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DePaula Ford - Service Center

Albany, NY

4.5
2,473 Reviews

2,473 Reviews of DePaula Ford - Service Center

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November 23, 2024

Lenny is very helpful and knowledgeable. He provides excellent and timely service and I will return to DePaula. More

by glennbraddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

I have been using DePaula Ford to service my. Explorer, Mountaineer, and now my Lincoln because they have always very professional and courteous. Everyone that I have encountered has been friend More

by CHUCKHOMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken over in the Chevy Body Shop
November 22, 2024

Luis was very prompt in checking me in and kept me updated on the progress of my vehicle. More

by marita-300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Chance was awesome and so friendly and helpful and I’ll definitely come back to your dealership! More

by Boughtongena7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance guild
November 21, 2024

Was very pleased with the professionalism of Lenny, he’s definitely a great asset for your company More

by Sarthe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

I don’t go there anymore once Mazda was taken out. But when I did Lenny is a very good ‘employee. More

by SHORTCAK311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Lenny is amazing to work with, he always calls to provide updates on your vehicle. He is courteous, polite, and an all-around pleasure to work with! More

by BELLJACKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
November 19, 2024

The service crew was so polite, knowledgeable, helpful, and kind. 10/10 would recommend it to others. Thank you so very much for your help!! More

by ariav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Best Ford service in the area everything went as planned and according to schedule. Great More

by Sdvarn2
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
November 18, 2024

lenny and luis did an excellent job work was done on time vehicle is running well More

by ALBANY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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