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DePaula Ford - Service Center

Albany, NY

4.6
2,803 Reviews

2,803 Reviews of DePaula Ford - Service Center

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July 27, 2025

Lenny Farnam is a great Service Rep! He told me what my car needed and gave me an estimate and the service was very quick! It also needed a few things but not right away and he told me More

by NANCY.SCHWEBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Courteous very knowledgeable in the industry. Every question I had was answered correctly was not there a long time was a very easy comfortable process and I liked it and I would recommend them. More

by sheehan1584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Professional and courteous service managers. I trust that my vehicle will be serviced as if it was their own. More

by efdidonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Good service and fast service. Luis have good person . I back soon . Thank you guys More

by pvicente31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

This is my fourth lease with DePaula and I can’t complain each time we get a board Ford escape. I love the car and the service is good. I’m 78 years old and I love the fact that they will come get my car a More

by CATWOOD46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

They communicated well, employees were nice, they got me an appointment promptly and fixed my car More

by HODOROWSKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Excellent service! Work was completed as expected in a timely manner. First class staff and operation as a whole. More

by auken98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service and Harold in Commercial Service
July 24, 2025

Friendly and respectful Service was great and I was not there for very long. Luis was able to get me in when I wanted to as well. More

by MIKEYLOV
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
July 23, 2025

Close to my home and usually get great service especially from old employees from orange More

by robo1825
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

Chase provided us with excellent care and communication. He went out of his way to accommodate us and assist. More

by Pammkuhl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service dept -excellent
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