DePaula Ford

Needed a car and fast I needed a car quick as mine was totaled. I saw one in the lot and made an appt. to see it the next day. It was freezing outside and they had it pul I needed a car quick as mine was totaled. I saw one in the lot and made an appt. to see it the next day. It was freezing outside and they had it pulled into the garage just so that I could see it in a warmer environment. Being that I was 6 mos. pregnant and expecting my first baby at the time, I wanted to know if a car seat would fit in the back. The salesman helped me out and put my car seat right in for me as I had no idea what I was doing. Talk about great service. We took it for a spin and it had everything on my wishlist. And the price was right for being a used ford. The car was in great condition. I ended up buying the car that day after doing allot of research at many other dealerships. They weren't pushy and made my experience an easy one. The salesman's name was Marat. He was great. I would recommend seeing him with any future car need. After having the car a day or so I noticed a slight sound that I was concerned with and they offered to take a look and get me right in and even gave us a loaner. They fixed the issue free of charge and had my car back the next day. I am very satisfied with the service team and wouldn't hesitate to do business there again. Its been a month and I love my new used car! To me it's brand new. More

Run Away, go to any other Dealership!! Bought a car off the lot. Didn't love it, took it back to trade up for a different car (not even 60 days later), and the trade in offer was 12K less t Bought a car off the lot. Didn't love it, took it back to trade up for a different car (not even 60 days later), and the trade in offer was 12K less than I bought it for. Said book value was only $5,600... Really, it was on the lot for 10K plus all the stuff I added... Metro Ford did me right. Much better than DePaula. Certified preowned but starter didn't work. They couldn't fix it and it took several days to get it fixed. Finance guy hard sells policies that was less expensive at Metro. Once I signed the papers, never saw the salesman again. Bad business!! More

Painless deal Thank you for everything today DePaula Ford in Albany New York. Painless sale with Marat lozhkin. Seamless and easy. Looking forward to picking up o Thank you for everything today DePaula Ford in Albany New York. Painless sale with Marat lozhkin. Seamless and easy. Looking forward to picking up our new Mazda 6 More

Experience was great Both Glenn and Jason worked hard to met my expectations. Thankful to have them working on my said . I’m beyond happy with my car . I was in an accide Both Glenn and Jason worked hard to met my expectations. Thankful to have them working on my said . I’m beyond happy with my car . I was in an accident and my car was totaled unfortunately but I’m grateful to have had the experience I did at DePaul . They took the situation and made it a better one More

Great experience. Excited to get driving! I was lucky enough to get a car that I had been looking for at the time I needed it and for a price that I could afford. I am an inexperienced buyer a I was lucky enough to get a car that I had been looking for at the time I needed it and for a price that I could afford. I am an inexperienced buyer and an indecisive person but was able to get the help I needed. All of my questions were answered and I feel confident that the car and the dealership will serve me well in the future. New cars are known for their depreciation but I am still positive that I made a smart investment. I appreciate what they have done for me and would recommend them. More

overall Car went out with wrong tire pressure was it even serviced ? None of my paper work was reviewed with me Phone calls are not returned Car went out with wrong tire pressure was it even serviced ? None of my paper work was reviewed with me Phone calls are not returned More

Good Experience As a first time car buyer I was worried I would be overwhelmed however it was very easy working with the sales team here. Marat was very easy to talk As a first time car buyer I was worried I would be overwhelmed however it was very easy working with the sales team here. Marat was very easy to talk to and helped me narrow down my search and stuck to cars within my budget. When it came to the sale it was very quick I was shown all my options but not pressured into anything. I would return here to buy another car. More

Excellent Customer Service After going to Metro Ford and sitting and waiting for 4 hours Metro could not come to my price. They could have cared less if I bought a car or not. T After going to Metro Ford and sitting and waiting for 4 hours Metro could not come to my price. They could have cared less if I bought a car or not. The next day I went to DePaula and talked to Allen Powell, inventory manager. Allen and Marat Lozhkin, sales consultant, worked with the the General Manager, Jay and between the three of those men who took the time to work with me did such a better deal than Metro could have ever thought of. Needless to say these 3 gentlemen are so professional and care about the customer not just the money. I would highly recommend them and DePaula Ford and staff to anyone who needs a car. Thank you to Marat, Allen & Jay. More

Great sales team. Very easy car buying process. My salesperson even found my prescription sunglasses in my old car that I had traded in and held them for me! Very easy car buying process. My salesperson even found my prescription sunglasses in my old car that I had traded in and held them for me! More

Deceptive sales practices and waste of our time I called ahead to ask about a used 2015 Mazda6 with low miles and was told the car would be ready to drive. We drove 30 minutes to the dealer and the I called ahead to ask about a used 2015 Mazda6 with low miles and was told the car would be ready to drive. We drove 30 minutes to the dealer and the person we spoke with was nowhere to be found. When we finally got some help they could not find the car. They pushed us to drive a 2014 Mazda6 with 70k miles on it for $15k. They never found the low mileage car and worked up a 5 year high interest loan for my 22 year old son. They took nothing off of the asking price and had multiple fees in their offer. They offered my son $1800 trade for a car we sold for $4900. We were there almost 2 hours, completely wasting our time. We will never go back since it was a terrible experience. I am a very experienced car buyer and this dealer to be very deceptive. More