DePaula Ford

Top shelf service from this group. The DePaula group and Mike Haertel really took and interest in assisting me and my daughter in purchasing and paying for her own car at this time in h The DePaula group and Mike Haertel really took and interest in assisting me and my daughter in purchasing and paying for her own car at this time in her life. As a young person staring out she was treated with a lot of dignity and respect and they insured she understood all parts of the car buying process. We are so appreciative for their time and energies with us. Keith G. Brown Schenectady More

Great people to deal with Marat was an awesome sales rep. When I needed a couple of days to make a decision there was no pressure. He totally understood my needs and budget a Marat was an awesome sales rep. When I needed a couple of days to make a decision there was no pressure. He totally understood my needs and budget and did all he could to find me what I needed within that budget. Will definitely recommend friends and go back there for my next car!! More

Great to work with Out salesman Mike did a great job. After shopping around he gave us by far the best price for our 2018 CX5 and was easy to work with. We don't live in Out salesman Mike did a great job. After shopping around he gave us by far the best price for our 2018 CX5 and was easy to work with. We don't live in the area and were able to do everything over the phone. After agreeing on pricing and model all we did was show up sign some papers and we were off. No hassle. Mike made this the easiest car buying expierience I've ever had. Will definitely be recommending Mike and DePaul for anyone looking for a Ford or Mazda. More

Great service Big Mike was great salesman to work with He answered all of our questions He was understanding We were treated like a person not a number D and Big Mike was great salesman to work with He answered all of our questions He was understanding We were treated like a person not a number D and R Buley More

2017.5 Mazda Lease Experience From my initial visit to driving away with my new lease, Zak Ballard was a huge help. He was very responsive to emails after my first visit which I re From my initial visit to driving away with my new lease, Zak Ballard was a huge help. He was very responsive to emails after my first visit which I really appreciated because of my sometimes busy schedule. He also explained everything very thoroughly and walked me through the process. Mackenzie was also a great help showing me the features of the car and getting me situated before I left the dealership. She is very personable and knew the car which made things easier when leaving. Overall, I had a great service experience! More

No hassle auto purchase No high pressure sales games. I was satisfied with the amount offered for my "trade in". I'll definitely return to DePaula for my next auto purchase. No high pressure sales games. I was satisfied with the amount offered for my "trade in". I'll definitely return to DePaula for my next auto purchase. More

Awesome experience I purchased a car from Steve in the winter of 2017. He was extremely helpful and honest about the whole purchase experience. He made the entire experi I purchased a car from Steve in the winter of 2017. He was extremely helpful and honest about the whole purchase experience. He made the entire experience very pleasant and quick. I would highly recommend Steve for anybody wanting to purchase a vehicle. Thanks again Steve! More

Professional, Efficient & Friendly I have been trying to purchase a new vehicle since November. After months of stress and frustration I wanted nothing to do with purchasing a new car. I have been trying to purchase a new vehicle since November. After months of stress and frustration I wanted nothing to do with purchasing a new car. I thought it was annoying and I was exhausted by getting the run around from sales reps who made all sorts of promises they could not keep. I called Depaula Mazda and there was a friendly voice on the other end (Kelsey) Who was very patient as I was extremely negative and voiced my frustrations with car shopping. I was instantly scheduled an appointment. When I walked into Depaula Mazda I was skeptical. I was greeted at the door by friendly and attentive staff (but not the annoying heckling type). The manager introduces himself and then introduced me to Albert who I have to say Depaula is lucky to have. We immediately had an understanding that I didn’t want the run around . I had a price point and I wanted to purchase a vehicle that was realistic to my life style and budget. The very first car he chose to show me was the one! At no point was he pushy or excessive with his sales attempt which was relieving. He didn’t just make up answers for my questions if it was something outside of his knowledge or job responsibilities he immediately brought me to the right person to answer my questions and make sure the information I was provided with was 100% correct. Which brings me to Sal who made the paperwork and finance end of things as quick and painless as possible. The entire process was smooth. The time I spent in the building Albert was attentive, offered refreshments and kept checking to see if I was ok or needed anything. Within a couple of hours I was able to pick up my new car. Even after the car was purchased the professionalism didn’t stop there. Albert met me in the parking lot and offered to give me a run through of the gadgets and even synced my phone so I was all set. He made sure I was 100% comfortable before driving off. He also made it a point to let me know if I have any questions or concerns to please call any time. To say I was happy with the customer service is an understatement! I love the car even more today than I did yesterday! But the customer service experience is second to none . More

Great experience Mike is easy to work with and super helpful! Made the whole process much easier. I’d recommended Mike to anyone looking to buy a car. Mike is easy to work with and super helpful! Made the whole process much easier. I’d recommended Mike to anyone looking to buy a car. More

Great customer service! I had recently started car shopping and had no other reason to go anywhere else to look. Mike was very helpful and knowledgeable of the whole process I had recently started car shopping and had no other reason to go anywhere else to look. Mike was very helpful and knowledgeable of the whole process. From start to finish he had me covered with any questions I had. Very smooth and comfortable experience. Thanks Mike! More