DePaula Ford

Well informend All employees were versed on the vehicles being sold answered all questions or contacted another employee if needed for help, also very friendly and m All employees were versed on the vehicles being sold answered all questions or contacted another employee if needed for help, also very friendly and made suggestions when asked. More

Great experience I went in to trade my leased vehicle and i got an excellent deal on a new vehicle and lowered my payments significantly. The dealership understood my I went in to trade my leased vehicle and i got an excellent deal on a new vehicle and lowered my payments significantly. The dealership understood my needs to lower my payments and to get on with a new lease. They were timely and quick. I understood everything they went over with clearly. More

Amazing is an understatement Who knew working with a car dealership could be so pleasant! I have never had such an enjoyable experience looking for a new vehicle. I initially went Who knew working with a car dealership could be so pleasant! I have never had such an enjoyable experience looking for a new vehicle. I initially went in to look at my lease end options. I planned to look at a Ford Escape and a Ford Edge and then make a final decision when my lease was up in a couple months. I walked in with my fiancé and we were helped within seconds. We were directed to salesman, Marat, who was an absolute pleasure to work with. He was friendly and relatable, and answered our thousands of questions with a smile on his face. He took the time to show us all of our options and he went above and beyond to meet all of our requests. He gave us a tour of the dealership and introduced us to the service team. I did not plan on making any decisions for a couple of months, but Marat gave me such a good deal on a 2018 Ford Edge that I was driving it off of the lot in a week. We then had the pleasure of working with the finance guy, Mike. He had a great sense of humor and was such a pleasure to work with (he also wore the best suits). I cannot emphasize enough how enjoyable it was working with Marat and Mike. And throughout the entire experience their main concern was not selling me a car, but making sure I was having a pleasant experience. I don’t normally write reviews, but I had to give credit to Mike and Marat for their amazing customer service. If there’s an open cubicle at DePaula Ford, I would love to move in! My experience was that great! More

Where am I When I first pulled in I had know idea where I was...it said Mazda on the front but collision center when I pulled in...confusingly I didn’t know wher When I first pulled in I had know idea where I was...it said Mazda on the front but collision center when I pulled in...confusingly I didn’t know where to park...once inside I felt more comfortable...The secretary was very polite and directed me where to go...I met with the Amanda who I was told was a new hire and was very polite but could tell needed help..but al and all she sold me the car so I am satisfied with what she delivered...but I felt like I sat alone because she had know idea how to talk to me..could be nerves on both our parts so.im forgiving sitting there feeling stupid...then I met with the financial guy who was nice but pretty smooth...got me hooked up with a great loan and I’d agreed to under carriage protection..I just wish he went over the loan details more...he was just a little to charming and if that’s what you want to do to sell more cars then shame on you...I’ve been driving this car for 3 weeks and I worry the transmission isn’t all it’s said to be...but I love my car so I’m going to deal with it for now...that said you need to work on your sales people..they need to be more sociable More

New car My wife and myself came to see for a new car to lease and the process was so smooth that we had it in just a few days in substitution of the old one. My wife and myself came to see for a new car to lease and the process was so smooth that we had it in just a few days in substitution of the old one. DePaula dealer, Albert, took care of everything, we did really nothing... just paying.. More

Easy and good experience I came in to the dealership to find a lease that would work with my budget and also get a car that would be fun to drive and good in winter. Everyone I came in to the dealership to find a lease that would work with my budget and also get a car that would be fun to drive and good in winter. Everyone was extremely attentive and we made a deal that worked for us all. More

Good deal easy process Easy process. Went back and forth with Andy via email and text briefly regarding price and he was able to get me into a lease that I was comfortable w Easy process. Went back and forth with Andy via email and text briefly regarding price and he was able to get me into a lease that I was comfortable with in a vehicle with all the bells and whistles. Andy and the guys at DePaula made the process as easy as can be. I was able to drive off an hour or so after we made the deal. More

No pressure and excellent care. We were looking at muiltiple makes of vehicles to decide which one we wanted. Beside the vehicle list we narrowed it down to we also ruled out dealers We were looking at muiltiple makes of vehicles to decide which one we wanted. Beside the vehicle list we narrowed it down to we also ruled out dealerships that had the typical sales type pressure. We loved everything about the CX9 and Glenn was very fair and helpful with giving us options and incite with our choices. We told him that we would be back in a month or longer since we had a few things to care for and he respected what we said which made us not just prefer Mazda but also this dealership as our preference. Even though we live an hour away. We love the car and so far our experience with Depaula Mazda and our salesman Glenn has been great. More

Great Experience I recently leased a Mazda CX-5 and worked closely with Amanda and Steve. They were both excellent and helped me get exactly what I wanted in a car and I recently leased a Mazda CX-5 and worked closely with Amanda and Steve. They were both excellent and helped me get exactly what I wanted in a car and stay within my budget. I would definitely recommend them to anyone looking for a friendly, customer focused car buying experience. More

Outstanding used-car buying experience The experience has been very good - I was pressed for time and the staff was able to accommodate a change in schedule to get me into my car when I nee The experience has been very good - I was pressed for time and the staff was able to accommodate a change in schedule to get me into my car when I needed it. Also needed a bit of assistance from the service department shortly after my purchase and that too was a great experience. More