DePaula Ford

Excellent Service I’ve been a Honda girl for over 15 years. When my lease was up, Honda wasn’t able to work with me to give me what I wanted so I decided to give Mazda I’ve been a Honda girl for over 15 years. When my lease was up, Honda wasn’t able to work with me to give me what I wanted so I decided to give Mazda a try. Joe Hedley at DePaula went above and beyond to help me and my husband out. He explained everything very thoroughly and worked very hard to get us what we wanted. Joe is excellent at his job and made us feel extremely comfortable, like we were old friends and not just another sale for him. We also did a tour of the DePaula facility which was something I had never done before at a dealership and thought it was a unique way of making us feel like this was our new car family. I’m now proudly leasing a new Mazda3 in the color I wanted (because Joe literally looked through their expansive lot for it). We highly recommend Joe! More

Pleasant Experience It was a pleasant experience working with Patrick. Right from the start we felt welcomed and never pressured as he listened to what our needs were. We It was a pleasant experience working with Patrick. Right from the start we felt welcomed and never pressured as he listened to what our needs were. We spend a good amount of time with him, narrowing our choice down to 2 vehicles. We ended up choosing the Ford Fusion and would have no problem recommending Patrick to our family or friends. The LaPoints More

Great scrounge 8 Joe was very helpful indeed, not at all pushy, and very patient when we asked to try a variety of vehicles. Great experience all told. Joe was very helpful indeed, not at all pushy, and very patient when we asked to try a variety of vehicles. Great experience all told. More

professional and personable a car dealership with an affinity for customer service---glenn steve and eric could not have been more attentive---from the moment i entered the build a car dealership with an affinity for customer service---glenn steve and eric could not have been more attentive---from the moment i entered the building i was warmly greeted and immediately presented with car choices, incentives as well as provided a tour of the facilities---the purchase was easy to make and i look forward to years of superb servicing More

Amazing customer service! Great customer service! Did not feel any type of pressure at all! Albert helped me chose a car that beat fit my personal needs and 2 months later I st Great customer service! Did not feel any type of pressure at all! Albert helped me chose a car that beat fit my personal needs and 2 months later I still love it and am so happy that I chose DePaula Ford in Albany to purchase my first car of my own! More

Great Experience! Overall, I had a great experience and would definitely recommend someone to buy a car here! Everyone was very friendly and attentive. Thank you for al Overall, I had a great experience and would definitely recommend someone to buy a car here! Everyone was very friendly and attentive. Thank you for all your help! More

Best experience ever What wonderful people to work with. Mackenzie was a pleasure. So personable and knowledgeable. I would 100% come back. She really helped me when I was What wonderful people to work with. Mackenzie was a pleasure. So personable and knowledgeable. I would 100% come back. She really helped me when I was in need. THANK YOU ALL More

Excellent Customer Service!! Everyone I came in contact with was personable, professional and knowledgeable. I would highly recommend DePaula to anyone looking for a new car!! I Everyone I came in contact with was personable, professional and knowledgeable. I would highly recommend DePaula to anyone looking for a new car!! I was introduced from everyone to Jay, to Steve, to Glenn, to Bryan and then to Mackenzie - each one was an absolute pleasure to deal with. Thank you for making my experience so easy! More

Fantastic Friendly Service Albert was so easy to work with! He made shopping for cars much less intimidating than what I've experienced in the past. He's funny, and super knowle Albert was so easy to work with! He made shopping for cars much less intimidating than what I've experienced in the past. He's funny, and super knowledgeable, and very perceptive to any question and concern I had. I recommend him to everyone, there truly isn't anyone better! Thanks Albert! More

First Time Car Buyer Albert made buying my first car so easy and affordable! I was nervous to see what I could afford and Albert went above and beyond to get me the best p Albert made buying my first car so easy and affordable! I was nervous to see what I could afford and Albert went above and beyond to get me the best price. He actually made buying my first car a fun experience instead of an intimidating one, he’s really the best. More