DePaula Ford

DePaula Ford The staff was very personable and professional. They explained everything they were going to do. I like the board where they keep track of the people The staff was very personable and professional. They explained everything they were going to do. I like the board where they keep track of the people waiting and are aware how long they have been there. They did nor try to sell me anything I didn't need.I won't go to places that do. The wait was reasonable, the water and other treats were appraciated. More

Never again! I worked with Trevor to buy my 2014 Subaru Forester and he was great! The management and financial dept on the other hand were the absolute worst to w I worked with Trevor to buy my 2014 Subaru Forester and he was great! The management and financial dept on the other hand were the absolute worst to work with. When I went to test drive the car there was a nest in with the spare tire and as you can imagine it raised a few concerns. I was told numerous times it would be thoroughly cleaned before I picked it up and I asked for it to be sprayed with a pesticide to make sure no fleas or other bugs were left from whatever animal was nesting in there. I was promised that would be done as well. I test drove the car on a Friday and wanted to pick it up Monday and would like to have all necessary paperwork sent to me by Saturday so I could get the financing situated with my bank for Monday, which didn’t happen. On Monday I spoke to Trevor on and off he seemed to be getting everything in order for me. From the time I decided to buy the car I informed them I would be financing threw my own bank, I was bullied numerous times by the finance dept to let them try to get me a lower interest rate so i did finally let them, and he ran my ssn three times. They couldn’t beat the interest rate and was still called numerous times on Monday to still try to get me to finance threw them and even after I again told them no he continued to call me about a warranty I also declined. Told me I could add it to my loan blah blah blah to the point where at 4:30 my bank still had not received the proper paperwork. I feel like I was completely bullied about financing threw them and getting a warranty and that they waited until the absolute last minute to send the paperwork over hoping I would change my mind. When I went to pick up my car it had been barely cleaned (supposed to be fully detailed inside and out), there was still animal fur in with the spare they had to vacuum out when I got there and told them, no pesticides sprayed, outside cleaned but not very good, half a tank of gas (was told it would be filled) and to top it all off I still haven’t heard back about the second key I was supposed to receive. I thought going threw a known dealership would be my better option but I honestly will never buy from them again after the poor service I received. More

Escape 2019 Our sales person Bill was excellent - I had to reach out to him often before the final purchase and he was always accommodating - even on his days off Our sales person Bill was excellent - I had to reach out to him often before the final purchase and he was always accommodating - even on his days off! We are still waiting for our thank you gift from the finance guy ...and we only had one key supplied at day of purchase - so making the trip back to Albany to get that done. All in all - great car and great dealership. More

Purchased 2019 Fusikon Energi 7/19/2019 I Leased the new car on 7/19 and reported to salesman a week later it was missing floor mats in the back, and the moon roof was leaking. He assured me I Leased the new car on 7/19 and reported to salesman a week later it was missing floor mats in the back, and the moon roof was leaking. He assured me that he was going to talk to service and take care of things, communicated at least 3 times and once on phone, 8/8/2019 still no word. Requested mats to be sent to my home or work, going to another dealer to have moon roof looked at/fixed. More

Great service and experience Jay and tyler at depaula were extremely easy to work with and would highly recommend them and depaula. Bought a second car from depaula because of th Jay and tyler at depaula were extremely easy to work with and would highly recommend them and depaula. Bought a second car from depaula because of the experience with them More

Great workmanship, positive staff, easy to deal with I had an accident and chose DePaula Ford to fix my car. Even though I own a Honda, they were recommended and I found them most helpful after comparing I had an accident and chose DePaula Ford to fix my car. Even though I own a Honda, they were recommended and I found them most helpful after comparing them to other collision centers. Excellent service and friendly, knowledgeable staff made my experience as positive as it could be. More

Excellent customer care & workmanship just very polite & helpful people. It's a pleasant environment while you wait, coffee, snacks, fresh fruit, and water. i would recommend DePaula to a just very polite & helpful people. It's a pleasant environment while you wait, coffee, snacks, fresh fruit, and water. i would recommend DePaula to a friend. More

My buying experiences has always been great at orange/depaul One of the best dealerships in the area. Carl was great in getting me what I wanted. I will recommend depaula whomever I know that's looking to buy a One of the best dealerships in the area. Carl was great in getting me what I wanted. I will recommend depaula whomever I know that's looking to buy a car, no hesitation. More

Fantastic Service! My hat is off to DePaula Ford! Lenny Farnam was terrific in providing the Gold Standard of Service! Never in my 70 years of driving and owning for t My hat is off to DePaula Ford! Lenny Farnam was terrific in providing the Gold Standard of Service! Never in my 70 years of driving and owning for the first time my Second Ford! My first ford was a 1949 Ford Flat Head Six 2 Door and built like a tank. Having been a Jeep owner in between I was told to give the Ford Explore a shot. So far it has been a great experience except for loss of AC which with only 30,000 miles was a bummer. But thanks to Lenny and your service staff and providing me with a loaner car. (Blessing) It went very smooth. Thanks again to your team. You have me as a client for the next 30 years. More

Excellent experience! My experience was great! I was in and out very quickly the tech Kevin went above and beyond to make sure everything was done right and even notified m My experience was great! I was in and out very quickly the tech Kevin went above and beyond to make sure everything was done right and even notified me that I had a couple punctures in my tires. 10/10 would definitely recommend! More