DePaula Ford

At 71 years old, its the best dealership I've worked with. They had to order parts for my repair. I had purchased a used car warranty from them when I purchased my Explorer. They gave me a loaner with only 6 m They had to order parts for my repair. I had purchased a used car warranty from them when I purchased my Explorer. They gave me a loaner with only 6 miles on it. I had it for three days. The repair was perfect. No hidden surprises you get from some dealers as to what needs to be done. The work was done right the first time. I live in Queensbury, but will be buying all my cars from DePaula. More

Great service as always Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital distr Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital district More

Great easy experience Q was extremely easy to work with. He took the hassle out of the daunting experience of buying a new car. He answered all of my questions in an extrem Q was extremely easy to work with. He took the hassle out of the daunting experience of buying a new car. He answered all of my questions in an extremely timely manner & was very thorough. More

The service was excellent including the reasonable price. I went there to fix toe link which was one of recall items and they also found my car would need an oil change soon. I let them take care of both r I went there to fix toe link which was one of recall items and they also found my car would need an oil change soon. I let them take care of both recall item and oil change with synthetic. Both items were done in time and the price of synthetic oil change was reasonable too. More

F-150 I went to Depaula to look at a truck... I see this truck on line.. Called & the set me up to meet some body there. I went and they took there time t I went to Depaula to look at a truck... I see this truck on line.. Called & the set me up to meet some body there. I went and they took there time trying to figure out terms.. I sat there to long and walked out. The next morning they called me and ask me . How was things were going and what happen. I told the girl on the phone. They kept me waiting way to long to get my loan. I dont have bad credit. ' 760. She asked Me when can I come back in? I said in about an hour,and if they treat me like they did lastnight. I will walk and I wont be back !! She set me up with sales people. I went back and was treated very good.. I was hard on the sales people. I went over my truck & terms. The final was I had a question about it. Big deal Maybe ?? The sales person went and got the service manager. The service manager came out and told me the reason. He said If I have any questions or concerns . He will take care of me and he will back my truck.. So, I took my truck. I really like my F 150, More I drive it the better I like it !Knock on wood.. oh yea . I got the truck home and my grandson came out and said. Hey Poppy!! Why is there a Lience Plate in your back window?? The sales person forgot to take the dealer plate out of the back window. :-) I called and told the sales dept. they asked me where I live.. I said I would bring the plate back the next morning. I did. over all very happy with My truck & Depaula Ford. I was hard and when they put the deal together. I thank them .. Good Job Depaula Ford . More

Awesome first experience! Walked in looking for my first truck. Was looking into pre-owned trucks, but with the help of Bill, found a brand new truck within my price range! Wil Walked in looking for my first truck. Was looking into pre-owned trucks, but with the help of Bill, found a brand new truck within my price range! Will definitely be returning in the future! Ask for Bill! More

Disappointed, unorganized, rude, no communication within Management is rude and doesn’t keep appointments even after purchasing the car he was still extremely rude. Had to send the car back 6 times for issue Management is rude and doesn’t keep appointments even after purchasing the car he was still extremely rude. Had to send the car back 6 times for issues to the body shop More

Great Experience The Service department at DePaula Ford is fantastic. For some many years we have had to tolerate other service departments at other dealerships. Those The Service department at DePaula Ford is fantastic. For some many years we have had to tolerate other service departments at other dealerships. Those experiences were horrible! For this appointment, our service advisor was new. I believe his name was Billy. He did a great job. He listened to us, as far as what we needed service to do. He kept us informed. Our car was ready within the time he told us. More

Best car buying experience ever!!! After having no luck buying a car in my area, I sent a message on a vehicle I saw online at DePaulas. It was almost 8pm when I sent it & was surprised After having no luck buying a car in my area, I sent a message on a vehicle I saw online at DePaulas. It was almost 8pm when I sent it & was surprised to get a call back that night from Jessica. She let me know someone would contact me in the morning about my offer. Jim called me first thing to let me know it was excepted. From there I worked with Marat & Mike to close the deal. They got back to me anytime I had a question or concern. The customer service was excellent!! I drove 1 1/2 to get my new car & will be a returning customer. I cant say enough about this dealership.! Thank you! More

Highly recommended Highly recommended. Lenny was fantastic in service. He is very good at dealing with his customers. He treats them like family. He is kind and consi Highly recommended. Lenny was fantastic in service. He is very good at dealing with his customers. He treats them like family. He is kind and considerate. More