DePaula Ford

Fair but long I had a destroyed transmission in a 2014 Fusion Titanium. It was covered under warranty, but the process was horrendous. A week to diagnose the proble I had a destroyed transmission in a 2014 Fusion Titanium. It was covered under warranty, but the process was horrendous. A week to diagnose the problem but taking the transmission apart piece by piece. Then waiting on someone from Ford to come take pictures and to decide if they would cover it. Then wait on multiple parts, because can’t just replace the entire sealed transmission, have to replace the broken parts. Then rebuild it, reinstall, then test drive several times. This took 32 days! Yes 1 month and 2 days. Joe Schmo shop has a 1 week turnover. That being said, DePaula did give me a loaner car for the entire time, for that I am grateful. I did receive 1 update in the beginning, then I had to call several times for updates. IDK, I guess I’m expecting to much. I have been a loyal Ford fan since buying my very first car from Orange Ford in 1988. 5 cars/trucks later, I’m still a fan. More

Excellent Service Department Brought my car in for oil change, tire rotation. Lenny was outstanding. Not enough superlatives to describe his customer service skills. Polite, helpf Brought my car in for oil change, tire rotation. Lenny was outstanding. Not enough superlatives to describe his customer service skills. Polite, helpful, informative. I had a gift certificate from SEFCU for financing my car through them. Lenny noticed that my inspection would be due next month and cost could still be covered with the gift certificate. Saved me time and money. He also found the code for me to use on the keypad outside. While going over all that was done, an elderly customer was creating quite a disturbance. Lenny was familiar with this customer and asked if i would excuse him to see if he could calm her down. She lost her glasses and was acting out loudly blaming all the staff when they were actually in her pocketbook. Poor Lenny dealt with her, calmed her down and sent her on her way. He was so polite and calm even though she wasnt. When he returned to me, even though i was more than happy to wait, he apologized several more times. I have dealt with the public for many years so it really was no problem for me to wait. I completely understand. All in all, i was very satisfied with the service and would rate it 6 stars if i could. Fyi purchased 2016 ford escape from you last year and absolutely love it. Rides and handles beautifully. Plenty of room inside. My favorite part is the very large and wide windshield. I have to drive through the city so it makes visability for pedestrians and cyclists easy to see. Great safety feature! More

Light Truck Service Fran was the service manager who scheduled the appointment, keep me informed of the progress of the service and assisted in securing a courtesy vehicl Fran was the service manager who scheduled the appointment, keep me informed of the progress of the service and assisted in securing a courtesy vehicle. Sue was very polite and professional at the courtesy desk. More

My 1999 Ford Ranger now rides like it was new They took my 20 year old truck, installed some new parts and made it ride like it was brand new. All for a reasonable labor price. Also, everyone th They took my 20 year old truck, installed some new parts and made it ride like it was brand new. All for a reasonable labor price. Also, everyone there treated me professionally and amicably...like I was a member of their family More

Fast efficient service that they stand behind Have had much fleet service done here and down time is money and they do there best to save you money. They truly have customer satisfaction in mind. Have had much fleet service done here and down time is money and they do there best to save you money. They truly have customer satisfaction in mind. More

Ford Edge Very friendly and professional. Everyone was very helpful and took their time as I was indecisive and had lots of questions. I would buy from this dea Very friendly and professional. Everyone was very helpful and took their time as I was indecisive and had lots of questions. I would buy from this dealer again. More

repairs covered under warranty the folks in service were very accommodating to my annoyance that something had gone wrong with my new vehicle in manufacturing. They reassured me th the folks in service were very accommodating to my annoyance that something had gone wrong with my new vehicle in manufacturing. They reassured me that everything would be to my satisfaction and it sure was More

Went to DePaula Ford to have car serviced and inspected. Dennis was there immediately to tend to my needs on my Ford Escape. The time was 11 am. Billy was the gentleman that was assigned to my needs. I men Dennis was there immediately to tend to my needs on my Ford Escape. The time was 11 am. Billy was the gentleman that was assigned to my needs. I mentioned that I had an appointment in Hudson at 1 pm. Dennis assured me that my car would be ready for me on time. I appreciate the fact that they met my expectations, plus washed my car! I appreciate their considerate and efficient abilities. Plus...the added free inspection due to the fact that I had purchased my car at DePaula. Thank you to both Dennis and Billy, and the DePaula team for you pleasant and very caring ways. More

service parts &service personnel are very friendly and knowledgeable on what needed to be done, work was performed in a very timely manner.at a .reasonable p parts &service personnel are very friendly and knowledgeable on what needed to be done, work was performed in a very timely manner.at a .reasonable price. More