DePaula Ford

Great service Had a great service experience. Service advisor was friendly and courteous. Definitely recommend this dealership! The car was clean and parked in a co Had a great service experience. Service advisor was friendly and courteous. Definitely recommend this dealership! The car was clean and parked in a convenient location when I arrived to pick up. More

Transmission Service Had an issue with my transmission and Danny got me right into the garage, ran a diagnostic, and then completed estimate repairs - and the final bill w Had an issue with my transmission and Danny got me right into the garage, ran a diagnostic, and then completed estimate repairs - and the final bill was $40.00 less than the estimate !!! How's that for service !!! I'd say OUTSTANDING !! More

New car buying experience Found this dealership to be very easy to deal with and all the people were very nice. Felt like I was treated fairly and I love my new Ford. Found this dealership to be very easy to deal with and all the people were very nice. Felt like I was treated fairly and I love my new Ford. More

Professional & Courteous Vince was knowledge and extremely helpful throughout the process. Mike was informative and easy to communicate with on the financial end of the deal. Vince was knowledge and extremely helpful throughout the process. Mike was informative and easy to communicate with on the financial end of the deal. All in all it was a easy and stress free experience. More

Great Service Tyler and Jayson went out of their way to make sure I was taken care of. Very happy with my experience. This is my 2nd car lease from DePaula. Tyler and Jayson went out of their way to make sure I was taken care of. Very happy with my experience. This is my 2nd car lease from DePaula. More

Buying process The whole buying process was easy. Picked out my car on Friday and picked it up on Monday. People I worked with were very friendly and knowledgable The whole buying process was easy. Picked out my car on Friday and picked it up on Monday. People I worked with were very friendly and knowledgable More

Extremely responsive Service Team I had an appointment for 9/23/2019, however I had an issue with low tire pressure. I called Lenny in Ford Service, and he was able to fit me in to acc I had an appointment for 9/23/2019, however I had an issue with low tire pressure. I called Lenny in Ford Service, and he was able to fit me in to accomplish a recall, minor repair work and a set of tires and NYS inspection done on Saturday. I appreciate the consideration as I roeciously used Orange Ford for fifteen years, first with a. Mazda and Ford Family since 2004. a decade and subsequently left to Metro Ford. They were a work convenience, yet much better service than Orange. I am extremely pleased with the DePaula Service as it is closest to home. I have been extended rental vehicle courtesy when a repair couldn’t be completed in one day. Thanks so mich! More

Service It was an enjoyable service appointment everything went smooth I was in and out in a timely manner I was updated on how my vehicle was doing I will no It was an enjoyable service appointment everything went smooth I was in and out in a timely manner I was updated on how my vehicle was doing I will not go anywhere else More

The Perfect New-Car-Buying Experience We were in the market for a 2020 Ford Explorer. We had done our homework and knew exactly what we wanted. We were not in a hurry; we would buy off the We were in the market for a 2020 Ford Explorer. We had done our homework and knew exactly what we wanted. We were not in a hurry; we would buy off the lot or order from the factory. We chose four dealerships to talk to and were prepared to accept offers from each. DePaula was our first stop. We were treated professionally, the sales manager came over and introduced himself. We didn't have to wait while the salesman went back and forth to the manager. No one snickered or gave us a sob story about how little they would make when we told them our target price. We were so pleased with the experience that we decided we didn't need to go anywhere else. More

Found the perfect car! I’m no walk in the park to deal with but Zak worked with me all the way. Test drove several cars and eventually ended up having a car brought in from I’m no walk in the park to deal with but Zak worked with me all the way. Test drove several cars and eventually ended up having a car brought in from out of town that checked all the boxes I was looking for. Zak was very knowledgeable and great to deal with. The dealership was clean and had a stocked snack and coffee bar, and management was very personable which was a plus. More