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DePaula Ford
Albany, NY
4,423 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,423 reviews
December 07, 2019
Service on 10/12/19 & 12/7/19 I am very satisfied with the service I have received on my Escape at DePaula Ford. Billy Pine is a very courteous, professional and friendly Service I am very satisfied with the service I have received on my Escape at DePaula Ford. Billy Pine is a very courteous, professional and friendly Service Advisor. He is very helpful and assures you get the best service possible. It's nice to deal with someone who enjoys their job and treats customers with respect. More
by J Judy
Employees Worked With
Billy Pine
December 06, 2019
Winter tires. Billy Pine was able to recommend excellent snow tires for my 2016 Fusion SE. I had asked about snow tires in July 2019. I called him in November 201 Billy Pine was able to recommend excellent snow tires for my 2016 Fusion SE. I had asked about snow tires in July 2019. I called him in November 2019., he had retained all the information about our conversation concerning the tires. Mr. Pine made this into a 1,2,,3, situation. No problems ordering the tires & installing them. More
by mp-ekmurray
Employees Worked With
Billy Pine.
December 03, 2019
Great experience, easy to work with and very understandable. Out bet the other local competitors in the local area. I have no complaints with the service understandable. Out bet the other local competitors in the local area. I have no complaints with the service More
by Duntzy
Employees Worked With
Trevor Schmetterer
December 03, 2019
Mike Tiano in the service department did a great job. He was responsive, prompt and organized. While others helped, Mike went above and beyond. Michael Lang was responsive, prompt and organized. While others helped, Mike went above and beyond. Michael Lang More
by Michael Lang
Employees Worked With
Mike Tiano
December 02, 2019
Excellent service Lenny in service dept gave me exceptional service. Quick and efficient. I appreciate it and will return. Lenny was attentive and followed throu Lenny in service dept gave me exceptional service. Quick and efficient. I appreciate it and will return. Lenny was attentive and followed through on every detail. More
by Mg
Employees Worked With
Lenny ?
December 01, 2019
Carl in sales and Jim the sales manager were great to work with. Everything was as promised with the new suv and the transaction. Devon with the sales team was very techie and answered any questions abou work with. Everything was as promised with the new suv and the transaction. Devon with the sales team was very techie and answered any questions about the car and gave a thorough overview. The entire team at this dealership are good hard working people! More
by Eric
Employees Worked With
Jim Rosamino, Devon McGuirk, Carl Brickley
November 30, 2019
Great experience at DePaula recently. Service Manager Fred Jacobs took great care of me and my car. A longstanding issue with my hill start assist feature was quickly troubleshot by your expert techs an Fred Jacobs took great care of me and my car. A longstanding issue with my hill start assist feature was quickly troubleshot by your expert techs and finally resolved. More
by Carpaux
Employees Worked With
Fred Jacobs
November 29, 2019
Great Dealership We came from Canajoharie to buy our Escape. This is our second purchase from DePaula. Great dealership. Great price. On time delivery. Friendly sa We came from Canajoharie to buy our Escape. This is our second purchase from DePaula. Great dealership. Great price. On time delivery. Friendly salesperson. Not pushy. Knowledgeable of vehicles. Nice waiting area. When I had to go back for Environmental Package, got nice loaner car. Sales manager went out of his way to find the second fob for my car. This was no fault of salesperson that I didn't get it day of pick up. More
by Ford man
Employees Worked With
Bill (Salesperson) Jeremy (I think from Service) Josh (I think from finance).
November 28, 2019
2017 F-150 4x4 front end problem not covered by warranty Corporate Ford should have covered my repair under warranty given that the part is directly responsible for engaging the front hub of the four wheel d Corporate Ford should have covered my repair under warranty given that the part is directly responsible for engaging the front hub of the four wheel drive. The truck just had 38,000. Miles and is still under drive train warranty and the hub engaging is the drive train. The dealer was excellent and staff were professional. Ford corporate does not seem to be standing behind their product. Dealer and other non dealer mechanics said this is a common problem for this part to fail. More
by Ford owner for 30 years
Employees Worked With
Unknown
November 28, 2019
Sales person Felix was outstanding, as was the management and finance/closer. All were personable and easy to work with. Everyone was knowledgeable and the young man who explained the features was also excel and finance/closer. All were personable and easy to work with. Everyone was knowledgeable and the young man who explained the features was also excellent. I will definitely be a return customer and will tell friends of my experience. More
by Mja
Employees Worked With
Other Employees :
Kay Newell - excellent, Felix Mazzone, Tyler Foster
