DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,415 reviews
Excellent customer service the guys behind the desk were so nice and so helpful was a very pleasant experience I will definitely lease another car from Depaula Ford again thank you all for your awesome serv so nice and so helpful was a very pleasant experience I will definitely lease another car from Depaula Ford again thank you all for your awesome service!!!! More
Overall a good experience. Was kept waiting a few times longer than expected, especially with an appointment. Had to come back to have dealer installed item corrected and a software update performed. longer than expected, especially with an appointment. Had to come back to have dealer installed item corrected and a software update performed. More
Service and attention to detail was excellent. Recall work was done in time. Lenny was great 👍as usual. The people at Depaula are great. Thanks work was done in time. Lenny was great 👍as usual. The people at Depaula are great. Thanks More
Outstanding Service The service at DePaula Ford is exceptional. They are very thorough and explain everything to the customer well. I am very pleased and wouldn’t go anyw The service at DePaula Ford is exceptional. They are very thorough and explain everything to the customer well. I am very pleased and wouldn’t go anywhere else. More
Very good I dealt with Dalton Hunter. Very good experience .He went over everything and explained it all. I purchased 2 vehicles. Len Farnam good service adv I dealt with Dalton Hunter. Very good experience .He went over everything and explained it all. I purchased 2 vehicles. Len Farnam good service advisor More
Excellent Service by the Sales Team I stopped in to look at a SUV I saw on the internet and received excellent service by the Sales team and within a few days we made a deal. They were v I stopped in to look at a SUV I saw on the internet and received excellent service by the Sales team and within a few days we made a deal. They were very willing to listen to how much I could spend and what my monthly payment needed to be. I am very happy with the deal we made and just love the SUV. More
Excellent service The service department is outstanding. I have never had a problem with anything they have done for me. If they were unable to complete the service i The service department is outstanding. I have never had a problem with anything they have done for me. If they were unable to complete the service in time for me to go home, they went out of there way to get me a loaner vehicle. More
less wait time, better service My experience was less stressful this time. Service was more organized, and wait time was less then usual. Love the new texting system while waiting My experience was less stressful this time. Service was more organized, and wait time was less then usual. Love the new texting system while waiting for the car. Updating customer by text while mechanic is working on the car is fantastic. Love the video too explaining whats good, whats not. Good idea. More
timely, friendly, professional service They took my truck in during a snow storm and fixed it. I was at a loss because I needed the truck to move a family member the next day. Thanks DePa They took my truck in during a snow storm and fixed it. I was at a loss because I needed the truck to move a family member the next day. Thanks DePaula More
Great staff Jim and Patrick were excellent when I purchase my F 250. They followed up in a timely manner with answers to any of my concerns. I highly recommend De Jim and Patrick were excellent when I purchase my F 250. They followed up in a timely manner with answers to any of my concerns. I highly recommend DePaula Ford. More