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DePaula Ford

Albany, NY

4.6
4,415 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want! Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online! There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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799 Central Ave

Albany, NY

12206

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Showing 4,415 reviews

January 14, 2020

Excellent customer service the guys behind the desk were so nice and so helpful was a very pleasant experience I will definitely lease another car from Depaula Ford again thank you all for your awesome serv More

by Mariah12047
Recommend Dealer
Yes
Employees Worked With
I’m sorry I didn’t get their names young guys
Jan 15, 2020 -

DePaula Ford responded

Mariah, we are elated to hear that you had a wonderful overall experience at the dealership with the team! We look forward to seeing you again. Take care!

January 13, 2020

Overall a good experience. Was kept waiting a few times longer than expected, especially with an appointment. Had to come back to have dealer installed item corrected and a software update performed. More

by richardhoover2@gmail.com
Recommend Dealer
Yes
Employees Worked With
Alex Hoskin
Jan 13, 2020 -

DePaula Ford responded

We are thrilled to know that you had a postive overall experience, Richard! We appreciate the feedback and high ratings! If you ever need anything, let us know. Take care!

January 08, 2020

Service and attention to detail was excellent. Recall work was done in time. Lenny was great 👍as usual. The people at Depaula are great. Thanks More

by Pjenkins94
Recommend Dealer
Yes
Employees Worked With
Farnham,Lenny
Jan 08, 2020 -

DePaula Ford responded

Thank you so much for sharing feedback with us on your overall experience! We appreciate your five-stars and recommendation as well. We hope to see you again soon!

January 01, 2020

Outstanding Service The service at DePaula Ford is exceptional. They are very thorough and explain everything to the customer well. I am very pleased and wouldn’t go anyw More

by nanidono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 02, 2020 -

DePaula Ford responded

Thank you kindly for the five-stars and recommendation! We are happy to know that the overall service you received was top-notch! We look forward to seeing you in the future! Take care!

December 30, 2019

Very good I dealt with Dalton Hunter. Very good experience .He went over everything and explained it all. I purchased 2 vehicles. Len Farnam good service adv More

by rjones5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Hunter
Dec 31, 2019 -

DePaula Ford responded

We are happy to know that your car buying experiences with us have been top-notch! We are thrilled to have you as a part of the DePaula Ford family!

December 27, 2019

Excellent Service by the Sales Team I stopped in to look at a SUV I saw on the internet and received excellent service by the Sales team and within a few days we made a deal. They were v More

by ashev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Sales Manager, Patrick Riolo
Dec 30, 2019 -

DePaula Ford responded

Thank you for taking the time to tell us about your overall experience at the dealership! Thank you kindly for the five-stars and recommendation! We hope to see you again soon!

December 27, 2019

Excellent service The service department is outstanding. I have never had a problem with anything they have done for me. If they were unable to complete the service i More

by dinotech34733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Hunter
Dec 30, 2019 -

DePaula Ford responded

Thank you kindly for the five-star feedback on your overall experience with the Service Department! We strive to have excellent customer care at all times. Take care!

December 21, 2019

less wait time, better service My experience was less stressful this time. Service was more organized, and wait time was less then usual. Love the new texting system while waiting More

by reenieh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam, Eric O'Reilly
Dec 23, 2019 -

DePaula Ford responded

Rennieh, thank you kindly for sharing your overall experience with us. We appreciate the five-stars and recommendation.

December 19, 2019

timely, friendly, professional service They took my truck in during a snow storm and fixed it. I was at a loss because I needed the truck to move a family member the next day. Thanks DePa More

by addy1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis McGivern & Ron Bissonette, Tyler Foster
Dec 19, 2019 -

DePaula Ford responded

Thank you for the feedback, Addy1948! We strive to treat everyone like family! We appreciate the five-stars and recommendation.

December 18, 2019

Great staff Jim and Patrick were excellent when I purchase my F 250. They followed up in a timely manner with answers to any of my concerns. I highly recommend De More

by fordman9302
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rasamino, Patrick Riolo
Dec 18, 2019 -

DePaula Ford responded

Thank you for the wonderful feedback! We are happy to know that Jim and Patrick were a pleasure to work with! We appreciate the five-stars and recommendation.

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