DePaula Ford

Will NEVER buy from DePaula again On 2/12/20 a check engine light came on in my 2018 Ford Focus. I was told that problem was due to rodents chewing car wires and the repair would cost On 2/12/20 a check engine light came on in my 2018 Ford Focus. I was told that problem was due to rodents chewing car wires and the repair would cost about $500. This car had 11,344 miles at the time of service. I asked the service department if cost of repair could be covered by dealer or discounted as this was not my fault, but they refused. I feel that this is poor customer service, damage to car was not my fault and I should not be responsible for repair of $475.24 on a car with less than 12,000 miles. Additionally, several years ago when this happened with my Subaru the cost was covered up to my deductible. More

Great buying experience but bad timing on my part, with a pandemic at bay everything has been a little different than expected but DePaula Ford is a high quality sales center, great people and knowledgeable pandemic at bay everything has been a little different than expected but DePaula Ford is a high quality sales center, great people and knowledgeable More

Fast service with sales reps that will really listen to what you want and didn’t try to get me to move my price point. what you want and didn’t try to get me to move my price point. More

Great Service! I like the video that they sent, while they check your car. Everything was explained to us, and what's the expectation. My family enjoys the food too. they check your car. Everything was explained to us, and what's the expectation. My family enjoys the food too. More

Lenny in Service Dept. always goes above and beyond expectations. He keeps us well informed and service is always timely. Your service dept is the best. expectations. He keeps us well informed and service is always timely. Your service dept is the best. More

Purchase of a new F150 I test drove to (2) different F150 on a Saturday and informed the salesman that I would be back on Monday with my wife so she could take a test drive I test drove to (2) different F150 on a Saturday and informed the salesman that I would be back on Monday with my wife so she could take a test drive in the (2) vehicles. They explained to me the deals that were going on and when they would end, I also explained that I may have a trade in. I did tell them about the trade in and informed them that it was in Potsdam with my son at college. They ask for the VIN and pictures of the car at which time they said they could give me a rough estimate for the trade. On Monday we returned to the dealership and between Carl & Mike we worked out a deal for the purchase of a new F150, a time frame for delivery and a final trade in valve and the time frame getting the trade to them. Frank from the finance dept was another great person to deal with when it came to the financial deal. All of the above staff were great to deal with, Vonzel did a great job going the vehicle and setting up both our cell phones with the ford pass app. More

I’ve never been disappointed with my service. Staff very informative and kind. Wait can be long for oil change but they provide refreshments and TV informative and kind. Wait can be long for oil change but they provide refreshments and TV More

The cleanest and accomadating dealership I have ever been to. The employees were professional and courteous and helpful as the from the start to the end of the purchase of a car. All the employees were profe to. The employees were professional and courteous and helpful as the from the start to the end of the purchase of a car. All the employees were professional and knowledgeable in regards to my questions and concerns. I am happy with this purchase.Thank you! More

I had a list of roughly 25 things that needed done for my 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they've ever seen. Lenny took me in and listened to everyt 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they've ever seen. Lenny took me in and listened to everything I had on my list, I walked him to my trunk and showed boxes of Ford parts I wanted swapped out. They let me have a 2020 Escape courtesy loaner for four full days. They called me frequently to update me on what's up with my vehicle. They were fantastic with that all the way around. Pickup of the vehicle went promptly! Lenny was very good at separating my invoices, delivering my vehicle to me, and exchanging back my rental. Everything was almost seamless. I would say the ONLY reason I dropped this a star is because the area around my driver side door handle, the clear coat on it was scratched like no tomorrow. I don't know what happened but it definitely wasn't like that prior to dropping it off. Overall, very good experience minus that one issue. Will definitely be going back in the fall to have my brake pads changed and oil changed. More

Making a bad situation better. When the check engine light came on I never expected that the motor would have to be rebuilt. A loner car was available and the service advisor Alex k When the check engine light came on I never expected that the motor would have to be rebuilt. A loner car was available and the service advisor Alex kept me informed through the entire process. Alex's professionalism and courtesy made the experience more tolerable and easier to deal with. More