DePaula Ford

New car having transmission issues Bought a new 2020 Explorer Limited in the end of March. Haven't had the car more than 1 month, and it hasn't even reached 1000 miles yet. Got a notifi Bought a new 2020 Explorer Limited in the end of March. Haven't had the car more than 1 month, and it hasn't even reached 1000 miles yet. Got a notification via Fordpass that it was experiencing a "drivetrain malfunction" and I was out with my wife and 2 infant children a distance from home today (4/25/2020) when the transmission suddenly began shifting very hard between gears, causing the vehicle to buck significantly. I wasn't sure if we would make it home. Called the service department and made an appointment and they stated they could not provide a loaner while the vehicle was in the shop. When advising that my wife and son would be dropping vehicle off as I am an essential worker that can't get time off right now, they said they couldn't give us a loaner "because of coronavirus", but maybe they could shuttle her home. So, they can't give us a car that my wife and son can be alone in, but they can put her in a closed car with a stranger for an extended trip?!? I then asked if they had a pick-up service and they would not do that either. NOT RECOMMENDING THIS DEALERSHIP TO ANYONE. More

over priced The remotes for my 2009 Mazda 6 were not working so I brought it to DePaula Mazda on Central Ave Albany, NY. They wanted $200 to buy one remote and $1 The remotes for my 2009 Mazda 6 were not working so I brought it to DePaula Mazda on Central Ave Albany, NY. They wanted $200 to buy one remote and $135 to program it. So, $335.00 per remote. I said no, that is outrageous. I went home and purchased a brand-new remote off ebay for $21.00 from some company in California. I took the remote to Mangione's locksmith on Central Ave, right down the street from DePaula Mazda. The cut the key for $12.00 and programed it for $65.00. A grand total of $98.00. Still high for a key in my opinion but $98.00 is much better the DePaula's $335.00. More

Joe Sheer always kept in contact with me and promptly returned calls and answered any questions I had. He worked hard to get me the deal I was looking for. We worked almost 3 months on getting the deal returned calls and answered any questions I had. He worked hard to get me the deal I was looking for. We worked almost 3 months on getting the deal closed. Other dealers I was talking with kind of gave up after a few calls or a visit. More

Great and professional customer service Lenny was excellent. His customer service was professional, simple and helpful. The video update of my service exceeded expectations and the service w Lenny was excellent. His customer service was professional, simple and helpful. The video update of my service exceeded expectations and the service was completed quickly. More

Good service, good deal. The salesman really went out of his way to make sure I got the perfect car even when the Corona virus restrictions made things very difficult. I stil The salesman really went out of his way to make sure I got the perfect car even when the Corona virus restrictions made things very difficult. I still need to get another key because only one was with the car and the virus caused the sales area to close so I am waiting for a call about the key. Crazy times but Depaula salesperson Kris Bain made things easy. More

A pleasure to work with, found a fair deal with no high pressure sales tactics. A smooth transaction from sales to finance. Would recommend Depaula Ford to friends and family. pressure sales tactics. A smooth transaction from sales to finance. Would recommend Depaula Ford to friends and family. More

Excellent Customer Service Steve provided outstanding customer service and keep me informed every step of the process while my truck was being worked on. They promised me a time Steve provided outstanding customer service and keep me informed every step of the process while my truck was being worked on. They promised me a time when the work would be done, it was completed on time. More

Great experience. Everyone was super helpful though every step of the process. Would highly recommend to friends and family. I would also definitely go back and purchase another vehicle from here. step of the process. Would highly recommend to friends and family. I would also definitely go back and purchase another vehicle from here. More

Had tires rear brakes and a alignment done. My experience was great. They were professional and they did a great job on my car. I would recommend De Paula to any that"s looking for a car or for My experience was great. They were professional and they did a great job on my car. I would recommend De Paula to any that"s looking for a car or for service. More

Best purchase I ever made The salesman Kris and Business Manager Frank were outstanding. they took the time to explain all options to me. I would recommend to anyone that w The salesman Kris and Business Manager Frank were outstanding. they took the time to explain all options to me. I would recommend to anyone that when they are ready to buy a new car to see these two professionals . Great job guys!!! Love my car :) More