Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DePaula Ford
Albany, NY
4,311 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,311 reviews
August 27, 2024
This is the second explorer I bought from DePaula Ford and it won’t be my last. Great experience all around. and it won’t be my last. Great experience all around. More
by Christina Parisi
Verified CustomerEmployees Worked With
August 25, 2024
It was quickly obvious the two departments were at odds with who got what work, and the new service group in the back won. As the guy drove me to the back he explained how the others just didn't understa with who got what work, and the new service group in the back won. As the guy drove me to the back he explained how the others just didn't understand the process "Not my Concern". So i go to the back to drop my F150 and upon pickup i needed to go to the front to pay then go find my truck over by the back by the heavy duty shop. I stepped into the office to express my concern and I was told the front would not give up the CC processing "not my concern". Then I mentioned there should then be a spot out front where service vehicles could be placed as the lot was way to big to go find a truck "From the front my truck was to far away for my panic alarm to work". He then explained there was no room and if I thought it was bad now wait until construction started. What I heard was" go somewhere else". I will still return as I am friends with Howard and i have multiple personal Ford Vehicles but I felt you should know my experience. Share with the team, customers don't want to here issues as they have there own, they want to get in and out. Thank You More
by GEORGEFUDGE
August 24, 2024
Vinny was very professional. Took care of a leaky valve stem and also had a tech recalibrate system for checking tire pressure. Highly impressed with the service for my vehicle. Took care of a leaky valve stem and also had a tech recalibrate system for checking tire pressure. Highly impressed with the service for my vehicle. More
by Jeff Hock
Employees Worked With
August 24, 2024
Sales and service were good parts ordered wrong parts. Two and half hours. Had comeback. Two and half hours. Had comeback. More
by aag001
August 24, 2024
Excellent and fast service and reasonable charge. Recommend to. others. 15 words is TOO MUCH TO ASK FOR Recommend to. others. 15 words is TOO MUCH TO ASK FOR More
by jlaliwalas
Employees Worked With
August 24, 2024
I’ve had nothing but wonderful experiences when it comes to your service Dept.Lenny is very knowledgeable and professional, He’s certainly 1 of a kind. to your service Dept.Lenny is very knowledgeable and professional, He’s certainly 1 of a kind. More
by Bobc429
Employees Worked With
August 23, 2024
Been going to that dealer ship for 30 years and will continue to go there continue to go there More
by gtmazz1955
August 23, 2024
This is the second car I had to bring in twice and still not fixed. I will need to bring in 08-28-24 just to see whats wrong with it, again and another 10 days for parts. What the xxxx is ford doing ? not fixed. I will need to bring in 08-28-24 just to see whats wrong with it, again and another 10 days for parts. What the xxxx is ford doing ? More
by sheashea52
Employees Worked With
August 23, 2024
My experience was super! Service advisor Lenny Farnum was on target explaining everything and any thing that had to be done. Techniction was thorough Farnum Service advisor Lenny Farnum was on target explaining everything and any thing that had to be done. Techniction was thorough Farnum More
by john.moise.red
Employees Worked With
