DePaula Ford

Thank you for your kindness. All the facilities were great while I had to have long wait. All the facilities were great while I had to have long wait. More

Thank you for your kindness. All the facilities are great for the long wait. Good All the facilities are great for the long wait. Good More

Great team and staff. They work extra hard to make the deal happen. Super job. They work extra hard to make the deal happen. Super job. More

Chance was informative, courteous, and very pleasant. He created an excellent experience for me, as a consumer. He created an excellent experience for me, as a consumer. More

The service has improved since my first handful of visits. Hoping the good service continues visits. Hoping the good service continues More

Lenny in Service is very professional and very customer centric with the customer always 1st attitude. Pleasure to work with. centric with the customer always 1st attitude. Pleasure to work with. More

A no frills buying experience. Straightforward pricing and trade in value. Just the way it should be. Straightforward pricing and trade in value. Just the way it should be. More

I don’t have a lot of faith in the service department anymore. I have owned six Ford escapes in the last 20 years And I know when the vehicle is not running right, And I don’t appreciate trying to be con anymore. I have owned six Ford escapes in the last 20 years And I know when the vehicle is not running right, And I don’t appreciate trying to be convinced otherwise More

Without the diligent, persistent, and detail oriented work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to ini work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to initially deny that I was having issues and return my car after DePaula was forced to keep it in their garage for months. Thankfully, Lenny and Howard don't adhere to cookie cutter procedure when it doesn't make sense. As such, they gave me my car back and worked around my schedule to continue having the issues troubleshooted. Howard and Lenny informed Ford corporate of the likely cause back in April, and Ford Corporate denied them the ability to confirm this, and had them perform the same software "patches" over a dozen times. Lo' and behold - now in October, when Ford was put up against a wall, they listened to Howard and Lenny, and approved the replacement part. The replacement part resolved all of my issues. If it weren't for Lenny and Howard, my car would almost certainly have been in the shop until my warranty expired. Most of the time was waiting for Corporate to reply to emails from DePaula. I cannot recommend them enough for being so good to me when I was an unintentional frequent visitor More

Great staff. Great team. Great service. This dealership has great appreciation for there customers and its reflective how they go the extra mile. I can't thank th Great team. Great service. This dealership has great appreciation for there customers and its reflective how they go the extra mile. I can't thank them enough. Joshua Halse is excellent. More