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DeMontrond Volvo
Houston, TX
21 Reviews
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Showing 21 reviews
October 13, 2020
If you want to go to a dealer that treats their customers like dirt, you have found your spot! Specifically, Dewayne "The best deal in Town" Wade is the definition of a sleazy car salesman. When Dewayne thou like dirt, you have found your spot! Specifically, Dewayne "The best deal in Town" Wade is the definition of a sleazy car salesman. When Dewayne thought the deal was not going his way he texted me I am scheming, a liar, giving broken, misinformation, misleading tactics, and more. When I emailed all the text messages to the his manager, Demetrious "D" Johnson I was told D's manager would call me back. I still have not received this call and tried again today, four days later, with no luck. I did reach Demetrious Johnson today and he hung up on me mid-sentence. I called him back and it went to voicemail. I then emailed him asking why he hung up but no reply. He did call me back 15 minutes later and said he did not realize I was talking. I still am in shock how Dewayne Wade texted me with no care. Obviously this is not new to him being no managers even cared that he sent these messages. I have not dealt with anyone other than these two at the dealership. Maybe everyone else at DeMontrond is great, but beware of the unprofessional, used car salesman mentality, and bullying tactics by the Baton Rouge native. Maybe they treat people this way where you are from Dewayne Wade, but NOT in Texas!!!! More
by JH305
Employees Worked With
Dewayne wade, Demetrious Joseph
June 20, 2020
I had a very bad experience with another Volvo dealership. From the first time I spoke with Demetrius he made me feel comfortable and there was no pressure sailing. D and Gary were so professional dealership. From the first time I spoke with Demetrius he made me feel comfortable and there was no pressure sailing. D and Gary were so professional & very knowledgeable. They made our buying experience easy and painless. I highly recommend this dealership even if you have to drive across town. You won’t regret it. I wish I would have gone to DeMontrond Volvo first. More
by DannyB
Employees Worked With
Demetrius and Gary West
February 21, 2020
Seriously the best car buying experience I have ever had. Dewayne was so knowledgeable and patient while answering all my questions. Love my new Volvo Dewayne was so knowledgeable and patient while answering all my questions. Love my new Volvo More
by Dawn
Employees Worked With
Dewayne
June 11, 2019
Great service aiding my purchase Chris Trapani at DeMontrond Volvo was very helpful. He took extensive time to educate me regarding the various models, demonstrated great patience whi Chris Trapani at DeMontrond Volvo was very helpful. He took extensive time to educate me regarding the various models, demonstrated great patience while I test drove several times, spent lots of time showing how to use all the features after our purchase, and is always readily available to answer further questions. I highly recommend Chris and DeMontrond Volvo. More
by Tennisgirl
Employees Worked With
Chris Trapani
May 20, 2019
Wonderful buying experience I recieved excellent service from Charlie Nelson. As I live in Dallas all negotiations were done via email and phone Charlie was quick to I recieved excellent service from Charlie Nelson. As I live in Dallas all negotiations were done via email and phone Charlie was quick to respond ,very knowledgeable, and very patient. When I arrived to pickup my car. The sales manager ,finance manager and tech support were prompt and extremely helpful. My car was waiting on the showroom floor fully detailed. I was in and out in less than an hour. Most of the time was spent going over the tech options. Wonderful experience. More
by Dallas Buyer
Employees Worked With
Charlie Nelson,Stan,Carbon,Sales Manager
May 19, 2019
Best dealership experience I’ve had hands down! Working with Adrian and Demetrious on a transaction was an absolutely pleasure. I was impressed with how flexible Adrian was in terms of my schedule, Working with Adrian and Demetrious on a transaction was an absolutely pleasure. I was impressed with how flexible Adrian was in terms of my schedule, responsiveness over the phone, and going through the process in a bit of an unconventional order at my request. He was able to establish good will from the beginning and made me feel comfortable throughout the process answering all my questions (I had a lot) and concerns in detail and in an open and transparent manner. Happy I was able to strike a deal with these gentlemen and I’m certainly happy with the outcome and vehicle. Highly recommend Demontrond and Adrian and will certainly be paying these guys a visit in the future! More
by DRedd
Employees Worked With
Adrian Rodriguez
October 09, 2018
Do not waste your time and money at their service department Incompetent and dishonest crew. Volvo makes good cars but they can mot control the service dealers provide. They will do their best to take your mone Incompetent and dishonest crew. Volvo makes good cars but they can mot control the service dealers provide. They will do their best to take your money and leave something unfinished hoping that you will come back !! More
by Manny
Employees Worked With
Service dept
February 06, 2018
Customer service is great!!! Mary Broussard in the service department has always been very professional and friendly. Everyone there makes you feel at home. I've been satisfied Mary Broussard in the service department has always been very professional and friendly. Everyone there makes you feel at home. I've been satisfied customer for as long as I've owned my car. More
by lynley64
Employees Worked With
Mary Broussard
May 01, 2017
Services department was not helpful I took my vehicle to get serviced here because I feel a slight jerk when I drive it. I explained the issue to two different services managers there. I took my vehicle to get serviced here because I feel a slight jerk when I drive it. I explained the issue to two different services managers there. both of them told me that they felt the jerk but they don't know what it is. They run a software check on my vehicle and still can not tell me what the issues is. I feel that it is very weird that an authorized dealerships with trained mechanics can not tell me what is wrong with my car. They sent home both times without telling me what is wrong with my car. I was given the cold shoulder as if I was making this issue up. . Chris, the manager told me at my second visit, told me that if I had any concerns that I could him anytime. We made arrangements and he did ride with me in my vehicle to see he if could notice the issue I had. He admit that he felt "something". He suggested a some kind of system. I was informed by by him the test did not show what was the issue. It was left as that. No other suggestions or concern. His efforts were not any more concerned with my issue. I will end it there before I say something really ugly. More
by jay
Employees Worked With
chris and raymond
