Every time I take my Volvo to this location, nothing seems to be fixed. Their home of forever warranty is seriously lacking.

Customer service is lacking. Always directed to voicemail that is full. Redirected to manager line after my request. Manager, Rich, then did not handle request. He lied to me saying he would personally handle me. Still waiting 72hours later.

Sad, I had to sell my new XC60 B6 2022 within 3 months the coolant light was a problem 3 times for this car- Customer service sucks @ this place. Mary was the only concerned person there. Even my salesman Gary wasn't interested once the cash sale was complete. I didn't hear from him until my car was towed in,which Mary had to inform him. Then Christian never filed paperwork to get my refunds for the warranties on the car (at least help me with something) after 6 weeks-NOTHING. I have to file the paperwork again which will take another 6-8 weeks. This place and customer service is not the place you want to spend your hard earned money. There are other Volvo dealerships out there.

Worked with new salesman,Mike,who found the car we needed and followed up with with my questions in a timely manner. At delivery his mentor Joe helped me understand many of the new technologal advances that Volvo that can help you safely enjoy these cars. Looking forward to our next road trip.

Thanks for wasting my time DeMontrond Volvo... I went to your new car inventory site, selected a car I wanted to look at, contacted the dealership via your "chat" app and asked the chat expert "Maurice" if the vehicle is still in stock, to which he replied that it was still available. I then drove 45 minutes up and 45 minutes back to look at the car. Upon arrival at 10:30, I'm greeted by the lone salesman in a very empty showroom, who then proceeds to tell me that the car that they advertised for sale is actually still being used as a demo, and it really isn't for sale! xxx!!! He then shows me another "fully loaded" demo on the showroom floor which is considerably more expensive. Typical bait and switch. Run, don't walk to another Volvo dealer, which is exactly what I did.

Charles Nelson provided excellent customer service. He took time to explain minute details of the car. The manager at this location came out to meet us and expressed his gratitude. The dealership was very busy so they got someone from the Volkswagen Dept to assist with our paperwork. I will highly recommend them to others.