DeMontrond Volkswagen

They are all snakes!! Kieth uahammand is a liar and a scam!! I had a horrible experience when I came to the dealership back in the beginning of 2014 and never got a call back from NOONE! Came back to the dealers I had a horrible experience when I came to the dealership back in the beginning of 2014 and never got a call back from NOONE! Came back to the dealership on 7/3/2015 and Kieth Muhammand approached me and I told him what car was looking for and he told me to come back on the next day which was the fourth of July. I came on the fourth and kieth Muhammand had a salesman to take over when I explained my situation with me totaling my last vehicle and I told him if they could not get the deal done with a decent rate do not pull my credit or waste my time, end result they pulled for hard inquires on my credit and sat there for over two hours. Do not waste your time here. I called the general manger 2 times and got nowhere there is More

Demontrond - VW. I have a 2010 VW CC, and it is certified. First and foremost, buy a certified car. These vehicles have a lot of gadgets, and with a lot of "bells and whistles" comes a lot of oppor certified. First and foremost, buy a certified car. These vehicles have a lot of gadgets, and with a lot of "bells and whistles" comes a lot of opportunity for them to break. I have had my car in the shop four times over the past year, for vaious minor issues (fuel pump, radio issues, master brake cylinder, etc.). I bought my car at a different VW dealership on the south side of Houston that has not been helpful at all with the issues I have experienced. Daniel at Demontrond VW service has been by far the most helpful service advisor I HAVE EVER DEALT WITH. Ever. When I have vague (at best) descriptions about what is going on with my car, he takes it - sets me up with a loaner, and completely does his due dilligence to get it fixed - and everything so far has been covered by warranty with a small $50.00 deductible. They are extremely pleasant to deal with, quick, and punctual. As a matter of fact, although I will not buy another VW, I have been so impressed with the service center at Demontrond, I am planning on trading my car in for something a little more standard (Ford, GMC, etc.). The service has been so good at Demontrond that I will be buying another certified used car from the Demontrond group. Give them a try, and make your appointment with Daniel. He is the best, but the other guys are great too. Just try it - you won't be sorry. More

I guess DeMontrond has all the business they need. I requested an appointment for a state inspection and oil change via their web site and never received an answer. A few days later I called them. Got t requested an appointment for a state inspection and oil change via their web site and never received an answer. A few days later I called them. Got transferred to Brandon's voice mail and made a verbal request for service. No return call; had to find someone else. I won't be bothering DeMonstrond again. More

Lying, deceitful, switched jetta on sales agreement with lesser featured. Finance showed agreed upon numbers on monitor but printed out higher numbers. Finance arbitrarily tacked an additional 1290.00 onto lesser featured. Finance showed agreed upon numbers on monitor but printed out higher numbers. Finance arbitrarily tacked an additional 1290.00 onto the sales price of the car. Finance added more than the basic extended warranty despite being told the other features were not wanted. Finance lied about financing terms...verbally said it was one way while it was written in different terms. Told it would take 4 weeks (approximately) before I could access the account. Was asked to rate the dealership right away or VW wouldn't pay them. Once account was accessible, the addons and increased pricing was evident, along with terms of financing different than what we had discussed. Back to dealership and requested ALL add-ons be removed along with reimbursing the additional 1290.00 and the additional tax paid on that 1290.00. Cancellation form has all of the numbers. Finance said the additional 1290.00 tacked on was for a package called Titanium (which I was unfamiliar with). Actually, Titanium was one of the addons and was priced at approx. 700-800. Through the BBB, much of the monies on that cancellation form have been reimbursed (paid to the finance company) but finance charges were taken out, about 50.00, so far). Also, Demontrond still owes approximately 600.00 from the agreed upon cancellation form. I've sent copies of all paperwork to the BBB. Next step, consumer advocates...e.g., Emily Akin. More

My VW had an ongoing problem that a few other places claimed to find and fix but they did not. In desperation, I gave DeMontrond a try based on the recommendation of a friend. I am so glad I did! The claimed to find and fix but they did not. In desperation, I gave DeMontrond a try based on the recommendation of a friend. I am so glad I did! They found the true source of the problem - quickly - and while they did have to order the part, it arrived promptly and was fixed - for good! And the price wound up being less than what the other places charged! I'm normally apprehensive when it comes to dealerships but I will continue to take my car there. I even pass another VW dealership and a bunch of mom and pop type shops on the way. The advisor was great, the estimate was pretty accurate . . . I am very pleased! More

I purchased a used vehicle about three weeks ago. The car's appearance was in pretty good shape, and it had very low mileage. This is the reason I purchased the vehicle. The salesman said that they wou car's appearance was in pretty good shape, and it had very low mileage. This is the reason I purchased the vehicle. The salesman said that they would clean up the car so I could pick it up later. When I picked it up, the car had obviously not been touched since I had made the deal (when I first saw the car, there was a rag in the trunk; it was still there when I picked it up). On top of it, after I took delivery the salesman informed me that they only had one key. Yes, those keys that cost $300, plus reprogramming. I guess I should have asked when we were negotiating the purchase price, but then again, who asks about keys when you are buying a car? You always expect two keys. Few days later, I sent an email to the salesman if the dealership would agree to split the cost of another set of keys. To date, the salesman has not responded to my email. I definitely would not recommend this dealership. More

We will NEVER again visit DeMontrond Volkswagen or any other DeMontrond dealership when we are looking for a new vehicle. My husband and I were treated with no respect from our Sales Rep, Jason Smelley, t other DeMontrond dealership when we are looking for a new vehicle. My husband and I were treated with no respect from our Sales Rep, Jason Smelley, this past weekend. We took our business to Honda of Spring and were treated like family. We are now the proud owners of a 2012 Honda CRV! We couldn't be any more happy with Honda of Spring! I would NEVER recommend DeMontrond Volkswagen! More

BEWARE - BUYING OR SERVICING YOUR VEHICLE AT DEMONTROND BEWARE - BUYING OR SERVICING YOUR VEHICLE AT DEMONTROND ABSOLUTELY THE WORST DEALERSHIP AND SERIVE - VERY VERY DISHONEST All I can say is thast BEWARE - BUYING OR SERVICING YOUR VEHICLE AT DEMONTROND ABSOLUTELY THE WORST DEALERSHIP AND SERIVE - VERY VERY DISHONEST All I can say is thast you will get your car back worse then when you left it. DO NOT TRUST THESE PEOPLE. More

sold me a VW certified lemon and I lost money on it to get rid of it..one month later. previous owner had same complaints and were documented in maintinance history. high pressure fuel pump and transmissi get rid of it..one month later. previous owner had same complaints and were documented in maintinance history. high pressure fuel pump and transmission issues, I had no issues with my salesman, auctually I was pleased with mine and I dont like dealing with sales (says alot for me). but in general the dealership is a fraud, and I was told I was loosing money so it could be re-certified..xxx? certified is a joke. More