We bought three vehicles from this dealership and nothing but headache with them! Staff has changed 15 times last 3 years, all three of us, me my sister and my brother, have experienced horrible service with them after purchase!! Contacting them thru phone is impossible, and if, only if you get someone to answer at service side...you will get some hood attitude! Save yourself, go spend your money elsewhere!

I have 2022 VW Taos. There service department was rude and mis-leading. When I purchased the vehicle, I was told I had 4 courtesy oil services. This should have been the 3rd, but they insisted on charging me for it because I was 2K over milage. The reason I was 2K over milage is because they couldn't get me in on an oil change earlier and I had to get the car serviced at an oil change place by my house. I told them when I brought it in it was for the "free" courtesy service, they never mentioned that I would be charged until I picked it up. I feel they should have called and informed that it wouldn't free before they performed the service. I will be going to Cypress VW from now on who are very professional and have great customer service.

Worst VW service department I have ever experienced. Why? (1) They are rude when you walk-in, exude a bad attitude and cold shoulder, and seemingly don't even want to speak to anyone (2) Once your car is in their shop, they don't contact you to let you know that work has been finished. It is also very difficult to reach anything other than their answering service for multiple dealerships or an answering machine and voice mails if you call. (3) They pick and choose whether or not they will honor the manufacturer's warranty. (I had a "mechanical key" fob stop working for no apparent reason and they charged me to re-program it. My warranty document didn't list any kind of exclusion for this type of service). Seems like VW North America would be intolerant of this position/behavior or else, the manufacturers warranty is made worthless by the whims of any given dealership.(4) I had to schedule an appoint in-person only to schedule a second subsequent appointment for diagnostic testing, requiring me to bring the car in twice. (5) They charge a 1.5% fee if you pay for the work with a credit card versus debit card or cash. The service department at this dealership is rogue and seemingly exudes contempt for customers. I will be following up with VW North America about my experience and won't be returning to this dealership for service or sales.

The worse dealer you can find. Service cannot install a simple license plate, the manager is barely capable of standing up from his chair to fix an issue so if you buy a car from here, good luck because it’s service is a pain in the butt. I highly recommend West Houston and Momentum VW for a great experience.

Worst car buying and after car buying experience. Wish I hadn't purchased my vehicle from this dealer. Alot of mis-communication and wasted time and gas with this dealership on them "trying" to make it right. Simple things like call backs and taking care of the customers are things that this dealer does not know or care for in terms of service and quality.

The Demontrond Volkswagon service department located at 14101 North Fwy. is THE WORST I've EVER seen. I've purchased two vehicles from them in the last four years. Each time I have taken my vehicles to be serviced, I could never follow up to check on the status of the vehicle and speak with an actual person other than the RUDE receptionists who refuses to offer their names. Each time I have to actually have someone to take me up there just to check on the status. Their normal excuse is that "we are busy." As I wait for the one or two people who are working the service desk to assist me, the phones are normally ringing off the hook and THEY DO NOT ANSWER THE PHONES! This is definitely the straw that breaks the camel's back for me! I will not purchase another vehicle from Demontrond!