DeMontrond Volkswagen

Great customer services Young lady name PHAEDRA help me great way CustomerService can experience in dealership . I'm a used parts Recycling business and not Realtad with Young lady name PHAEDRA help me great way CustomerService can experience in dealership . I'm a used parts Recycling business and not Realtad with them. Thank you guys . More

Won't honor pricing After working a deal from DeMontrond Volkswagen and receiving a price on a new 2017 VW GTI SE that was approved by the sales manager I drove 45 minute After working a deal from DeMontrond Volkswagen and receiving a price on a new 2017 VW GTI SE that was approved by the sales manager I drove 45 minutes to purchase my new car. After arriving the price on the car was now much higher than they quoted me in my txt messages as was the amount they offered for my trade in. With a difference of about 4-5K in the total deal I had to drive back home 45 minutes without a new car. A real shame that they would not stand behind their written offer. More

2 to 7 Took my Jetta in on 4/12/2017 because of a check engine light 7 days later I can no longer afford my rental I call because they never call and tell th Took my Jetta in on 4/12/2017 because of a check engine light 7 days later I can no longer afford my rental I call because they never call and tell them that's it I'm picking my car up today! Dwayne calls me to let me no my car needs 1800.00 more to be fixed,,!i told him I don't have that you have had my car for 7 days and you just found this out?well 846.00 plus my rental 505.00 total 1351.00 my car is the same as when I went there on 4/12/2017 not 1 difference! All they did was take my money I wish I had read the reviews before I went there! More

Thieves I took my 2013 GLI in for service. When I picked it up, my charger and charging cord were missing. I know that whole don't leave any valuables crap, I took my 2013 GLI in for service. When I picked it up, my charger and charging cord were missing. I know that whole don't leave any valuables crap, however, everything in any ones car is valuable to them. So that whole thing is BS. I told them about the missing item, let someone search my car so they could confirm it was missing. They of course went to the service bay but it was not there. Then the manager comes out and tells me, quote, "it is your fault that someone stole this from your car". Too bad I cannot leave a zero. More

I am so glad I walked away! I scheduled a service for my 2015 CC, which I recently got through swapping a lease, so this was my first service experience with VW. Other brands I'v I scheduled a service for my 2015 CC, which I recently got through swapping a lease, so this was my first service experience with VW. Other brands I've had experience with are BMW, Lexus, Infinity and GM. I want to thank the service technician who was dealt with me. When I scheduled the appointment, I indicated I would wait, but first he said a service like that would take at least 2 hours, then I had to faulty interior lights, so that could even take more hours and that I shouldn't wait. Bottom line, he didn't inspire at all trust. Things got to vague and awkward, so I just left and took my car. Now that I read all the reviews online, I am so glad I could walk away. I took my car to another place and what a difference! More

The best of all the dealerships in houston,no matter what mo From the first second we walked in the door they were there to help us we didn't have to find someone to help Andre's our car salesman and Mike his ma From the first second we walked in the door they were there to help us we didn't have to find someone to help Andre's our car salesman and Mike his manager bent over backwards to get us in the car that we wanted and have been there to help every since no matter what we needed it is the best experience we have had and we have been looking for new cars for quite a while More

Horrible experience They have been lying to me from the day one. They don't care about their customers. Their Manager is an absolute crook! He will do anything to get you They have been lying to me from the day one. They don't care about their customers. Their Manager is an absolute crook! He will do anything to get you sign some initial papers so they can check your credit score. After that's done they would now just start playing with numbers. Nothing adds up or makes sense. If you ask for a fine print of the deal they won't even hand it out to you. Unethical business policy. I'll do whatever I can to make sure people avoid these crooks at any cost. More

Buy Somewhere Else Purchased 2015 Passat in early 2015. Dealership screwed up paperwork and undercharged us; then called in a panic and overnighted revised paperwork nex Purchased 2015 Passat in early 2015. Dealership screwed up paperwork and undercharged us; then called in a panic and overnighted revised paperwork next day to sign and overnight. NOTHING OFFERED FOR THEIR MISTAKE AND MY TIME TO CHANGE AND OVERNIGHT! After charging $275 for a 1.5-Hour, 30K maintenance appointment, the service department opted to leave off the brake fluid reservoir cap so my wife could drive 60 miles round trip (In Houston Traffic) the next day to have it fix. AGAIN, NOTHING OFFERED FOR THEIR MISTAKE; NOT EVEN A REQUESTED PHONE CALL CONCERNING THE ISSUE. Overall, I suggest buying cars from a different dealership. From personal experience I know of two DeMontrond dealerships with poor service departments. More

can't imagine a better experience My wife's car got totaled and we didn't have full coverage because it was so old. Finding ourselves needing another vehicle I swallowed hard and s My wife's car got totaled and we didn't have full coverage because it was so old. Finding ourselves needing another vehicle I swallowed hard and started a process that I have always hated. She took a shine to the VW Jetta so I reached out to Demontrond because they were close to my house and office. I ended up dealing with Adam Culbertson and man, what a PHENOMENAL experience with both him and the dealership. No hard sale, very matter-of-fact negotiations, so refreshing. "Can you sell it to me for this price?" Yep. "Can I get it in this color?" Sure. "Ok can we get TT&L included?" Haha...c'mon man. You know I can't do that. "Fair enough. Will I have to sit in the dealership forever?" Nope..tell me when you want to come by, I'll have paperwork ready. After a handful of emails, a couple quick phone calls and 15 minutes at the dealership I drove our new car home. The service is spectacular. They keep us posted on when the manufacturer's schedule requires maintenance and we have no problem getting appointments that fit our schedule. What's more, because there's another Demontrond near my wife's office she can often drop it off on her way in and pick it up on her way home. I have HORROR stories about so many other Houston dealerships but Demontrond VW is awesome. I'm sorry there are some other negative reviews on here...can't speak to those obviously but my experience is top notch. Ask for Adam!! More

Almost got ripped off twice in 3 weeks !! Only reason for one start is you cant give a ZERO! Went here to avoid driving across town to have a service done on my VW, they did not do all the se Only reason for one start is you cant give a ZERO! Went here to avoid driving across town to have a service done on my VW, they did not do all the services i paid for and when i went back to let them know about it they just made up stories about how i didn't know what all they had done to my car. I have owned and driven my VW for a year now and know that brake dust builds up on the front wheel on my VW like any other vehicle on the road for that matter, but when i showed up and tried to show him that my tires haven't been rotated he tried to convince me it had been done and that VW`s don't show the same brake dust on the front wheels as every other vehicle on the road and tried to convince me that they show brake dust on the rear tires!! I made the mistake of allowing them to do a balance and alignment on my car hoping this was a one time thing but i was proven wrong again. I had lost my wheel key for the lugs, and asked the service writer to replace them with regular lugs when he did the service so i didn't have to keep up with another key, when i got the bill they were trying to charged me $45 to replace the lugs that they had to remove to balance the tires anyways!!! After 15 min of arguing they removed the charge and the tires are still in the same place as they were when i drove my car into there shop 3 weeks ago, haven never been rotated even though they took my 24.99 for doing the job. I would suggest everyone that does business with them look your bill over before handing over the payment and make sure the work has been done and they are not double charging you for the work!!! More