DeMontrond Volkswagen

Scam Maintenance Service Since 2013 I have only received maintenance on my vehicle from DeMontrond VW at North Freeway. NO MORE. They recommend service for which they had per Since 2013 I have only received maintenance on my vehicle from DeMontrond VW at North Freeway. NO MORE. They recommend service for which they had performed on my car on Aug. 16, 2016. Went to an independent VW auto shop and was told the repair needed was totally different and less expensive. Maybe because I am a senior citizen they thought I would not recognize their scam. More

Wish I Could Give Zero Stars Buying experience was awful. Returned for defective spare tire that was sold with car and asked for replacement, only to be called a liar by the Gener Buying experience was awful. Returned for defective spare tire that was sold with car and asked for replacement, only to be called a liar by the General Manager. Absolutely horrible dealership. Never buy a car from them! More

Daniel Natoli, Adam Pursel, and Mr. Burger are Liars. I bought a brand new model 2018 SEL Premium Tiguan in August from DeMontrond Volkswagen in Houston, TX. There were two exterior weather strips for fr I bought a brand new model 2018 SEL Premium Tiguan in August from DeMontrond Volkswagen in Houston, TX. There were two exterior weather strips for front windshield appears to be defective. One of them, the tip was broken and the other one was having a hole on it. Prior to sign contract of the purchase on that day, Mr. Adam and Mr. Burger agreed to replace it by 2 brand new weather strips completely free. They told my wife and me that they will have Mr. Daniel Natoli, Service Department Manager to place special order and Mr. Daniel Natoli will contact me for the ETA of the weather strips. I have been following up with Mr. Daniel Natoli, Mr. Burger, and Mr. Adam for 4 months by phone and text but they did not fulfill their promise to contact me of the ETA at all especially Mr. Daniel Natoli was very rudely passes all my follow up calls to his foot soldier - Mr. Brian to handle my all follow up calls. From this situation, you can see their business ethic in their business practice should you do business with them from the Sales platform to the Service platform. If I have had the issue resolved before Christmas in the year of 2017, I will gladly update it here. Update On January 3rd, 2018 As Follow: What a combat from the sales floor experience to the service experience as a new customer at DeMontrond Volkswagen in Houston, TX. Finally, my brand new model 2018 SEL Premium Tiguan has the two exterior weather strips for front windshield to be replaced today. I am very happy of it as my late Birthday (Mid August of 2017), Thanksgiving (Nov of 2017), Christmas (Dec of 2017), and New Year (January of 2018) gift. "DealerRater" does help to expedites issues that customers encounter at car dealership. I strongly recommend this website - dealerrater.com to all level of vehicle purchasers. Furthermore, there is no other way for the "Original Review Poster" to delete any previous truth comment at dealerrater.com but only to update it accordingly. Therefore, the dealerrater.com is an awesome website to all level of vehicle purchasers in the United States. More

Great experience Went in looking for a new Jetta. Jasmine was a huge help, she wasn't pushy what so ever. I was looking for a Manual transmission which aren't very pop Went in looking for a new Jetta. Jasmine was a huge help, she wasn't pushy what so ever. I was looking for a Manual transmission which aren't very popular so they're not exactly easy to find. She was able to locate one and did everything to make the delivery as smooth as possible. More

FIRST TIME CAR BUYER! My experience here was awesome! I had my doubts just because Toyota, Hyundai, and even Honda turned me down because I as a 18 yr old college student d My experience here was awesome! I had my doubts just because Toyota, Hyundai, and even Honda turned me down because I as a 18 yr old college student didn't have credit! My last try was DeMontrond Volkswagen. I was really doubtful but I still went in & there is when i met Jasmine Johnson! She was really helpful & bubbly! She explained the lifetime warranty and an idea of my monthly payments. She showed me the variety of car selections they had, she was really awesome! It came down for to choose a white or gray Jetta.... I got the Gray Volkswagen Jetta TSI! Best Buy Ive made! They gave me the opportunity to do a smart buy wish Is like a lease but then like financing. You have 4 yrs to pay a certain amount and 6 months before your contract is over you get to decide if you want to keep the car or trade it in. They also pay off your last 6 month IF you decide to trade it the car. If you decide to stay with the vehicle you'd have a small amount to pay off the car for a year or two. I really appreciate DeMontrond for giving me a chance to not only get my first car but to help me build credit! Jasmine Johnson explained everything to me and was a great help! Also, franklyn adames was the best! He explained everything to me & was a great finance consultant! He knows what he's doing! Awesome employees! Also, the times I've gone to pick up paper work & jasmine hasn't been able to be there, Andres Reyes has been there! He's also a hard worker & a really cool guy! I recommend these 3 people here if you're ever are looking to buy at this dealership! Great job managers, for hiring them! More

Great atmosphere and trustworthy work. I have taken my 2002 Jetta here since 2013. Not only is the personnel knowledgeable about their brand (both in the shop and on the service drive) but I have taken my 2002 Jetta here since 2013. Not only is the personnel knowledgeable about their brand (both in the shop and on the service drive) but they make taking your car to the dealership a worry-free process. Even when I've come in at busy times, I've been greeted by genuine people, and I know my car is always in great hands when I drop it off. This service department has worked around my schedule to get my car looked at and the Advisor/Manager has always kept me updated on the progress of the vehicle. The prices you pay are unbeatable, especially considering that it is certified work, Since bringing my car here, I will never take it anywhere else. More