DeLacy Ford
Elma, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 147 reviews
Great Deal Friendly sales people, not pushy. Very happy with the whole process. Got a great truck at a great price. Would tell others to get a Ford here. Friendly sales people, not pushy. Very happy with the whole process. Got a great truck at a great price. Would tell others to get a Ford here. More
very great friendly place Very great place to go. Highly recommend. Very friendly people great sales personal. Service personal are friendly and everyone is willing to help you Very great place to go. Highly recommend. Very friendly people great sales personal. Service personal are friendly and everyone is willing to help you out in whatever way they can. More
Car out of storage As always, DeLacy is efficient, prompt and always reliable with their diagnosis and car repair/maintenance. This sums up all I want to say. jm As always, DeLacy is efficient, prompt and always reliable with their diagnosis and car repair/maintenance. This sums up all I want to say. jm More
Great Service Delacy's Collision Shop does excellent work and Tommy Walsh is an asset to your dealership (very polite, courteous, honest, and cares about the custom Delacy's Collision Shop does excellent work and Tommy Walsh is an asset to your dealership (very polite, courteous, honest, and cares about the customer). More
With a appointment, things moved along while I waited. As I stated before when I made appointment, I have to wait as I only have the one vehicle and it is too far to drop it off and run back and forth more As I stated before when I made appointment, I have to wait as I only have the one vehicle and it is too far to drop it off and run back and forth more than once. More
Willingness to satisfy customer requests Management intervention resolved miscommunication. I was very pleased with the efforts and level of involvement that senior management made to resolv Management intervention resolved miscommunication. I was very pleased with the efforts and level of involvement that senior management made to resolve a miscommunication on a hitch installation. More
AWESOME MY WIPER MOTOR BROKE IN A RAIN STORM ON THE WAY HOME FROM WORK.I WAS LEAVING THE THE NEXT MORNING AT 4:00 AM.IT WAS 7:00PM WHEN THE MOTOR BROKE.I WAS MY WIPER MOTOR BROKE IN A RAIN STORM ON THE WAY HOME FROM WORK.I WAS LEAVING THE THE NEXT MORNING AT 4:00 AM.IT WAS 7:00PM WHEN THE MOTOR BROKE.I WAS AGRAVATED WHEN I GOT THEIR BUT SEANKELLY TOLD ME HE HAD THE PART AND WILL HAVE IT DONE BY 9:00 PM. THE REASON I WAS AGGRIVATED IS EVERY MONTH I AM HAVING SOME TYPE OF MECHANICAL PROBLEMS, THE WINDOW ON THE DRIVERS SIDE, THE MOTOR ON THE WINDSHIELD WIPERS. THE TRUCK ONLY HAS 40,000 MILES AND MY CONCERN IS THE PARTS FORD IS USING FOR A VEHICLE THAT IS $ 62000.00 ARE CHEAP AND HAS A SHORT LIFE. More
Inspection Very courteous counter people in the service department. Very clean waiting room. Very quick service. Never mind coming to the dealership and wou Very courteous counter people in the service department. Very clean waiting room. Very quick service. Never mind coming to the dealership and would recommend it to anyone. Purcahsed my car there and will come back for my next one. More
professional and courteous All my experiences with DeLacy Ford have been more than satisfactory. From the salesman to the service department. I was taken care of in a professi All my experiences with DeLacy Ford have been more than satisfactory. From the salesman to the service department. I was taken care of in a professional and courteous manner. The servicing went faster than projected. I was extremely pleased with the "banked" funds, that were applied to my final bill. As a senior on a limited income, this was the bright spot of my day. More
Outstanding! The Delay team is the best around. Not only are they efficient. They make sure your getting the right vehicle for your needs that fits into your budge The Delay team is the best around. Not only are they efficient. They make sure your getting the right vehicle for your needs that fits into your budget. Wally and Kevin made the car buying experience seamless. I would never do business anywhere else! More