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DeFilippo Brothers Motor Cars
Prospect Park, PA
121 Reviews
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121 Reviews of DeFilippo Brothers Motor Cars
August 06, 2014
life skills associate OMG!!!! I COULDN'T GET A CAR ANYWHERE CAUSE OF MY CREDIT AND THE TOO A CHANGE ON ME AND IT WAS AFFORDABLE.... I WORK ED WITH PATRICK RYAN HE WAS FRIEN OMG!!!! I COULDN'T GET A CAR ANYWHERE CAUSE OF MY CREDIT AND THE TOO A CHANGE ON ME AND IT WAS AFFORDABLE.... I WORK ED WITH PATRICK RYAN HE WAS FRIENDLY AND REALLY HELPS ME WITH MY PURCHASE AND GOT ME THE CAR I CHOSE!!!! I'M SO RELIEVED!!!! THANKS PATRICK.... More
by keamarie
Employees Worked With
Patrick Ryan
July 20, 2014
Horrible experience Refused to fix my car correctly or return any phone calls or voicemails left in regards to supposed repairs made will not return to this dealership or Refused to fix my car correctly or return any phone calls or voicemails left in regards to supposed repairs made will not return to this dealership or record it horrible experience car is sitting in the drive way after owning it a month due to extent of repairs needed More
by Jorlow002
Employees Worked With
Multiple
July 17, 2014
my new whip I was really pleased with my decision Nick was great and the other staff was ver kind and helpful I would totally recommend these guys ; ) I was really pleased with my decision Nick was great and the other staff was ver kind and helpful I would totally recommend these guys ; ) More
by sassychic89
Employees Worked With
nick,tania
July 11, 2014
Problems from the start...Looking for other customers I am looking for other customers with similar experiences.for possible legal action ....First i bought a car from here on june 26th....an hour after i I am looking for other customers with similar experiences.for possible legal action ....First i bought a car from here on june 26th....an hour after i left the lot the check engine light came on and alarm was ringing, i brought the car back the next day, they had to replace the valve cover seals, and said here was a vacuum problem, the supposedely fixed the problem, i got the car home and the next morning the check engine light came on,i brought thr car back after the weekend and they scheduled me an appt for the 11th, of july, i brought the car in and the mechanic said all he could do right now is reset the warning light, and reschedule an appt , which is now the 20th, this car had an new emmision sticker put on the car, which if there is a vacuum problem,could cause the car to fail inspection in de., i am asking the general manager to pleasew find a solution to resolve this issue, preferably putting me in a car that works properly, not sell a car that u say is certified when obviously it is not, its issues were not addressed or disclosed prior to sale, then to add insult to injury, it takes a month for you shop to be able to even decide to address the issue, i do not wish to cause problems, but i would hope that this issue is adressed by the dealer or its representative in a fair manner, thank you, rich More
by phllyking
Employees Worked With
steve
July 07, 2014
service sucks They suck. You car engine is blown they will not help you in anyway to get a rental car. Motor went in less than two months. They just smile and say s They suck. You car engine is blown they will not help you in anyway to get a rental car. Motor went in less than two months. They just smile and say sorry. Dont buy from these people. If you have any problem with you car good luck More
by russelldog
Employees Worked With
All of them
July 06, 2014
Jerome Frasier I brought my car February 2014 and had to have it towed to repair shop 2 times. Car is highly milage to many problems. This is six months into car had I brought my car February 2014 and had to have it towed to repair shop 2 times. Car is highly milage to many problems. This is six months into car had to buy a new battery, ball joint, stablizer link,tire end rods,wheel alignment, now i have to get the lower control arms replace, back brakes,already replace front brakes,and engine has a sevral blow by.which means one thing. More money. Do not by a car before having check out. More
by romef
Employees Worked With
sales center
June 12, 2014
RUN QUICKLY! I am not a person who complains about general things that go wrong with companies. Everywhere you go from Walmart to working with financial instituti I am not a person who complains about general things that go wrong with companies. Everywhere you go from Walmart to working with financial institutions, have problems and areas that need to be impoved. But if you are in the market for a used car, DO NOT GO HERE! Yes the cars are overpriced (before the financing), The sales staff are very friendly, but things do change once you sign the papers. These people are the type of people who smile and tell you what you want to here, then never follow through. Once the sale is complete, you are left to deal with very very RUDE staff when it comes to payments, title work, refunds, complaints, basically anything outside of buying the car. I too had immediate problems with car less than 10 hours after I purchased it. I was stranded at the DMV in the inspection line because my car overheated. I called them, and of course there phone system was down for quite a long time (as usual), and I finally had to contact the Coatesville office so they would be able to assist me. Finally after waiting for 4 hours, someone finally came and got me at the DMV and the car, where I was told they were going to be kind and lend me a vehicle even though it wasn't in my contract (like they were doing me a favor-but better than nothing!) The car they gave me to use was on their lot for sale and had the check engine light on as soon as you turned on the car (smh). After they "fixed" my car (the problem was a bad water pump-which I kept telling them-but all they did was put antifreeze in it) less than 24 hours later I was stuck in Aberdeen, Md bc the started was bad on the car and wouldn't start. Problems just kept happening, and this was ALWAYS followed with horrible and rude Customer Service. Finally came and paid off the car two months early, where I was told that my receipt was good enough proof of pay-off and my title would be received in 10 days. They never said ty or congratulations, never offered to schedule me an appointment to have the payment mechanism taken out ( I had to interrupt the title clerk and Michelle who were to busy talking about their lunch even though we had already asked for them to schedule me an appt to get one). Came back up ten days later to have it removed just to find out they never did any paperwork to get my title yet. And of course they were rude! Dave spoke with me about the situation, and of course you got the usual xxxxxxxx with a smile and was sent off on my merry way. So...only purchase a car here if you want cars that have MAJOR problems, RUDE customer service, automated random call about missed payments that don't apply to you at all-this always happened and they never can tell you why, no follow through, delayed paperwork, over charging of fees and HUGE headaches! I am really surprised they are still in business. If you really research, they don't have good ratings at all. More
by ccasorio24
Employees Worked With
Michelle, Dave, Chris, and various workers within the sales dept, and the title clerk
November 24, 2013
Basically to make it short. bought this car they made me feel welcome and i thought everything was nice and awsome. the second i sign that contract is when everything went downhill. Had issues with the car feel welcome and i thought everything was nice and awsome. the second i sign that contract is when everything went downhill. Had issues with the car the second i drove it off the lot. Over heating issues, belt screeching, ac issues, window wouldnt work, catalytic converter issues. and the list goes on. I went through so much just to get most of these things fixed with horrible!!! attitude!!! I kept mentioning about my overheating issues it kept being overlooked and said its fine... and the belt issue they kept saying they fixed but it still screeches and its getting worse.....since i didnt want to deal with them anymore because i was tired of the broken promises and the attitude i would get on a daily basis...they told me i couldnt come over there to fix things for free even though ive been saying these issues existed right when i drove the car off the lot!!!!!! insane im telling you. so anyways ive been spending hundreds of dollars now getting the overheating problem fixed found out that the breaks are super low something with my rotors and sold me a car with barely passing wheels ahahah thats slick.... but anyways the good year repair man told me where you buy this car? i said de fillipo and before i could even say anything else the man stopped me and said say no more.....ive gotten so many complaints from customers buying cars from them its insane...... their oil change is free and id rather pay for my oil change than go through them at all!!!! ive spent more on this car than i ever did with my previous car.... More
by soulsniper10
Employees Worked With
Nick and a ton of repairmen
November 23, 2013
I gave the rating that I did because...to be honest, DeFilippo Brothers Motor Cars has been the only place that has given me the possibility of rebuilding my credit. Their sales force was extremely inf DeFilippo Brothers Motor Cars has been the only place that has given me the possibility of rebuilding my credit. Their sales force was extremely infomative and friendly and welcoming... I have had my car now for about a month and havent experience any problems whatsoever. I have had a bit of a problem with two weeks pay and they worked with me. To me that all means alot..because having just returned from Afghanistan....I was in need of help....and DeFilippo Brothers helped and continue to help me. Thank You so much for trusting in me....I will not let you down. More
by MichaelRoberts
Employees Worked With
Dave Gill
May 03, 2013
I was in an out , they took good care of me. They where very understanding. They didnt ask me personal questions. Im glad i purchased my car through them! very understanding. They didnt ask me personal questions. Im glad i purchased my car through them! More
by mochaartist
Employees Worked With
Dave
