Davis-Moore Mazda

Joel MADE our experience We wanted to take a moment and let you know about our experience at your Wichita Mazda dealership. We found a vehicle online and reached out for more We wanted to take a moment and let you know about our experience at your Wichita Mazda dealership. We found a vehicle online and reached out for more info. Joel was quick to respond and was very honest and great to work with. This was a used vehicle and he had been very fair and honest about imperfections, sending pictures and detailed explanations. I am 9 months pregnant and from Kansas City, so we had a 3 hour drive ahead of us (one way) to pick up the vehicle. We weren't in a total rush to be in and out, but had a 3 hour drive home and didn't want to spend a lot of extra time on un-necessary things. In fact to speed up our process Joel helped us work out the entire deal before we even left home. He also had the vehicle clean and gassed up (per my request). To my surprise he met us at the door and took us to see the van, it was inside in the service area in the a/c (it was brutally hot that day). Even going as far as pulling our trade in vehicle inside the a/c so we could swap our personal items over to the vehicle that we were purchasing. That was a very nice touch and extremely thoughtful! Joel turned us over to Jackson to complete the test drive, sale, etc. Jackson was also very professional and helpful. They both made sure we were comfortable and had something to drink and a comfortable place to sit, and were taken care of. We will certainly reach back out to Joel personally when we are ready to purchase another vehicle. We wanted you to know about our experience and that Joel was the key to the entire pleasant experience. More

Great dealership This dealership has a wonderful manager Don Shaw who will work with you and such a great salesperson in Fahim Khan..he was fantastic & patient This dealership has a wonderful manager Don Shaw who will work with you and such a great salesperson in Fahim Khan..he was fantastic & patient More

Great experience with Ian Murdick but not others I started out my search for a used Mazda 3 with Fahim Khan. It was not a pleasant experience as he was extremely pushy and talked non-stop and did no I started out my search for a used Mazda 3 with Fahim Khan. It was not a pleasant experience as he was extremely pushy and talked non-stop and did not come across as trustworthy or sincere. I made it clear what vehicles I was interested in and he promised not to call, only text or email if they got anything in. When he called me at work and didn't even have the specific car I was interested in, it was the last straw. When I went back in to the dealership, it was Fahim that came out to help us. He then proceeded to argue with me when I told him why I wanted to work with another sales guy. The next sales associate to help me was, Ian Murdick and it was a great experience. Ian was friendly and wasn't pushy. He also listened to me and appeared quite knowledgeable. Ian got my business and I definitely recommend him. Fernando Cruzado was an additional bad mark on the dealership. He started in on the sales pitch to add additional warranty/protection packages, etc. I told him that I was familiar with them and was not interested in any. He proceeded to tell me that he had to explain them as part of his job. After he explained each one, I told him again that I wasn't interested. He then proceeded to waste even more of my time by splitting them out individually, ringing up the numbers in different ways and trying to push them on me. I also informed Fernando from the get go that I was pre-approved with Meritrust Credit Union, which they work closely with. He then ran an additional credit check which shouldn't have been necessary. As a result of these actions, it took way too long to complete the process. As far as buying a certified used Mazda from the Mazda dealership, I was surprised and concerned that they didn't reset the Infotainment/NAV system to remove the previous owner's personal information. For instance, I can see the previous owners' home address, their friend's house and other places they had in favorites and the names of all phones that were paired. I also expected the Infotainment (not NAV maps) to be updated to the latest release since the loaded release has known bugs. It doesn't do much to instill confidence in the quality and completeness of their work. More

Wonderful Customer Service! I came into the dealership and instantly felt more comfortable at Davis Moore Mazda than I had at the other dealerships I had been to in the past. Tan I came into the dealership and instantly felt more comfortable at Davis Moore Mazda than I had at the other dealerships I had been to in the past. Tanner and Moner both had excellent customer service and talked me through each step of my first car buying experience. I would recommend Davis Moore Mazda to anyone and everyone! More

Customer service My mother visited the dealership and had a good experience. She found a car elsewhere but Mazda was very helpful. I would recommend Davis Moore as t My mother visited the dealership and had a good experience. She found a car elsewhere but Mazda was very helpful. I would recommend Davis Moore as they were fair and professional More

Awesome Sales Team I had been looking for a new vehicle and had it narrowed down to two different vehicles. Tanner Nicholson listened to what I had to say and recommende I had been looking for a new vehicle and had it narrowed down to two different vehicles. Tanner Nicholson listened to what I had to say and recommended I take them for test drives. He made the decision easy for me and gave me an offer I couldn't refuse on my trade in. He went over all the options available and found me exactly what I wanted. Once I made my purchase, showed me all the ins and outs of my new systems/navigation. He was extremely helpful and I definitely recommend him. Everyone at the dealership was friendly and Jackson Valentine was of great assistance when Tanner was off. They were both very helpful and made the transition easy. Thank you Tanner! Thank you Jackson! More

The way it should be. Let me start by saying thanks again to Ian and the whole crew. This dealership has it figured out. From the greet to street our experience was perfect Let me start by saying thanks again to Ian and the whole crew. This dealership has it figured out. From the greet to street our experience was perfect. Came in with one vehicle to trade. (Way upside down) Drove off with 2 with payments right at what we were paying for one. If you are even considering a new or replacement vehicle this is the only place you need to look. Ask for Ian when you get there!! Justin. More

Excellent Salesman My son and I went to this dealership to look at a Mazda 6, which happened to be out on a test drive at the time. As we were walking around the lot, we My son and I went to this dealership to look at a Mazda 6, which happened to be out on a test drive at the time. As we were walking around the lot, we found a 2015 Ford Fusion Titanium. Benjamin Raehpour was very helpful and very friendly. He made suggestions but was never pushy, and I really appreciated that. I wish all car salesman were as pleasant to deal with as Ben was. More

Jacob helped me get into a 2013 Nissan altima! My saturn broke down so I needed a new car. Jacob took me to several different dealerships before we found the right car for me. He was very helpful a My saturn broke down so I needed a new car. Jacob took me to several different dealerships before we found the right car for me. He was very helpful and friendly. I never got the vibe that I was being scammed or pushed into something I didn't want. Thank you Jacob! I will be recommending him and the dealership to my friends and family. More

Excellent experience First time buyer from Davis Moore. Fahim did a great job. We never felt pressed into buying anything. Fahim took his time to gather the information First time buyer from Davis Moore. Fahim did a great job. We never felt pressed into buying anything. Fahim took his time to gather the information he needed to help us determine which vehicle we wanted. Once he realized he did not have what we wanted on his lot he took us to another lot to help us drill down to the car we chose. Sales people from other dealerships could learn a lesson from Fahim. Great experience will come back again. More