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Davis Chrysler Dodge Jeep Ram

Yulee, FL

4.7
412 Reviews
Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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464037 E State Rd 200

Yulee, FL

32097

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Showing 412 reviews

December 06, 2019

Rick Davis Chrysler Dodge made upgrading my Charger to a newer model a perfect buying experience. From the cheerful sales team to the very knowledgeable finance staff this dealership made what could be a More

by Joe
Recommend Dealer
Yes
Employees Worked With
Rick Fergusson
Dec 07, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Congratulations! We hope you enjoy your upgrade, Joe. Thank you so much for taking the time to share your pleasant experience. We appreciate your kind comments and we look forward to working with you again in the future for any automotive needs.

November 24, 2019

Krystal and Billy were awesome. They were very helpful and explained everything to me. I will definitely return again to get my car serviced there. More

by bonniemacmullen
Recommend Dealer
Yes
Employees Worked With
Billy Skipper, Kystle Gusman
Nov 24, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be sure to thank Krystal and Billy for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

November 07, 2019

Best service and best Employes. Personal yet professional. Me Cramer worked exceptionally hard to help me select the best vehicle for me. He closed the deal quickly and professionally. Thanks More

by Dr. Jerry
Recommend Dealer
Yes
Employees Worked With
Ryan Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kystle Gusman
Nov 08, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience, Dr. Jerry. Your business is greatly appreciated.

October 28, 2019

Great car buying experience! We called spoke with Seth on 2018 Wrangler, told him we were on the way he had the vehicle pulled up to the front waiting on us. Excellent service, wi More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Herrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Jess, thank you for the positive feedback! We are happy to know that you had a great car buying experience with us and with the help of Seth who provided you with excellent service. We value your business and we look forward to your next visit!

October 20, 2019

Certified Used We purchased what we were told was a certified used Chrysler Pacifica. It is listed on our sales order as certified used. I contend that the vehicle More

by John L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Herrington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmet Spratto
Oct 21, 2019 -

Davis Chrysler Dodge Jeep Ram responded

John, I extend my regrets to see you felt your Chrysler Pacifica did not meet your expectations. I would appreciate the opportunity to connect and address any concerns regarding our inspection and certification. Please reach out to me with your preferred contact details to discuss further. Best, Angelo Fanelli General Manager afanelli@davisauto.com

Oct 21, 2019 -

John L. responded

My email is lutzowj@yahoo.com and my cell is 850-879-6404. My work desk phone is 850-245-5572. I am difficult at best to reach by phone due to the nature of my job, user support. Please leave messages or emails. I look forward to resolving this issue. We know everyone makes mistakes. Now let's work together to resolve the issues. I did forget to mention that we did not receive the 3 month subscription to satellite radio, but we wouldn't use it anyway. Thank you for the quick response.

Oct 24, 2019 -

John L. responded

It doesn't matter when the vehicle was inspected. What matters is the condition of the vehicle you represented as a 2018 "Certified Used" Chrysler Pacifica. When the vehicle was presented to us for the test drive, as you have already attested to, was not clean and it pulled to the right when going down the road. I agree that these were taken care of immediately. However, I still contend that the vehicle was in no way shape or form of "Certified Used" as it would NOT pass the stated detailed 175 point inspection on the day of the test drive and delivery to us, the customer. As previously stated... 1. Tread depth was 2/32nds per my tire depth gauge. Certified Used states that at least 4/32nds tread depth is required for the vehicle to be listed as Certified Used. 2. Compass is 180 degrees off. When facing west, the electronic compass says you are going east. 3. No satellite radio contract was delivered with the vehicle. Again, as stated in the Certified Used brochure, a 2 month satellite radio subscription is included. 4. The latch on the second row seat on the driver's side was broken and will not retract thus not allow the seat to be stowed. Certified Used states that the vehicle is in 100% operational condition. 5. There are 3 open recalls on this vehicle. How can it pass the 175 point inspection with open factory recalls? If the vehicle was inspected, why weren't these issues found and corrected prior to the vehicle being on the lot for sale as "Certified Used"? Bottom line, if you and your dealership stand behind the vehicle as Certified Used, you are no better than any other dealership pursuing the almighty dollar and NOT concerned with customer satisfaction. To present and represent this vehicle as "Certified Used" is downright FRAUD!

October 03, 2019

From the start, the best dealership we have worked with during the process of purchasing a new car. Very professional and accommodating at all levels. They made arrangements for our previous car to be sh More

by Susan O’Donnell
Recommend Dealer
Yes
Employees Worked With
James Herrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Fergusson
Oct 03, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Susan- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are glad to hear Ryan, Rick, and James all went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new ride! We look forward to taking care of all of your auto needs in the future.

September 19, 2019

Urgent repairs during cross state trip. During a trip from South Carolina to Florida, we began having issues with a recently purchased 2015 Chrysler Town and Country. It was late in the day More

by Jkfeagle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are happy to know that you came to visit us and that we were able to help you with your 2015 Chrysler Town and Country. It is great that Ryan provided you with great customer service and was able to get you and your family back on the road quickly. We value your business and if you are ever in the area again please stop by and visit us!

September 06, 2019

Great experience Easy experience . Our salesman was very professional and very thorough. We were just discussing what a fantastic car buying experience this was. We ar More

by New jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Congratulations on your new Jeep. Thank you for letting us know that you had a great experience. We hope that you will visit again soon.

September 06, 2019

Amazing! Working with Ryan, Rick, and James was an absolute pleasure. Love my new vehicle! Hope to buy from them again. My family will return again! More

by Shelbydawn713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Herrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Fergusson
Sep 07, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Shelby, Thank you for sharing your experience with Ryan, Rick, and James! We appreciate it and invite you back anytime.

September 04, 2019

Special Order Charger Absolutely can’t say enough good things about the whole experience. Very attentive, informative and always kept me in the loop during the factory buil More

by Hightide610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Herrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy White
Sep 05, 2019 -

Davis Chrysler Dodge Jeep Ram responded

Hi- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write an outstanding review. We're thrilled to hear Vince, James, Seth, and Tammy all went above and beyond to assist you with a high level of customer service throughout the process. We appreciate your feedback, and We look forward to taking care of any of your auto needs in the future. Thank you, again.

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