Back

Davidson Ford

Watertown, NY

4.4
55 Reviews

18621 US Route 11

Watertown, NY

13601

Directions

By Type

55 Reviews of Davidson Ford

September 04, 2023

Very knowledgeable , informative , respect for customers time , efficient, fair price , easy drop off and picked up , awesome experience from start to finish. 10% recommend !!!! More

by darrenfreemanfuccillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray, Mike , Josh, Matt , Review Responder
Sep 09, 2023 -

Davidson Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

April 23, 2023

Working with Davidson Ford was okay for making a sale BUT communication since the sale has not been good, calls do not get returned after leaving several messages. Not pleased with the "after sale" responsib More

by jmlehman_76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hosmer, Nick
Apr 28, 2023 -

Davidson Ford responded

Hello. We're very sorry to hear there has been a lack of communication coming from your sales consultant. We have passed along your review to our management team to ensure you are being responded to. If you have any further concerns, please reach out to our customer experience manager, Alekzandra at 315-836-4344.

February 24, 2023

Purchased a new Edge and had great dealings with Frank in sales. He was patient as we jumped from different vehicles to find the right one. Finally settled with the Edge (my wife) and we found the right vehi More

by CSM7USA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank, Review Responder
Feb 28, 2023 -

Davidson Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

June 28, 2022

Very fast efficient and friendly transaction. So happy with the truck and the staff at Davidson… I’ll be back for the next one More

by Lightning
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Adams, Matt Lee, Mark Appleby
Jun 30, 2022 -

Davidson Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 22, 2022

We absolutely love this dealership! We are returning customers that are always very satisfied. This is our 3rd vehicle purchased from them, our go-to salesman is always Frank Donato, he More

by Queenie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Donato
Apr 24, 2022 -

Davidson Ford responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 05, 2022

I was recommended to Davidson ford by a Water town resident, I couldn't be more pleased with a dealership! I first dealt with internet sales and the deal was 100% no hidden fees or surprises when I ar More

by bobbylarotonda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Brett, Ray , Review Responder
Apr 07, 2022 -

Davidson Ford responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!

February 19, 2022

Road tested a number of trucks and dealer work well with me about which truck I really wanted and did not try to pressure me into a different one that I could not afford or that was a waste of time More

by kanowlt42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Review Responder
Feb 21, 2022 -

Davidson Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

February 12, 2022

Totally satisfied from meeting with our salesman Nick and the finance department, Josh. Nick was very personable and knowledgeable with any questions about the vehicle and test ride to the application. Jos More

by nthompson9366
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Review Responder
Feb 14, 2022 -

Davidson Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2021

Absolute professional approach to selling vehicles. Easy process and was able to adapt to any challenge. I have purchased over 12 vehicles and Davidson Ford in Watertown, NY is by far the best experience I More

by sgm8207
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Appleby, Review Responder
Dec 05, 2021 -

Davidson Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Davidson Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 15, 2021

Beware of Davidson Ford. This is a fraudulent dealership run by scammers. I absolutely regret buying my vehicle and service options from Davidson Ford. More

by Ruleyronald2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales service managers, Review Responder
Nov 19, 2021 -

Davidson Ford responded

Hello Ronald. We're very sorry you feel this way after we expedited your service appointment and diagnosed what was wrong with your brakes. We're sorry you did not give us the opportunity to fix the issue, but were more than happy to still help. Please reach out to us anytime! Thank you.

Nov 19, 2021 -

Ruleyronald2 responded

You charged me a diagnostic fee to look at my brakes and didnt give me my state inspection. You perfomed brake work under the same circumstances last year under warranty and didnt charge diagnostics or parts or labor. You didnt expedite a service appointment and after you called me on a friday moments before you closed your shop to say my car was done without telling me what you did or what you found out my car had to sit there for a whole week because nobody can communicate between departments to settle a bill so i could get the car over the weekend. I dropped the car off on my appt day and you sat on it until you were about to close for the weekend. This was the worst car buying experience. BEWARE OF DAVIDSON FORD. they dont care

...
5