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Davidson Chevrolet Buick GMC

Watertown, NY

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rated
8 Reviews

18579 US Route 11

Watertown, NY

13601

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8 Reviews of Davidson Chevrolet Buick GMC

May 15, 2024

Scheduled a time to have the transmission serviced in my 2020 GMC Denali and expected to have the fluid changed and internal filter replaced. Instead, they only changed the fluid and did NOT replace the tr More

by Johngalt1060
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Scott, would not provide his last name.
May 16, 2024 -

Davidson Chevrolet Buick GMC responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (315) 782-8300 when you have a chance. Thank you, and we look forward to hearing from you.

April 24, 2024

I mulled over a star rating because the Sales staff is Amazing, however there service department is horrible, they don't follow procedures put out by GM, sadly because they are independently owned GM cann More

by m_smith18629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Review Responder
Apr 27, 2024 -

Davidson Chevrolet Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (315) 782-8300 when you have a chance. Thank you, and we look forward to hearing from you.

August 18, 2023

DO NOT buy extended warranty through Davidson Group, ……. go elsewhere Paid $2,100, for platinum (the best) coverage and was told no co-pay 1st time I made a service appointment they Treated me terribly More

by nsymonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Review Responder
Aug 22, 2023 -

Davidson Chevrolet Buick GMC responded

Hello. It appears there is some misunderstanding about how your warranty works. In order to submit any information as to what is wrong with your vehicle to the warranty company, a diagnostic must be performed to determine the cause of failure. Once the cause of failure is determined, we then contact the extended warranty for approval. If approval is given for that repair, the customer is only responsible for the deductible, if applicable, for that repair. If an item is determined by the extended warranty to not be covered, the customer would be responsible for the diagnosis fee as well as any further costs of repair. We always are upfront and quote a diagnostic just in case your parts are not covered under warranty. You were not responsible for any fees at the time of your visit. Our general manager left you a voicemail in hopes to speak to you. If you have any further questions, please contact our customer experience manager Alekzandra at 315-836-4344.

January 12, 2023

The best sales man is definitely Edward Gallant. This place was awesome! I never felt so comfortable at a dealer ship as this one! Did everything and more for us!! Thank you For such wonderful s More

by Pward1346
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Review Responder
Jan 12, 2023 -

Pward1346 responded

I highly recommend using them for your net purchase!

December 29, 2020

I have been buying my cars from Davidson’s for many years. Mary Fults has been my go to sales person the whole time. She is a special person and I consider her a friend. Love the new lease. Stephen Em More

by emmerise15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Fults, Review Responder
Jan 04, 2021 -

Davidson Chevrolet Buick GMC responded

Good afternoon. Our entire team works hard, especially Mary to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Davidson GM and we hope to see you again.

November 24, 2020

Great place to purchase a vehicle and get it serviced after the sale. when I go there in search of a new vehicle I don't feel like the sales people are pushing just anything on me just to sell something. More

by dpetrus41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Switzer
Nov 25, 2020 -

Davidson Chevrolet Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Davidson Automotive Group. We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2020

I was glad that Davidson was able to work on my car during this Covid 19 outbreak. The counter people that helped me, Erika and Sandy, were very pleasant and professional. More

by davidsprague55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika, Sandy, both very helpful.
Nov 25, 2020 -

Davidson Chevrolet Buick GMC responded

Thank you for the great review for our service team! During this uncertain times, we're striving to provide the best service to all. We look forward to your next visit!

September 17, 2010

I am reporting review (165201735) 2004 Chevrolet Aveo 5 door Hatchback because I have had problems with it. My car recently blew put the plastic thermostat that GM put in the car and never re-called for a More

by N Rushing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen