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David Wilson's Toyota of Las Vegas - Service Center

Las Vegas, NV

4.1
460 Reviews

460 Reviews of David Wilson's Toyota of Las Vegas - Service Center

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July 08, 2023

It was very busy when I pulled in. I was informed it would be a couple of hours and if I wanted a ride somewhere, I chose to hang out there. When my car was done Ed apologized for how More

by BREW91
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Agulair, Fermin
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for sharing your experience, and thank you for your patience. Customer satisfaction is so important to us and we're proud of our team for delivering a great visit. We look forward to providing you with 5-star service again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 08, 2023

One of the most popular dealer on the Las Vegas, that’s why it’s my favorite place regarding to buy a service car, More

by JAMESCASTILLO0423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aguilar
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your excellent rating, James. We're so proud of our team for always delivering quality service. Until next time! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 08, 2023

Increíblemente le doy 1 estrella porque no se puede dar menos. No recomiendo los servicios con Ethan Álvarez. Muy mal servicio y comunicación:( :< More

by CLAUDIAMARTIN1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Weaver
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Claudia, Es muy importante que brindemos un servicio y una comunicación de calidad y es desalentador que eso no sea lo que ha recibido. Cuando tenga un momento, me gustaría obtener más información sobre su experiencia y dónde nos quedamos cortos. Por favor contactame a tu conveniencia. Espero oír de usted. Saludos, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 07, 2023

Quick and super friendly! I had a bad experience at a different Toyota dealership in the area and my advisor Mike made me laugh and feel so at ease with my service. I will com More

by moserdanae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

David Wilson's Toyota of Las Vegas responded

It's our pleasure to deliver excellent service, moserdanae! Thank you for your stellar rating! We look forward to working together again soon. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 07, 2023

I had a VERY good experience at this dealership and have recommended them to others. Despite living about 15 miles away, with a different dealership much closer, it’s worth the drive. More

by PEPPERSADIE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Solorzano, Justin in the body shop
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you for your stars and recommendations! It's wonderful to hear our team is working hard and our customers are leaving happy. We look forward to working together again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 06, 2023

They always take exceptional care of my car. Very pleased with professionalism and customer service excellence. More

by JENINEHANCOCK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

David Wilson's Toyota of Las Vegas responded

Thank you, Jenine! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 06, 2023

Darlene is a wonderful person and got my vehicle in and out quickly. Service as always been done on or before time promised. More

by DAVID.M.RYAN1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Morelock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

David Wilson's Toyota of Las Vegas responded

We're thrilled to hear Darlene ensured you got in and back on the road ASAP, David! Thank you for your stars! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com

July 06, 2023

Always have to wait at least 3-5 hours, regardless what my scheduled service is. No coupons for anything. Service technicians aren't checking everything under the hood anymore to let me know if there's any More

by FLASVEGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rossey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

David Wilson's Toyota of Las Vegas responded

We are very discouraged to see that as of late, you are dissatisfied with the quality of service that you are receiving here. When you have an opportunity, I would like to speak with you and learn more about where we've been falling short, so we can get back to providing you with the 5-star service you deserve. Please contact me at your convenience. I hope to hear from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 03, 2023

Service department was rude when a ask for discount that show the web site dealer More

by ABELACA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 03, 2023 -

David Wilson's Toyota of Las Vegas responded

We are disappointed to see you weren't treated properly when you mentioned this service discount. I'd like to learn more about when you were here and who you spoke with. Please contact me at your convenience. I look forward to hearing from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

July 02, 2023

Was told i was not in the system and then that i had no appointment. Waited 4 hours before i was told what was wrong with my car. Had to leave my car overnight. Next day asked if my car was ready and no on More

by BEMPALME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

David Wilson's Toyota of Las Vegas responded

We appreciate your patience and your feedback. We always want to be as accommodating as possible and we're disappointed that this was not the case. I would like to learn more about your recent experience so I can address this properly with our team. Please contact me at your convenience. I hope to hear from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com

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