David Wilson's Toyota of Las Vegas - Service Center

If I could give zero stars I would. I have never been treated so poorly by a business in my life. I had my appointment on Tuesday October 1st at 9AM. When I arrived I told Nathalie the I have never been treated so poorly by a business in my life. I had my appointment on Tuesday October 1st at 9AM. When I arrived I told Nathalie the three issues I was having with my car, which was that: I needed my oil changed (the reason for the appointment), that I had a lot of warning lights on but that nothing looked or sounded wrong with my car under the hood, other than my third issue which was that the windshield wiper fluid was not coming out. The windshield wiper fluid not coming out was caused by its hose cracking and falling apart from the heat this summer. The disconnected line was and still is immediately visible the moment you open the hood. Nathalie proceeded to speak very quickly despite there being no line behind me, and so was very hard to understand. When I asked her to repeat herself at points, I had eyes rolled at me and she spoke even faster, as though to repeat herself was a huge inconvenience. Because of this, I missed the fact that diagnosing the warning lights issue and the windshield wiper fluid issue would be two different diagnosing charges, $200 each. Which is frankly ridiculous given the windshield wiper issue that I described above could have been figured out by a child. The hose is disconnected, obviously fluid can not pass through it. In the midst of this, Nathalie also mentioned there was a recall on my cars battery, and she asked if I would like to replace that for free on the same day. I said yes. In the end, I signed to these charges under what I now feel was duress, as I felt pressured by Nathalie to agree and get out of her way. Then, I waited for an hour for the courtesy vehicle to arrive. Once at my location, another two hours went by before I got the call back from Nathalie that the diagnosis was complete and that a sensor was bad in my back tire, which was causing all the warning lights. The dealership did not have the sensor available to replace it, and I was flying out that evening so I was unable to keep my car there and wait for it to arrive. This happens, I'm not upset about this. Next on the call, I was asked about replacing the Transmission and Brake fluid in my car, but I had just replaced these myself a few days prior. This leaves me to assume the mechanic was basing this assessment off the fact I had no recent history at a Toyota dealership, rather than actually looking at the vehicle itself. I wonder what my $400 diagnostic was for? I declined this repair. Then, I was asked if I wanted to pay another $200 to replace the rubber hose. Which is such an insane price to charge that I have to only assume that it was a bad joke on her part, or I was singled out as an idiot woman who doesn't know enough about cars, and so I would accept such an egregious charge. I am assuming the former in order to keep my temper. For reference, I had that same hose replaced in the summer of 2023 (again after it disintegrated in the summer due to the heat) at a different mechanic for $15. I declined to have my hose replaced. This left the oil change and car battery recall. I agreed to these repairs, and then waited for the call to come back. Which when I received it, I called an Uber to pick myself up, as I was not going to wait another hour for the oxymoronically named courtesy vehicle to arrive. As I wrote above, I had a flight to catch that evening so I paid, hopped in my car, then drove to park my car and catch my flight. I did not have the slow startup to the computer system in the car that is usual after the battery is disconnected, so I peeked under the hood before leaving for the airport and saw the old battery was still there. So, I paid $509.63 for what I hope was at least an oil change, but I guess I don't have any proof that this occurred either.... Oh, and $16.94 for my Uber. I reached out to the dealership for a partial refund which they agreed to, but then never sent. DO NOT GO HERE. More

“I just wanted to take a moment to recognize Cedric in sales for his exceptional service. From start to finish, he was incredibly thorough throughout the entire process. We walked in without any expectati sales for his exceptional service. From start to finish, he was incredibly thorough throughout the entire process. We walked in without any expectations of getting a new car, yet somehow we left with one! His ability to understand our financial situation and find an affordable quote for us was truly remarkable. Cedric, thank you for everything—you’ve made this experience unforgettable, and we will be forever grateful!”<33 More

"OJO" TUVE UNA MALA EXPERIENCIA CON ESTE DEALER COMPRÉ UN AUTO HACE SOLO UNOS MESES Y LE COMENCÉ A SENTIR UN RUIDO EN UNA DE LAS PUERTAS LO QUE ME LLEVÓ DE VUELTA HASTA EL DEALER PARA VER LO QUE PASABA EST AUTO HACE SOLO UNOS MESES Y LE COMENCÉ A SENTIR UN RUIDO EN UNA DE LAS PUERTAS LO QUE ME LLEVÓ DE VUELTA HASTA EL DEALER PARA VER LO QUE PASABA ESTUVE A LA ESPERA DE LA REVISION DEL AUTO ALLI APROXIMADAMENTE UNAS 4 HORAS CUANDO AL FIN DALE EL COMPAÑERO QUE ME RECIBIÓ Y ME EXPLICA QUE EL PANEL DE LA PUERTA TIENE ALGO PARTIDO POR DENTRO Y NO LO CUBRE LA GARANTIA QUE TENIA QUE PAGAR 1200 POR UN PANEL NUEVO Y 200 POR LA MANO DE OBRA UN TOTAL DE 1400 DOLARES POR LA REPARACION DE UN AUTO CON TRES MESES DE SACADO DEL DEALER Y SIN CUBRIR POR LA GARANTIA YO CON MI DECEPCUON ME FUI DE ALLI NO DISPUESTO A PAGAR ESA CANTIDAD DE DINERO E INCONFORME ME PUSE A INDAGAR SOBRE EL RUIDO Y RESULTA QUE EL RUIDO LO HACINA UNA PEQUEÑA PIEZA DE PLÁSTICO QUE ESTÁ DEBAJO DE LA MANECILLA PARA ABRIR LA PUERTA QUE CUBRE UN TORNILLO QUE ESTA AHÍ ESTA PEQUEÑA PIEZA QUE NO AJUSTA BIEN ERA LA CAUSANTE DE ESTE RUIDO Y ME IBA A COSTAR 1400 DOLARES QUE HICIERON CON MI AUTO 4 HORAS AHI DENTRO EN EL DEALER COMO ES POSIBLE QUE ME HIBIESEN QUERIDO COBRAR ESA CANTIDAD DE DINERO SIN TENER LA PUERTA NADA DE LO QUE DECÍAN QUE HONESTIDAD DE LAS PERSONAS EN ESTE DEALER REALMENTE SE PUEDE CONFIAR EN DEJAR UN AUTO AHÍ EN LAS MANOS DE ESTAS PERSONAS AHORA TENGO MIEDO HASTA DE LLEVAR EL CARRO A HACERKE HASTA LOS CAMBIOS DE ACEITE LE HARAN LOS CAMBIOS DE ACEITE? More

Someone filled in and picked up an appointment that didn't seem expected (despite having the confirmation email and text). Staff picked it up quickly but I didn't get names or full explanation of what didn't seem expected (despite having the confirmation email and text). Staff picked it up quickly but I didn't get names or full explanation of what was going on More

Always the best. No regrets Best services, very clear with everything i need and require for that same day or next time service No regrets Best services, very clear with everything i need and require for that same day or next time service More

Fast service no problems, I was out within 45 mins for an oil change The amenities while waiting are a nice touch oil change The amenities while waiting are a nice touch More

Everyone was polite and welcoming. Had a great time there. I enjoyed the cafe and the showroom while my vehicle was being serviced. Had a great time there. I enjoyed the cafe and the showroom while my vehicle was being serviced. More

They did a good job. EJ was very helpful and kept me informed along the way. EJ was very helpful and kept me informed along the way. More

My wife took the car in for service and it was done well and in the time frame promised. and in the time frame promised. More