David McDavid Honda Of Irving

I just purchased a 2013 Honda Civic from David McDavid Honda of Irving on Saturday. I was searching for a new vehicle with a trade in after a recent accident. After visiting and completing numerous appli Honda of Irving on Saturday. I was searching for a new vehicle with a trade in after a recent accident. After visiting and completing numerous applications from multiple car dealerships I received a phone call and e-mail from Scott Veliz. He was the only person from any of the dealerships to reach out to me! That alone made me want to get another Honda just for customer service. Scott assisted me from start to finish with a warm smile and great personable laid back attitude (we know most sales personalities can be overwhelming & pushy). He made the entire process seamless from the test drive, negotiating pricing, valuing my trade in and my endless questions/requests. Also, Duc Le was a delight with the Financing. This was by far the fastest, most informative end to a car sale I have ever experienced. Scott, thank you for your customer relationship skills, communication, follow up and attention to detail. I believe I will always be a Honda car owner but I will refer everyone to David McDavid of Irving and to Scott specifically! More

Mike and Mayur were amazing. Mike is very friendly, responsive and funny. Mayur is sincere, honest, and knowledgeable. We got a great deal on our new Honda and loved our buying experience. We are def responsive and funny. Mayur is sincere, honest, and knowledgeable. We got a great deal on our new Honda and loved our buying experience. We are definitely going back to David McDavid Honda for our next new vehicle purchase. More

We requested a quote online for a Honda Fit, and Scott Veliz called us quickly with some information about a discounted 2013 Fit that they had. We visited the dealership and Scott was very friendly. Unlik Veliz called us quickly with some information about a discounted 2013 Fit that they had. We visited the dealership and Scott was very friendly. Unlike some sales reps, he wasn't very pushy, which we really liked. He let us test-drive the car to our house so we could see if it fits a semi-grand harp. It doesn't (at least not if the harp is flat-loaded), but we liked the car so much we came back two days later with the intent to buy. The price negotiation went smoothly (as far as those negotiations go), and we drove the Fit home that night. The entire process was slower than it should have been, especially considering that the dealership wasn't busy at all while we were there, but overall we experienced great customer service. During the financing discussion, we swapped co-signers in order to lower our interest rate, which caused them to be a little disorganized afterwards. They had to call me the next day to get the new co-signer's drivers license information and insurance information, along with a copy of my diploma so we would qualify for the $500 college graduate rebate. The main issue was with internal communication - I got calls/emails from Scott, Zane Walker, and Sonia Heredia, who sometimes requested something I had already given another person. However, all three were easy to work with and wasn't really a big deal - I would prefer that experience over them missing information and getting a fine for it later. Scott, Zane, and Sonia were all very professional. Overall, I would recommend this dealership. They might be a little slower than other dealerships, but their pricing is good and customer service is great. More

Let me just say that my family have been getting vehicles here at this exact location since 1996 and recently when my lease ended I wanted to get another new car to lease (my mom was going to get it for hers here at this exact location since 1996 and recently when my lease ended I wanted to get another new car to lease (my mom was going to get it for herself) so I dropped off my vehicle as I met mother at the dealership I met the salesman Albert Garcia who I spoke with and explained that I have worked for two different dealerships before and as I left my mom was going to finish getting the new lease and trade in my old one. After I leave Albert tries to tell my mom that the dealership cannot take my trade in because my car is worth only $8,500 and that means I have negative equity (which is false because when you lease a vehicle the dealership accepts responsibility for negative equity even if your car has a lot of damage they already account for that). So first off he was lying to my mom, big surprise right? To top it off he overly pressured my mom to get the lease and said they can't take my car for a trade in so basically for people who have not worked in a dealership this is what they did: get a lease from my mom and have me turn in my car that I would have to pay over a thousand dollars for out of pocket when it should have been trading in my vehicle to lease another for no money out of our pocket other than the first month pay. FINALLY I find this out the next day from my mom and told her that was not a good deal that she got and that they completely lied to her so she decides to call the dealership and ask "if I'm about to turn in my lease can I lease a new car or will I have to pay for the minor damage on my car?" To which a female responded "you can trade in your lease and don't worry about the damage we already account for that on leases." My mom next asked "on my contract it says residual is 11,000$ What does that mean" the lady said it means that is how much you vehicle is worth today. So if my residual is $11,000 why did the tell my mom it's worth $8,500? They have same contract as my mom so they knew how much the car was worth. All they wanted was for my mom to lease a new car and then have me pay money that is already covered in a lease. Moral of this story: even if you have been a loyal customer for almost 20years they will continue to not care about customer and try to pretend as though they do. The dealership also refers to their "valued" customers as "buyers are liars" so think twice before you want to spend thousands of your hard earned money at this pathetic excuse for a dealership. I will never consider coming back to this dealership and I will make it an effort to continuously tell people how bad of an experience this place will give you. More

Scott Veliz is a wonderful salesman! My family and I bought two Honda EX from him and we are highly satisfied! He and his manager stayed more then an hour after closing time to help us out with what we bought two Honda EX from him and we are highly satisfied! He and his manager stayed more then an hour after closing time to help us out with what we needed. Awesome customer service! We will definitely be recommending this dealership to our family and friends! Good job Scott! More

This was our 5th Honda to purchase from David McDavid. John Bartis provided exceptional customer service and made it our best experience! He had vehicles ready for us to test drive when we arrived, Negoti John Bartis provided exceptional customer service and made it our best experience! He had vehicles ready for us to test drive when we arrived, Negotiated the best deal according to our personal needs and in the end, Zane Walker was able to get us a better interest deal than we were originally offered. I love my 2014 Accord EX-L and I hope to purchase my next Honda through John and David McDavid!! More

The initial part of the purchase went very quickly and smoothly. Austin worked diligently with us to negotiate a price that was within our budget. The next step dragged out way longer than my husband and smoothly. Austin worked diligently with us to negotiate a price that was within our budget. The next step dragged out way longer than my husband and I thought it should have. We sat for close to two hours waiting to see the finance person even though there were only three customers ahead of us. Judging by how long it took once we were in the office, two hours seemed excessive. We discovered after leaving that no gas had been put in the vehicle as we had been told that it would. It had only a quarter tank. During the explanation of features in the vehicle I was purchasing there was no mention of the security system. My neighbors were treated to a late night wake up when it got set off when we got out of the car. Naturally neither of us knew how to shut it off as we've never had a similar system. Purely by accident my husband figured it out. Two days after the purchase the title to my trade in was found. It was missing at the time of purchase. I called the dealership to see if they wanted it brought in and was told that I would receive a call with the answer. There was no call and I was unable to reach the sales person at all the following day despite several attempts. All I got each time was a busy signal for close to an hour straight. More

We were extremely impressed with John's customer service. He was very friendly and helpful. We will be purchasing our next car from him & will refer our friends and family as well. service. He was very friendly and helpful. We will be purchasing our next car from him & will refer our friends and family as well. More

I had a wonderful experience on the purchase of my new 2013 Honda Civic LX, and CR-V. The service was extraordinary. John Hosler was really kind and made me feel welcome, and his service was GREAT!! I hi 2013 Honda Civic LX, and CR-V. The service was extraordinary. John Hosler was really kind and made me feel welcome, and his service was GREAT!! I highly recommend him and David McDavid. Thank you so much John H. More

I am in the process of purchasing a new Honda Accord Sport. I was treated like a king at McDavid Honda. The salesperson was much more informed of the Honda line of cars than any other salesperson I've s Sport. I was treated like a king at McDavid Honda. The salesperson was much more informed of the Honda line of cars than any other salesperson I've spoken to thus far. A top drawer salesperson who should be rated right up there with the best. Thanks for a wonderful experience. More