David McDavid Honda Of Irving

I spoke with Josh (Service Manager) on 02/22/2023 after coming back to the dealership after the scar stalled while driving on Interstate 635. Almost getting in an accident and trying to drive the car back coming back to the dealership after the scar stalled while driving on Interstate 635. Almost getting in an accident and trying to drive the car back to the dealership, the car began bucking once again and wouldn't go pass 40 miles an hour on an interstate where the speed limit reaches 70 MPH. I called and spoke to Mr. Rey, the service advisor an explained I was coming in. I arrived and told him I wanted to speak with the service manager immediately, he informed me to give him a minute. I stated to Josh that this was unacceptable and for me to be a loyal customer to where since I've been in Texas for over two years, my car has been serviced there and I have a complete record to show that. All maintenance has been completed and things that aren't, plans are made with Mr. Rey to complete them at a later time that works for my budget. After talking with him, I was told to wait in the waiting room while he looked a few things. After an hour, Mr Rey, comes and said that Josh had two options. To trade out of my car or pay $1495 to have the head gasket fixed instead of paying $2995.00 before taxes. After going back and speaking with Josh, I explained I shouldn't have to pay that because his guys messed up to where you guys have already had to come out of pocket $1500. If he messed up again, that is your problem not mine so I shouldn't have to pay that. He basically said that we already spent money and not putting more into it but I kept telling him, that it was an issue they caused. You took liability for it already when you paid for the first incident then you come back saying, "oh trade out it"? He stated that was all he could offer, so after I ask Mr Rey to bring my car around and explained to Mr. Rey (Because Josh was becoming disrespectful) that I can go ahead and just pay the $1495 on the 28th of March that when I'll have to money because I need a working car and I'm still paying a note and that afterwards they wouldn't see me anymore because this has been an ongoing situation for months. On 03/29/2023 I took the car up to David McDavid to have them finally fix the issue because this is when I would have the $1495 to fix it. Mr Rey put me in a rental, I signed paperwork and I was under the impression everything was done. I went home and continued to work. The next day at 03/30/2023, I got a call at 7:30 am (with a voicemail ) from Mr Rey saying I need to return the rental car or agree to pay the full price to fix my car. MY HEART SINKED because I went over the price before i left with the rental. He said that Josh (the service manager) stated the $1495 was for the day I was there and had to be done right then. I immediately went back to the dealership and just gave the rental back and got my car back. On Saturday 04/01/2023, I'm driving from the airport with family and the bottom of my car fall out (the entire engine cover), I immediately head back after calling and asking to speak with the director over Josh (the service manager), the secretary ended up putting Josh on the phone and I told him that I was pissed from the last incident with the rental and that I was going to deal with it professionally but then you give me my car back and didn't even have the nerve to make sure everything was placed back how it should be, almost causing another accident while I'm driving, he began to talk and I stated NO!! I told Mr. Rey also to book the appointment for the head gasket and this has been scheduled for a over a month AND i completed the paperwork for the rental AND went over the price to confirm for you to change the price, when you gave you word AND I HAVE IT HAND WRITTEN with nothing saying it was for that day to have me come back and deal with this mess over again. He apologized and said they if I came they would put the engine cover back on properly. At this point, I am fed up and this will not be the only thing I file against the dealership. More

We spent a while online finding a car and purchased it online, made down payment, got a receipt and set a time to pick up the car. We also were given the VIN. Then they sold it to another person. Entire s online, made down payment, got a receipt and set a time to pick up the car. We also were given the VIN. Then they sold it to another person. Entire staff was rude and wouldnt call us back because the demand for this car is high. customer service and dignity is non-existant at this deslership. I would stay away and pay more just to get better service and respect. At the time of this review, they still have the $5500 dollars we put down on the car. No apology, no lets make this right, no call back! You’re just a number at this dealership. More

We purchased 2023 Honda Civic Touring for my son less than 2 weeks ago. And we had a wonderful experience with salesperson Baha and his awesome manager Danny. We got an unbeatable deal and great customer than 2 weeks ago. And we had a wonderful experience with salesperson Baha and his awesome manager Danny. We got an unbeatable deal and great customer service. I highly recommend this dealer. Thank you. More

MY nephew bought a car on Sunday and drove well for the test drive. He picked it up on Tues and would not start Wednesday and still will not start. We have called and they have not yet answered him or retu test drive. He picked it up on Tues and would not start Wednesday and still will not start. We have called and they have not yet answered him or returned a phone call. What makes it worse is that he is in the Military, More

Beware of this stealership! I reached out to this dealership knowing exactly what car I wanted. I asked for out the door pricing and they sent it over. I filled out a credit ap I reached out to this dealership knowing exactly what car I wanted. I asked for out the door pricing and they sent it over. I filled out a credit app online and they told me the rate I got approved for and what my monthly payment would be. When I get to the finance office, the finance guy asked if I wanted any of the additional maintenance or service packages; I declined, so payment was still exactly what I expected it to be at 72 months. Three weeks later, I signed up for my online Honda Finance account and see that the Finance Manager extended the term to 84 months, added a $1,750 maintenance package, a $609 key replacement package and increased the sales price of the car by $1,053.79. I am completely disgusted. This man looked me in my eyes while I told him how my wife and daughter had passed away and I just need a car to get around town and don’t need any of the extra packages. More

Bad bad bad service dept. They don't greet their customers instead they have them walk in and pretending to be on the phones making people wait to make them look busy. I think They don't greet their customers instead they have them walk in and pretending to be on the phones making people wait to make them look busy. I think the GM should look closely into what is going on, if I dont have the oil change package I bought for the car, I would even give them the time. More

My husband and I went to David McDavid Honda of Irving to purchase a truck that was listed online. I’ve never worked at a dealership so I don’t know how things work. We got approved, signed paperwork and pai purchase a truck that was listed online. I’ve never worked at a dealership so I don’t know how things work. We got approved, signed paperwork and paid the down payment. They tell us the truck isn’t ready and needs to be serviced. Because I’m not aware how things work, we assumed that the truck was ready since it was listed. We understood that we wouldn’t get it immediately. My husband and I are having to share one vehicle and needed to know a time frame to accommodate things. After we left we waited to be called and given a time frame but never received a call. I called the dealership to speak with someone above the manager. The gentleman I spoke to was rude and said that if we wanted to back out from the deal that they wouldn’t lose anything because other people were interested in the truck. I told him that was rude that he was telling me that he didn’t care to have my business. He then asked if a loaner would help and I said yes. He told me he would call me the next day to let me know when we could pick up the loaner and to give a time frame of the truck but hasn’t called. I tried calling to speak with him and won’t pick up our calls. It’s very unprofessional how they’ve handled this situation especially spending so much money here. Due to David McDavid’s employees, they’ve lost business from us. But like the gentleman said they don’t care if they have our business. This type of treatment makes me want to take it to the media and let everyone know not to shop here. Oh and on top of that, another employee told us that the reason they couldn’t release the vehicle to us was because the truck couldn’t pass a state inspection and it would cost the dealership 20k for all the repairs. They were trying to find a way to sale us the vehicle without having to pay the 20k for the emissions system. More