Dave Dennis Chrysler Jeep Dodge Ram

Poor customer services I purchase a vehicle from Dave Dennis Dodge in beavercreek! I purchased my journey brand new in 2014 and I dropped it off for a recall yesterday and I purchase a vehicle from Dave Dennis Dodge in beavercreek! I purchased my journey brand new in 2014 and I dropped it off for a recall yesterday and while it was there I also scheduled to have it aligned because I just had new tires put on it on Saturday and with all wheel drive vehicle they wear tires out quickly! I picked it up last night and went one exit when the car was all over the road. It was shaking and pulling just awful. Well their power was out so I couldn't call so I drove back. I dealt with a gentleman named Shaun, and told him that the alignment doesn't feel right. He basically told me that they follow the manufactures guidelines and its not there fault and something else is wrong and if I want to leave it I could. I was very taken back by this and I said ok so can I take the same rental car that I had?He told me NO rental cars are for recalls and I no longer have a recall...and I said ok but the alignment you did is not right, this is not fault. He again proceed to talk around me and make me feel very ignorant as a woman. So, I asked how much is the rental because I live one hour from here and I have already spent 4 hours today driving back and forth. He said $35 dollars and I said ok so if I pay the $35 for the rental someone can they realign my car tomorrow. Shaun responded by telling me that first I will have to pay for a diagnostic test because something else is wrong not their alignment. And I said to him very calmly but about to cry...Sir, can you please just put it back to how it was before I got here. The car drove fine on the way here this morning and my son drives this car and it scared the xxxx out of me on the highway, I'm concerned for his safety. He told me that I would have to pay for that too! And again I calmly said sir I already paid for the alignment and He stated that this is not their fault they follow the guidelines . I honestly couldn't believe how he talked me and at one point I asked him if he was being serious...I left there crying and without any solution!!! So, if you want good respectable custom services after buying a new car DO NOT go to Beavercreek Dave Dennis Dodge!!! sorry for the long post but if I can save one person from making this mistake its worth it! More

Overcharging for repairs that I was told may or may not work, diagnostic tests were through the roof expensive, and was informed that if the "fix" did not work I would be charged an additional diagnostic t work, diagnostic tests were through the roof expensive, and was informed that if the "fix" did not work I would be charged an additional diagnostic test. Go here for a diagnosis max. Do not bring your vehicle here unless you have a ton of money to burn through. More

Service is excellent!! They worked with me on everything. I was well informed on the service work they were doing!! I'll be taking my truck back for routine service !! I was well informed on the service work they were doing!! I'll be taking my truck back for routine service !! More

We purchased a 2019 Jeep from them roughly a year ago. It has now been with then roughly three weeks for a transmission issue while they refuse to give any sort of courtesy car during the evaluation. They re has now been with then roughly three weeks for a transmission issue while they refuse to give any sort of courtesy car during the evaluation. They returned the vehicle to us after 2 weeks saying the issue was fixed, only for it to reappear over the weekend. This has crippled our family's routine while we wait for them to fix the issue. The jeep has ~8800 miles and has become a huge disappointment. I regret buying from this dealer, and having to deal with their service team is like pulling teeth. They only have corporate responses that amount to leaving the customer SOL. I can't stress enough that I wouldn't recommend this dealer to anyone nor will they ever receive business from us again. If there could be zero star reviews, this dealer and service team would be a prime candidate. More

Great Experience! I went to Dave Dennis looking for a Jeep. It was my first time buying a car. My dealer was wonderful, helpful and never made me feel pressured into bu I went to Dave Dennis looking for a Jeep. It was my first time buying a car. My dealer was wonderful, helpful and never made me feel pressured into buying something. He worked with me to make sure I was going to be happy with my purchase, and I still am! I had a great experience and would recommend Michael Gehring to anyone! More

Bad Credit Program is a Lie. As a veteran I take stuff like this serious. Cause they're always out to get you if your credit isnt up to par. Recently went into this dealership( Be As a veteran I take stuff like this serious. Cause they're always out to get you if your credit isnt up to par. Recently went into this dealership( Beavercreek, Colonel Glenn location) to utilize their " bad credit loan program." to attempt at getting a larger truck. I consulted with Steve whom was an outstanding salesman and good guy but their program stated for $500 down and at least $1200 of monthly income you will be 100 percent approved and financed for a certified pre owned vehicle ON the lot. its not Steve's fault at all, he did evwerything to help me. This was a motre intertnal xx thing im sure. Here is what happened. the dealership sent in my info, then came back to me with the most outrageous offer. A 1 vehicle offer which was nothing close to what I had requested. And then they went on to tell me OR you could put $4000 down for something else. LOL. THEY DO NOT HONOR THEIR ADVERTISEMENT NOR IS $500 DOWN ENOUGH FOR A MY VEHICLE TRADE IN THAT PROBABLY HAD LESS MILES THAN THE xxx THEY WANTED AND TRIED TO SELL ME. DIRTY BUSINESS DAVE DENNIS. GLAD IM SMARTER THAN THE CRAP THEY WERE DISHING. DO NOT BUY FROM THIER USED LOT. Then they asked me if I wanted to go to buy a new vehicle after the crazy, insane offer. Im not 19 with zero life experience. I drove away. Their bad credit program is bad news and false advertising. Way to take care of Veterans guys. Can only imagine who they snake on a daily basis. Will NEVER do business with these people again. More

Great sales person/dealership Went there browsing for a new car . The salesman we had whose name was Brett oysterday was a great person to buy a car from he wasn’t pushy, had knowl Went there browsing for a new car . The salesman we had whose name was Brett oysterday was a great person to buy a car from he wasn’t pushy, had knowledge about the cars . It was just a great experience!!! More

Not Satisfied with their service department. I couple of months ago my Jeep Wrangler was in for repair after an accident. After the body work, the vehicle needed an alignment. Dealer said the t I couple of months ago my Jeep Wrangler was in for repair after an accident. After the body work, the vehicle needed an alignment. Dealer said the tie rods could not be adjusted so they replaced them at my cost. (Insurance company word not cover the tie rods even though the frame had to be straightened). Had the vehicle for approx. 2 mo. & around 1500 miles, and now it has the dreaded Death Wobble. Independent shop believes one of the issues is the tie rods have too much play. Dealer disputes this and believes play in drag link may be the cause. Independent shop also list lower right ball joint as a contributing factor. (same side that took most of the damage). First, this independent shop is the only one that was able to diagnose and fix the Death Wobble issue I had a little over 2 years ago. Second, there was no hint of any front end issues before the accident, and after the repair the front end felt loose, and Death Wobble started shortly after. This is why I am currently believing the independent shop over the Dealer. I will systematically replace the components listed above starting with the ball joint and modify my review depending on what fixes the problem. I was satisfied with the body work, just not the mechanical work. More

They work for YOU The best car-buying experience I’ve ever had. This dealership goes above and beyond for their customers. The salesmen don’t work on commission so thei The best car-buying experience I’ve ever had. This dealership goes above and beyond for their customers. The salesmen don’t work on commission so their top priority is getting you the BEST vehicle for YOUR needs and budget, then will give you the absolute best price possible. My salesperson worked tirelessly for an entire week, including her days off, to locate the vehicle I wanted in the color I wanted with the features I wanted for the price I wanted. She kept me updated every step of the way and with every hurdle she found a solution. If you’re interested in a Chrysler, Jeep, or Dodge and you don’t go to Dave Dennis, you are truly doing yourself a disservice. More