i have a brand-new truck from Dave , ready for it very first oil change and they are trying to charge me 160 for a basic oil change. this is bull crap, 60 000-dollar truck and i have to go somewhere else for service...

I brought my 2023 Dodge Durango in twice within a month for a Uconnect issue. On the second visit, the dealership replaced both the main battery and the auxiliary battery, which is located in a sealed compartment under the passenger seat. When I got home, I checked their work and was shocked to find popcorn pieces and trash inside the sealed compartment where the battery had just been installed. They also removed my dash and now I am concerned with what might be left behind on the dash. I immediately called the dealership to express my concern and dissatisfaction. The service manager flat-out denied any responsibility, claiming they didn’t put it there and refused to do anything about it. I pointed out that they should have inspected the area before installing the new parts, but he brushed it off with excuses and still refused to make it right. This kind of customer service is completely unacceptable. If this is how they treat attention to detail and accountability, I won’t be returning—and I’d strongly caution others to think twice before trusting their vehicle here.

My truck steering started coming apart while towing on the highway! Truck was going straight and steering wheel was turning. I got under, the drag link was separating. I had a big wrench and removable lock tite, I tightened it, and it got me home. I learned there's a safety recall. I read the service bulletin. The first step is to check the tightness, so I called Cephus in Service and explained my drag link came loose driving, and needed replaced. I shared my concern that when they do the inspection it will check okay, but in fact it realized the safety concern already. His explanation that he couldn't guarantee the recall would cover the replacement raised concern. He said it might not be covered because, his words, I "JB Welded it or whatever". He also implied the safety incident was my fault by saying "well actually, that recall is over 5 years old Sir", in a condescending tone. I bought the truck less than a year ago. Imagine calling yourself a "service" department with that type of response. If there's an open recall, and it's a safety concern, why on earth would you lead the customer to suspect they'd be responsible to cover the replacement? Based on his attitude, I wasn't willing to allow him the opportunity to give me the run around, or trying to incorporate the ridiculous weld repair (that renders your truck not able to be aligned). So I just ordered the xxxx part and will replace myself. It's worth $200 to not have to deal with idiots....we live in a clown world today unfortunately, and the main circus tent is this dealership.

Took my 2017 Dodge Charger today (Feb. 28, 2025) in to get the trunk release button on trunk replaced. Had to purchase whole tail light assembly at $1700.00 a couple days in advance. Service was great. Dropped off at 11, got rental, picked up at 4. Everyone in service so nice and professional ! Always my go to service for my MOPARS!

I took my 2017 Jeep Compass, for transmission issues. Advised that codes indicated it was the transmission sensor. Was told I needed to tune up, I declined. I get a tune up, it was still doing the same thing and reading the same codes as before. Called was told it needed original Jeep parts. Took it to another Jeep dealer, OMG, the same thing I said before, and what the codes indicated. Transmission Sensor!!!. Sad,

Worst service ever. Mike was in charge of my car repair. Never called me back, had no idea what was going on, and a week later I took my ram back still in the same condition with a hearty service charge. Go anywhere else except here.