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Darrell Waltrip Buick GMC

Franklin, TN

4.9
1,189 Reviews

1440 Murfreesboro Rd

Franklin, TN

37067

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Showing 1,189 reviews

March 18, 2019

Bought A Car-Felt Like Family Lawrence, Tay, Receptionists, Service Technitions, - made us feel welcome and were helpful in finding the vehicle I needed. No pressure whatever!!!! More

by VickiB.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Martin, Martavius Wood, Dave Heller, Calvin Frey
Mar 20, 2019 -

Darrell Waltrip Buick GMC responded

Thank you so much Vicki! It was a pleasure doing business with you and we're looking forward to seeing you soon.

February 11, 2019

Pleased Very pleasant and friendly. Kirsten helped me on line. Then Bob took care of me at dealership. He listened and didn't attempt to steer me in his desir More

by Newtome321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Frey, Bob Lang
Feb 13, 2019 -

Darrell Waltrip Buick GMC responded

Thank you so much for your review. We are pleased that you enjoyed your visit and are looking forward to seeing you again.

January 21, 2019

Helpful but not overselling We visited several dealers where we felt they either didn’t care about what we wanted at all or they were willing to harvest a kidney to get a deal do More

by JoshS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A sales manager who’s name I can’t recall - the old “my manager needs to approve the deal” routine - very helpful and gave us a deal we are happy with , Calvin Frey, Bob Lang
Jan 22, 2019 -

Darrell Waltrip Buick GMC responded

Thank you so much for the feedback. Bob is a superstar. We have a different approach than most dealerships in the car buying experience. I am glad you enjoyed it and make sure to let us know if there is anything we can do for you in the future! Stay warm!

January 18, 2019

Buick Envision Purchase Was pleased with maintenance from this dealership so decided to shop for new car. Salesman was knowledgeable and responsive without being overbearing. More

by Happybuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen, Bob Lang
Jan 22, 2019 -

Darrell Waltrip Buick GMC responded

Thank you for taking the time to share your recent visit details with us. Bob is definitely attentive to details and customer needs. We appreciate the opportunity and your trust. Please make sure to let us know if there is anything you need in the future whether it is on the sales or the service side.

January 11, 2019

Overall pleasant car buying experience I decided to go car shopping on New Year's Eve. Unbeknownst to me, it is one of the busiest sales days of the year. Despite the hustle and bustle arou More

by 35Predsfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Bauer, Calvin Frey, Bob Lang
Jan 12, 2019 -

Darrell Waltrip Buick GMC responded

Thank you so much for your business and your review. We were indeed very busy that day. Welcome to the family and make sure to contact us if you need anything. Have a wonderful weekend!

January 05, 2019

Very easy I negotiated and purchased my truck online. I had done a lot of research on the specific vehicle I was after, as well as looking at reviews of local d More

by Newly retired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen, Bob Lang
Jan 12, 2019 -

Darrell Waltrip Buick GMC responded

We are very happy that you love your truck and that you had a pleasant experience. Bob and our entire team are focused on customer satisfaction instead of hard closing and it has been paying off for us. Make sure to come say hello during your first service visit. Have a wonderful day!

December 31, 2018

New car purchase made easy We typically avoid dealerships for our car purchases. Today we tried it (due to dealer incentives) and left the lot with the car we wanted at a great More

by Suzanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Frey, Bob Lang
Jan 02, 2019 -

Darrell Waltrip Buick GMC responded

Suzanne, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2018

New Car Lease Could not ask for any better of service and knowledge of what we wanted in a new vehicle. Bob, Dallas and Calvin were all awesome to work with and we More

by B&B Forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Frey, Bob Lang
December 15, 2018

good experience Bob Lang was honest, efficient, and friendly. I recommend him highly. The vehicle was priced competitively, and there was no pressure to buy. Good exp More

by No
Recommend Dealer
Yes
Employees Worked With
Bob Lang
Dec 20, 2018 -

Darrell Waltrip Buick GMC responded

No, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

October 29, 2018

Excellence from start to finish I submitted an online request for a price after finding the yukon I wanted from DW GMC, and within minutes Teresa contacted me initiating the process. More

by RJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Melendez, Nico Bauer, Calvin Frey, Teresa Ray
Nov 08, 2018 -

Darrell Waltrip Buick GMC responded

Rjd, thank you for your kind review; we are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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