![](http://dealerrater.com/ncdn/u/2.20250127.944/Graphics/icons/close-x-orange.png)
Darrell Waltrip Buick GMC
Franklin, TN
Filter Reviews by Keyword
By Type
Showing 1,225 reviews
Quality customer service/ Nico is the best! First of all I don't ever write reviews... But felt I felt like this one was worth it When we saw them building the Darrell Waltrip GMC dealership we First of all I don't ever write reviews... But felt I felt like this one was worth it When we saw them building the Darrell Waltrip GMC dealership we were excited. We had been getting our Yukon Denali serviced elsewhere and as soon as they opened, we came in for an oil change. What a major difference! We were extremely pleased. Not even knowing we would be looking for a new vehicle soon. After my 99' Tahoe finally gave up we decided to look for a new vehicle We really wanted to purchase from DW because of their service department, but had no experience with their sales staff. From the moment our salesman Nico asked if I was being taken care of, to me driving off the lot with our 2015 Acadia, we were completely comfortable and relaxed. Making a major purchase can be stressful and down right annoying, but Nico and the entire staff at DW-Buick/GMC made this purchase a breeze. These guys are great, and we are completely satisfied. Oh, and if you ever get a chance, you should peek in their service shop.... It might be the cleanest most organized shop I've ever seen. It was cleaner than a lot of people's kitchens! Seriously.. More
![](https://cdn-user.dealerrater.com/images/lotshot/00ca02cb-7df9-47aa-9205-e5fd7c00b084-orig-th.jpg)
Car purchase I am very pleased with my car & the service I was given. When he handed me the keys I cried!! THANK U LORD!!???? AND THANK U JONATHAN I am very pleased with my car & the service I was given. When he handed me the keys I cried!! THANK U LORD!!???? AND THANK U JONATHAN More
It was a pleasure to work with Joe and his team! We have never bought from Darrell Waltrip before. And what a joy it was from the time we walked into the dealership until the moment we drove off the We have never bought from Darrell Waltrip before. And what a joy it was from the time we walked into the dealership until the moment we drove off the lot with our NEW car! Everyone was very friendly and helpful. And we could not have asked for better service from Joe and his team. He and Nico even detailed our car for us while we were finishing up the paperwork since it was not in excellent condition due to the weather we had. We would recommend Joe and his team to anyone looking for a new car or truck! Way to go!!! More
First Class in EVERY way Without question the best car purchase experience I have ever had. Nico Bauer led our process from start to finish. Every future car purchase our fa Without question the best car purchase experience I have ever had. Nico Bauer led our process from start to finish. Every future car purchase our family makes will be through Nico. He is honest, knowledgeable, efficient and professional. We also had the privilege to interact with Lawrence Martin, General Manager. Lawrence's professionalism and overall influence over the entire dealership is obvious. He runs a first class operation. I would also like to mention the gentleman that made a special effort to help get our license plate off our old vehicle. He went beyond the call of duty and deserves to be recognized. I apologize for not knowing him by name. More
Great Dealership!!! Had a great experience. Everyone that we dealt with was a pleasure to work with. We will gladly recommend the dealship to all of our family and frien Had a great experience. Everyone that we dealt with was a pleasure to work with. We will gladly recommend the dealship to all of our family and friends!!!! Kyle our saleman was great to work with and never was pushy. Great dealship from top to bottom. More
![](https://cdn-user.dealerrater.com/images/lotshot/08793b8f-765e-4b78-9c75-597bbb2e8b0c-th.jpg)
A+ experience My experience was amazing from start to finish. Very smooth sale. Everyone was very helpful. I will definitely be back in the future. Will be recommen My experience was amazing from start to finish. Very smooth sale. Everyone was very helpful. I will definitely be back in the future. Will be recommending these guys to all my family and friends. More
Best car dealers ever! Very cooperative and easy to deal with! Worked very well with what I needed and wanted. They were never pushy and didn't try to force me into a vehicl Very cooperative and easy to deal with! Worked very well with what I needed and wanted. They were never pushy and didn't try to force me into a vehicle I didn't want. More
![](https://cdn-user.dealerrater.com/images/lotshot/a0a695e1-aa7f-467f-bfc6-a57ed0b0cc3c-th.jpg)
Great People The sales people were very friendly and helpful. I appreciate that. I have always had terrible experiences with car dealerships, but not this time. The sales people were very friendly and helpful. I appreciate that. I have always had terrible experiences with car dealerships, but not this time. Thanks again. More
Outstanding Experience Robert was very helpful and friendly, I thought we were able to get a great car at a very fair price. Overall this was the best experience buying a ne Robert was very helpful and friendly, I thought we were able to get a great car at a very fair price. Overall this was the best experience buying a new car. More
Had been to several dealers. Best experience here by far. When I go to a dealership I really hate feeling pressured. Arcento Shelton and Kyla King did an excellent job understanding my situation. They were ve When I go to a dealership I really hate feeling pressured. Arcento Shelton and Kyla King did an excellent job understanding my situation. They were very straight forward and honest. I did not feel stressed out while trying to make a decision on my Elantra that I purchased, which was a unique experience considering the other dealers I visited were convinced that if I didn't buy their car it would be a grave mistake and I would never have the chance to trade again. (That's how Reddell Honda of Murfreesboro made me feel. Whatever you do don't go there. I was very offended by their salesperson.) If you are thinking of visiting DW Buick GMC, you really should; they most certainly are worth the time and maybe they can get you in a reliable car at a payment you can afford that won't break the bank. More