Darrell Waltrip Buick GMC

Good Experience I had a good experience here. Thought I was treated fairly. Laid back sales staff (well as laid back as car salesmen can be.) If you shop here, I had a good experience here. Thought I was treated fairly. Laid back sales staff (well as laid back as car salesmen can be.) If you shop here, ask for Tim. More

Automobile Purchase This was by far, my "Best Ever" car buying experience. The level of assistance was phenomenal! I did not experience any pressure and the attention to This was by far, my "Best Ever" car buying experience. The level of assistance was phenomenal! I did not experience any pressure and the attention to detail was remarkable. I received multiple phone calls, with options related to what I was looking for, in a purchase. This search lasted for over two months. I never received, any smart comments, pressure or negative body language. The staff as a whole, makes you feel like part of the family, as soon as you walk through the door. I am forever grateful to; Lawrence, Laser, Taun, Nico & the rest of the staff... More

Customer Service Bj, Lawrence, Nico and Vern were outstanding, they made me feel very comfortable but not rushed. Great team that Darrell Waltrip has there. Forever gr Bj, Lawrence, Nico and Vern were outstanding, they made me feel very comfortable but not rushed. Great team that Darrell Waltrip has there. Forever grateful More

Easiest Car Purchase Ever This was my first purchase of a GMC vehicle. We purchased a 2015 Acadia. Nico and Jake were very easy to work with and made sure we were completely This was my first purchase of a GMC vehicle. We purchased a 2015 Acadia. Nico and Jake were very easy to work with and made sure we were completely satisfied every step of the way. I couldn't find the car I wanted on their lot so they searched the GMC inventory until they located one in Illinois. All the staff were very friendly, including Natalie and Vern. It is evident this dealership puts an emphasis on customer service. I'm looking forward to working with them again in the future. More

Best car buying experience to date. I have been working with Tuan for a couple of months. He has been very patient while helping find the truck that was the perfect fit for me. Being s I have been working with Tuan for a couple of months. He has been very patient while helping find the truck that was the perfect fit for me. Being such a large purchase, he understood that I did not want to make a rash decision I would later regret and was always very quick to respond to my many questions. He was also very knowledgeable about the entire Sierra line. Really helped make my buying decision easy. More

5 Star Car Buying Experience I am always hesitant when it comes to auto shopping because some dealers seem to relish creating an adversarial relationship with their customers righ I am always hesitant when it comes to auto shopping because some dealers seem to relish creating an adversarial relationship with their customers right from the start.I was very happy to see that this did not happen at any point during the process. I chose this dealer because they had the car I wanted in stock and I had heard many good things about DW"s dealerships. I would highly recommend these dealerships to anyone looking for a new or used automobile. More

Great customer service I recently purchased a Cadillac SRX from DW gmc and was impressed by the staff and especially the vehicle. Rez and Nico helped me out and gave me a g I recently purchased a Cadillac SRX from DW gmc and was impressed by the staff and especially the vehicle. Rez and Nico helped me out and gave me a great deal on this spotless Caddy. I knew what I wanted and they helped me through the process without trying to upscale me on a newer car. I'll be back in a few years bc I actually liked the people who took care of me. It's all about the people. More

Failure to communicate Left messages for personnel to return my calls. Dealership failed to follow-up. Tim Stevens, my sales representative was courteous and friendly. Ou Left messages for personnel to return my calls. Dealership failed to follow-up. Tim Stevens, my sales representative was courteous and friendly. Outstanding. However, the level of service dropped significantly when dealing with other personnel in their dealership. Once deal was consummated I was sent to the finance department and they tried to high pressure us in purchasing additional services we did not want or need. The lady could not understand why we did not accept her advice. Next, I had a question regarding the payment and I called Mr. Stevens. He told this same lady to call me. She never did. Next, we tried to find out where our paperwork was for licensing the vehicle. We eventually received the registration with no letter of explanation. Just place in envelope. General Manager, who called me after several inquiries, said they apologized and would correct problem. I'm afraid he never followed up as evidenced with no one returning my calls. More