Darrell Waltrip Buick GMC

Finding the Car of My Dreams! I had been looking for a Honda Crosstour for several years with no luck. Then this jewel appeared. 2012 with a V6 and only 17,000 miles. I knew it sou I had been looking for a Honda Crosstour for several years with no luck. Then this jewel appeared. 2012 with a V6 and only 17,000 miles. I knew it sounded too good to be true but I had to give it a try. Fearful that my last opportunity to find this (discontinued model) vehicle would be out of my price range, I went in prepared to see it slip through my fingers. I worked with Brett Oliver (sales), Loren Vanderkooi (Used Car Manager), and Natalie Willard (Finance Manager). They took unbelievably good care of me and helped me get the numbers where I needed them. I'm so grateful! Loving the car and still in awe that it even happened. A five star review is the very least I can offer in return. More

Awesome Well to start with the salesperson Beau Morrison was very great to talk with . He listened to everyan thing I had to say with great advise and conc Well to start with the salesperson Beau Morrison was very great to talk with . He listened to everyan thing I had to say with great advise and concerns. Two words great guy. The finance department awesome. I felt like I was the most important person there thank you guys so much. More

Dishonest service Department My Husband bought a certified pre-owned vehicle from Daryl Waltrip. Part of the package was free service package for a certain number of miles / lengt My Husband bought a certified pre-owned vehicle from Daryl Waltrip. Part of the package was free service package for a certain number of miles / length of time. We have been servicing the vehicle there, and have suspected, due to a continued problem with the wheels, that they say are NOT actually rotating the tires, but say that they are. Today, my husband brought the car in for oil change and tire rotation, and marked the front left tire, so that he could see if they were actually rotating the tires. (good detective work I must say! ) When he checked out his paperwork said that the tires had been rotated, but of course, they hadn't. Once he told them that he had marked the tires, and that he knew the tires had not been rotated, they quickly took the car, and actually did the service that they said they had done. This dealership service department is very shady and dishonest! More

Great Customer Service My wife and I went in to learn about Buick and the product offerings. Brett was extremely helpful and provided us with the information we needed to m My wife and I went in to learn about Buick and the product offerings. Brett was extremely helpful and provided us with the information we needed to make our decision. While we ultimately did not make a purchase from DW Buick, we will share this experience with other we know who are looking to make a new car purchase. Thank you Brett! Kevin and Faye. More

Great Experience for first time GMC buyer I shopped all around and have been owning a Ford Flex for the past 7 years. I shopped all brands, Toyota, Honda, Ford, etc. The best shopping and bu I shopped all around and have been owning a Ford Flex for the past 7 years. I shopped all brands, Toyota, Honda, Ford, etc. The best shopping and buying experience was at this GMC dealership. The dealership and the approach by my salesman and the sales management made me want to purchase my first GMC vehicle. I've owned VW, Jeep and Ford and have never owned GMC before. I'm very pleasantly pleased with my entire experience and now proud to be a GMC Yukon XL Denali owner. I love our new family truck! More

Magnificent ! The staff starting with Clarissa Harris magnificent sales person, patient and not to aggressive she could sell me anything skilled and asked questions The staff starting with Clarissa Harris magnificent sales person, patient and not to aggressive she could sell me anything skilled and asked questions and found answers to our questions I would recommend her to anyone buying a vehicle. Calvin Frey and the manager Nico Bauer were easy to work professionals with expertise overall experience great and satisfied ! More

Very nice experience The off site phone system was horrible. Once i visited this dealership and first met Tuan things improved. Returned the next day and Tuan was busy The off site phone system was horrible. Once i visited this dealership and first met Tuan things improved. Returned the next day and Tuan was busy so a very nice associate Clarrisa Harris assisted in closing the deal. She as well as the finance manager Niko were very conscious to my short time frame and expedited the transaction. All were very knowledgeable as to the vehicle and options. . More

Excellent Customer Service. The dealership went above and beyond to get us in a vehicle. We are from WV and were on vacation in Franklin when our vehicle broke down. They did eve The dealership went above and beyond to get us in a vehicle. We are from WV and were on vacation in Franklin when our vehicle broke down. They did everything possible to work out a deal. We love our new Yukon. Connor, BJ, and Nico went above and beyond. Very courteous and professional. No pressure to buy! We definitely will go back! More

Thanks Beau. Thank you Beau Morrison for your courtesy, patience and expertise during our purchasing process. He took time to answer all our questions. We would re Thank you Beau Morrison for your courtesy, patience and expertise during our purchasing process. He took time to answer all our questions. We would recommend Beau and Tuan. More

Dream Truck Wow! The SIERRA 2500 DENALI HD HEAVY-DUTY TRUCK we purchased from DW GMC is awesome! Thank you David and Lawrence for your help and support during a Wow! The SIERRA 2500 DENALI HD HEAVY-DUTY TRUCK we purchased from DW GMC is awesome! Thank you David and Lawrence for your help and support during and after the purchase of the truck. What can I say other than WE LOVE IT!!!! It's everything I have every wanted in a truck and more. More