Darrell Waltrip Buick GMC

First New Vehicle Purchase When it was time to finance my purchase I felt very pushed to opt in for added coverages that I did not want. After saying no and no over and over aga When it was time to finance my purchase I felt very pushed to opt in for added coverages that I did not want. After saying no and no over and over again it was time to sign. I noticed the 'financed' amount was $1600 more than what I was financing. I pointed that out before signing and they corrected it. Once corrected my payment went down by $25. When I asked why my payment was lowered I was told my interest rate was lowered. That was a lie because my rate was exactly the same. I feel they added coverage that I repeadlty stated I did not want. Read over everything before you sign. You don't want to pay for something that you didn't even know you had after declining to opt in. I know this isn't the only dealership like this. You just have to read the fine print. I was not comfortable with 2 employees in the office for financing. Again, I felt very pressured and a remark was made about if I scratch the wheels it would not be covered. I didn't care for that too much but again I know that is there tactic. More

Above and Beyond They went ABOVE and BEYOND what was expected. They let me take the vehicle home for a day to help make my decision. They made the whole process smooth They went ABOVE and BEYOND what was expected. They let me take the vehicle home for a day to help make my decision. They made the whole process smooth. They even came and picked me up when I didn’t have a ride. Didn’t pressure me into anything. Just helped in any way they could. I will definitely buy my next car from them! More

Great experience! We went in knowing what we were looking for, and the employees we worked with got us in and out of there in no time! We went in knowing what we were looking for, and the employees we worked with got us in and out of there in no time! More

Looking for new vehicle He spent hours with us explaining many things on our new vehicle. Very honest in his effort to make us happy in what we wanted. He spent hours with us explaining many things on our new vehicle. Very honest in his effort to make us happy in what we wanted. More

A Very Positive Experience at Darrell Waltrip Buick GMC I was at the dealership the last couple days of the month and they were very busy but everyone was great and treated me with courtesy and patience. I was at the dealership the last couple days of the month and they were very busy but everyone was great and treated me with courtesy and patience. My wife and I were very pleased with the excellent deal we received on the new Buick Lacrosse and she really likes the car a lot. Our sales representative Colton Ponder indicated he was fairly new to Darrell Waltrip but he was very knowledgable, courteous, and answered all the questions we had. This was our first visit to Darrell Waltrip but we were very pleased with our experience. More

Excellent Customer Service! Teresa and Ronnie were phenomenal. The team went above and beyond... literally to find the exact Acadia we wanted. We couldn't be happier with our exp Teresa and Ronnie were phenomenal. The team went above and beyond... literally to find the exact Acadia we wanted. We couldn't be happier with our experience here. Ronnie did way more than we could have asked of him, his professionalism and dedication to finding the perfect car is greatly appreciated. Calvin made the purchase process stress free and seamless! Thanks for the hard work guys! More

Overall Good Experience. Had a quote on a closeout 2016 Buick at another dealer with all the numbers I wanted on the deal, and just happened to see the same Buick at Darrell W Had a quote on a closeout 2016 Buick at another dealer with all the numbers I wanted on the deal, and just happened to see the same Buick at Darrell Waltrip but in another color. Asked them if they'd match the price, and they did. I had a complicated deal which involved a lease turn-in/trade-in and they worked with me on that as well. Overall, was very happy with the "deal" that I got. Other thoughts... (1) Dealer has a $698 doc fee, so be prepared for this to be be added to your best deal. (2) Dealer does have add-ons to every new vehicle I seen, Nitrogen filled tires, window tint, door protections, all weather mats, etc, which can significantly add to your bottom line deal. Overall happy with the vehicle and the price I walked in wanting. Tuan, Ronnie, Candace, and Lawrence (GM) all helped me. (spelling of names?) More

Best buying experience! He went above and beyond to find our perfect car. Always helpful and made himself readily available. Service department is also the best I have expe He went above and beyond to find our perfect car. Always helpful and made himself readily available. Service department is also the best I have experienced! More

What a Team! New to the area, nut not to GM. Made my 8th new GM vehicle purchase and it was the best yet! The interaction between the sales and finance team is ama New to the area, nut not to GM. Made my 8th new GM vehicle purchase and it was the best yet! The interaction between the sales and finance team is amazing! More

Above and Beyond Extremely helpful and knowledgeable service staff. They went above and beyond to ensure my complete satisfaction. I would certainly recommend their fa Extremely helpful and knowledgeable service staff. They went above and beyond to ensure my complete satisfaction. I would certainly recommend their fantastic service to anyone. More