Danvers Ford

Stay Away! Calling their service department a "service department" is a joke! We purchase a lot of vehicles and will never return to Danvers Ford.....They are th Calling their service department a "service department" is a joke! We purchase a lot of vehicles and will never return to Danvers Ford.....They are the type of dealership that continues to give car dealers a bad name. We found them to be both incompetent and dishonest. More

Incompetent, dishonest Service Department The service department is incompetent. Worse, they are dishonest. They have never actually fixed the problems I bring my vehicles in for - ever. I The service department is incompetent. Worse, they are dishonest. They have never actually fixed the problems I bring my vehicles in for - ever. I was actually told by the head mechanic that some Fords have inherent defects that cannot be fixed. The only reason I have used them in the past is because of their proximity to where I work. Here is an example: A month ago they replaced the fuel pump in my Explorer due to a recall. The fuel tank now leaks gasoline - with fuel regularly dripping from the top of the tank down the side – which fills my garage with fumes. I took the truck back to them to have them fix the fuel leak they created. After looking at the car they informed there was absolutely no leak, that the fuel dripping down the side of the tank and filling my garage with fumes is residual fuel left over from changing the fuel pump a month ago (I did point out the fact that it is not realistic to think that gasoline would take a month to evaporate from the top of the tank), and that my garage is full of fumes because I overfill my gas tank. I pointed out that I have filled the same gas tank at the same gas station for three years prior to them changing the pump and that there was never an issue with fuel dripping down the gas tank or with fumes of any kind until the day they changed the fuel pump. Their answer was that since the fuel pump was changed I overfill my tank every time but I never did before. So they actually sent me on my way with gasoline dripping down the gas tank because they could not find a leak. I really wish I was making this up. More

On 7/27/2011 I visited the parts department at Danvers Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful. His advice saved a lot of time and effort. Good customer service More

Visited the dealership twice in the past two weeks. Each time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down – the manager time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down – the manager had to tell a salesperson to help me. When the sales person and I were on a rode test he was professional (1st visit). The second trip (second time in the dealership) a different sales person was average at best - average professionalism. Toward the end of the 2nd visit the dealership valued my trade 1,500 less than the other four dealerships I visited. The sales person actually tried to tell me why my vehicle was not worth more...he didn't know I had the appraisals from the other dealerships and checked with KBB before I began my search for a new car. Here's the unethical part...he told me they would attempt to sell my trade at twice the amount they were offering. Overall, this dealership doesn't inspire confidence or seem to offer customers much. They are a smaller dealership and they act it. They seem to be built around trying to make a sale and devaluing trades rather than creating a network of satisfied customers. Check other Ford dealerships before going to Danvers Bored, er...Ford. More

I have never been so unlucky as to run into a dealership with such surly and unfriendly service as Danvers Ford. My car was given back to me with trim pieces missing, and when I tried to rectify the situati with such surly and unfriendly service as Danvers Ford. My car was given back to me with trim pieces missing, and when I tried to rectify the situation I was greeted with nothing but excuses and attitude. "You came too early, the mechanic isn't in today, the car wasn't ready but you were here" etc etc. I will recommend all of my friends to drive the extra distance to another dealership rather than suffer the same level of service that I received. More