Danbury Pre-owned Center

Friendly and knowledgable Derek was very friendly, informative, and easy to work with answering all my questions regarding the trade-in process, financing, and obviously knows Derek was very friendly, informative, and easy to work with answering all my questions regarding the trade-in process, financing, and obviously knows his stuff regarding cars. No pressure sales experience, will definitely go back and refer others. More

DO NOT BUY FROM WEEKS PRE-OWNED We recently purchased a certified pre-owned 2018 Audi A5 convertible with just 12,000 miles on it at Weeks. We saw the vehicle on a Thursday early eve We recently purchased a certified pre-owned 2018 Audi A5 convertible with just 12,000 miles on it at Weeks. We saw the vehicle on a Thursday early evening, left a deposit and arranged to pick the vehicle up Saturday at 10:00. We arrived at 10:00 am sharp, super excited to get the paperwork signed and get the keys. Derek Smith, our sales guy, took us out to the car and it much to our surprise the car was filthy, dead bugs all over to the front bumper and grill, smear marks where is looked like someone basically hosed it off and wiped it down, the inside was dusty on the dash and in the vents. On Thursday when we left a deposit it was pouring out and we knew the car needed a detail, they had all Friday and Saturday am to assure it was done. Derek was equally surprised and said how embarrassed he was. He said he was going to get the detailer out immediately to take care of it. After sometime waiting with no results he went to speak to his sales manager's and came back out and assured us he was working on it, he asked if we had time to wait, keep in mind that we live in Middletown and with no traffic it is a an 70/75 minute drive one way, we agreed to wait. After another 20 minutes sitting outside waiting for the detailer, sales manager or anyone for that matter to clean the car we decided to leave. I went back inside and found Derek sitting in his managers office. They said the detailer was not answering his cell phone, they offered for us to bring the car back another time. I explained that we were not traveling 2 ½ hours to get the car detailed and that resolution was not acceptable. We paid $225 to have the car detailed. A few days later we received an email from Joe Catanese thanking us for the purchase and assuring us complete customer satisfaction. I am sure it was an auto-generated email because it never addressed or apologized for what happened. I responded with our displeasure and copied Derek in, Derek called shortly thereafter and thanked me for the email and said that two detailers were fired for the incident, he again wanted us to drive back down to Danbury for a detail, we declined, we told him that it was not acceptable and would be happy if they just reimbursed us for the detail. Now the second issue, we inquired where the windscreen was for the car, Derek originally said on Thursday when we looked at it that it was in the trunk, we checked and it was not, he then told us that the car didn't come with one because it wasn't on the original sticker, we believed him but thought it was odd because the car is equipped with a Premium Plus and Luxury Package with every option available. We went to Wallingford Audi last week to order it and when they looked up the vin# they said the car did come with it as a standard item with that car, that pacakge. When we asked Derek about it he said that the dealership was sabotaging them which was far from accurate, they were simply trying to save us the money of ordering one when the car did in fact come with it. We paid $48,000 for the car, original sticker was $$62,000, we never thought we needed to inspect the car before signing the paperwork, we previously purchased from Danbury Audi and they were great. I would never purchase from Weeks Pre-Owned again and would NOT recommend them to anyone. More

Great customer service I came into the dealership on Thursday, interested in a specific vehicle but it was already sold. Derek was very helpful and I was able to find a grea I came into the dealership on Thursday, interested in a specific vehicle but it was already sold. Derek was very helpful and I was able to find a great A4 with a low mileage. After a test drive, Derek and I quickly came to agreement for the vehicle and my trade in. Derek was very professional, respectful and the process was smooth and fair. Took delivery on Friday. I would recommend Weeks to everyone. More

Experience I had a great experience for the second time at Weeks. Daniel Putzig really helped me make the best decision for myself and I am very happy with my p I had a great experience for the second time at Weeks. Daniel Putzig really helped me make the best decision for myself and I am very happy with my purchase. Daniel and his manager we’re patient and fair until we found something that really worked. I highly recommend Weeks Auto, Daniel and the whole team there. It was a pleasant experience and I trust this team to help me with a purchase I do not have much experience in. More

Quick and Painless I am two states away from Danbury, CT but fell in love with a unique car on their lot. Daniel helped me finalize the deal and manage all necessary pap I am two states away from Danbury, CT but fell in love with a unique car on their lot. Daniel helped me finalize the deal and manage all necessary paperwork on a certified pre-owned Audi S5 Sportback via phone in a quick and concise manner. I wanted to save money on shipping it so figured I'd drive out to get it but was having a problem lining up a ride for the 4-hour trip. My salesman Mr. Putzig suggested I rent a car one way from Enterprise in my town and advised me there was an Enterprise office just down the street from Weeks Pre-Owned. When I arrived, everything was ready for me and I was out of their store and on my way in my certified pre-owned Audi in less than an hour... including the time it took Mr. Putzig to give me a ride to the Enterprise dealer to return the car! We're loving the new S5 and can't thank Audi Danbury / Weeks Pre-Owned enough. More

Customer Service was Great I have now bought 2 cars from Weeks, They are pretty good and straightforward, it takes a lot of the pain out of car shopping. Rich showed me 4 cars I have now bought 2 cars from Weeks, They are pretty good and straightforward, it takes a lot of the pain out of car shopping. Rich showed me 4 cars on a really bad day for weather, snow sleet wind we had it all, but he was great walking me through the cars. Never pressured or rushed us, never gave us the full court press. All was pretty smooth. Once I decided he worked with me to coordinate the work and to handle as much as possible ahead of time so when I showed up with my children it was quick. We also had a bit of an issue with the title for my previous car and they worked with us to get it resolved with the bank/DMV quickly. All and all I will be back at Weeks. Thanks Rich! More

Great experience! I had the pleasure of working with Steve to purchase an Audi Q7. Upon arrival, I was met with a smile and a firm hand shake. The vibe in the show room I had the pleasure of working with Steve to purchase an Audi Q7. Upon arrival, I was met with a smile and a firm hand shake. The vibe in the show room was very relaxed, pleasant and welcoming. In just the few minutes I spent with Steve, I felt like I was an extension of his family. The entire process was extremely efficient and well organized. Steve is extremely knowledgeable and easily explained the various features to my wife and I, personalizing everything in just a few minutes. If you’d like to work with the best, please ask for Steve! Sincerely, Drew Miller More

Buying a car at Weeks I had just got into an accident and needed to find a new car. I was not expecting to have to buy anytime soon and was not sure what I wanted. Dan Putz I had just got into an accident and needed to find a new car. I was not expecting to have to buy anytime soon and was not sure what I wanted. Dan Putzig was the best!! I could not have had a better person to help me along with this big decision. He was super helpful, funny, and friendly and most importantly he was always making sure I was getting everything I needed. Even after pulling out of the lot, he would reach out to me and see how everything was going with the car. He made sure the car was detailed to perfection before I picked it up and he went above and beyond in very way possible. My husband will be needing a car soon and we are DEFINITELY going back to see Dan! Can't wait to work with him again. If you are in need of buying a car, go to Dan Putzig! You will NOT regret it!!! Thank you for everything Dan! I also have to add how great Joe Catanese was as well. He was very informative and made sure he found me something within my budget and did not try to upsale me on anything! He researched the inventory and gave me different numbers on cars to help me make my decision. Thanks Joe! More

Great experience Weeks preowned went above and beyond to not only get me the car I wanted but also to get me out of a lease that I no longer wanted to be in. Greats se Weeks preowned went above and beyond to not only get me the car I wanted but also to get me out of a lease that I no longer wanted to be in. Greats service. Rich and Jerry were great to work with. Would definitely recommend Weeks to anyone looking to purchase a preowned vehicle More