Dana Ford Lincoln

I love my new car. Thanks to Luigi who took the time with me to show me different cars and explained the difference between them. He is a pro and very easy to work with. Dave made all the numbers fit my bud me to show me different cars and explained the difference between them. He is a pro and very easy to work with. Dave made all the numbers fit my budget and understood what I could afford. Juan got my lease approved although my credit is not the best. THANKS GUYS. More

We went into the dealership with a vague idea of what we wanted. After speaking to the salesperson we left with a great car. We got a unmatched deal on a car that has everything we could ever have wanted. wanted. After speaking to the salesperson we left with a great car. We got a unmatched deal on a car that has everything we could ever have wanted. The people were very nice and professional and I would gladly return for my next vehicle. More

Purchased a Ford Edge .. Very Professional ...Quick and Courteous service . Dana is the only Ford dealer on Staten Island, So I went to New Jersey to Check a few other dealers out to compare prices, Dana w Courteous service . Dana is the only Ford dealer on Staten Island, So I went to New Jersey to Check a few other dealers out to compare prices, Dana was by far the best deal and their local too. Tom is a pleasure to work with. I love my new For Edge Edge ... Would recommend A visit to Dana ask for Tom. More

I went to Dana after receiving calls from them to terminate a previous lease that I had with them and on a 2008 Linoln MKX and to upgrade to a 2011 Lincoln MKX. I was told that there were great end o terminate a previous lease that I had with them and on a 2008 Linoln MKX and to upgrade to a 2011 Lincoln MKX. I was told that there were great end of year programs available and that I would get a great deal on a new lease. I met with a salesman, Steve Nilsen, who showed me vehicles that I was interested in with available option packages. He was great and sincere throughout the whole process and truly did try to work out a deal. He quoted a fair price for a new lease that was agreed upon by his manager Dave. I did not complete the contract at that time because I was unsure of the color that my wife wanted but I told Steve that I would return later in the day with my wife to purchase a vehicle. He assured me, after talking with Dave, that the price that we had negotiated would be honored when I return. I returned later that day with my wife. Dana did not have the color that she wanted (merlot) but she settled on her 2nd choice which was black. When I sat with Steve to draw up the contract things began to unravel. He got some paperwork from Dave and all of a sudden, the down payment did not include the first lease payment but earlier in the day it had. The next thing I knew was that I was no longer talking to Steve but was talking to Lou. He agreed that the first lease payment would be included but suddenly the monthly payment went up $43. We began to haggle back and forth. Finally he came down close to the original price but was still $14 over the earler price Steve had guaranteed through Dave. He cited that the difference was due to some accessories that I had wanted and that Steve had promised to include at no cost because I had waited around he showroom for 2 1/2 hours past my appointment time to meet with Steve and I was not getting my first choice of color. Finally, I agreed to pay the higher amount but was really not happy about it. I gave Steve my credit card for a down payment. While he was processing the payment Dave came by to talk to me. I told him that I really felt that he should have given me the car at the earlier agreed price. After a brief discussion he told me rather nastily that if I wasn't happy with the deal, I should leave. Unfortunately, I did not. I returned 2 days later to pick up my new MKX. When I met with Steve he said the car was detailed and went to check on the vehicle. He came back and then informed me that there was damage to the front bumper (it had been scuffed and chipped). He was very apologetic and said that they would give me a loaner car and have the bumper repaired and repainted. He assured me that it would be as good as new. I told him I was not comfortable with paying for a new car and receiving a repaired one. He then offered to give me another MKX exactly the same as the one that I was purchasing. I agreed but Steve returned 10 minutes later and informed me that it was sold and there were no other black MKX's available on the lot. He asked if I would take a different color but there were no other colors on the lot that I was interested in. Steve went to the office and Lou came over. He was rather nasty and could not understand why I didn't want to take the car after was repaired. I explained that I was paying for a new car not a repaired car and that if he wanted me to take a repaired car he would have to drop the price. He refusd to do so. I told him to terminated the deal and for my credit card account to credited. He said fine and walked away. Then Dave came over to me. Our interaction was the same as the one I had with Lou. He too was rather nasty and independent. There was no negotiation. It was going to be be his way or no way. I would not give in so he agreed to credit my account and cancel the deal. I left, went to Tom's Ford Lincoln Mercury, and had a great experience. I got the color I wanted (Merlot) at a better price with no hassle and was treated professionally and with respect. More

The overall expirience was very simple. The salesperson worked hard with us to make sure we received the car we wanted and the price that was comfortable to us. The dealer followed up with us after the sal worked hard with us to make sure we received the car we wanted and the price that was comfortable to us. The dealer followed up with us after the sale to make sure everything was satisfactory. More

Doug at Dana saved the day! I was trying to get out of a Nissan Lease into a Lincoln and wasn't sure I could make it happen. Doug was so helpful-talked me through several possibilities, leases and within a Nissan Lease into a Lincoln and wasn't sure I could make it happen. Doug was so helpful-talked me through several possibilities, leases and within a few phone calls my deal was done! I got straight answers to every question I had. I couldn't be happier with the service I received in getting my new Lincoln lease "sign, sealed & delivered". Once I got to Dana-I was delighted with my experience from the second I walked in the door. The sales people greeted me and got me right to Doug. After finishing all the paperwork for my new car with the finance department within about 15 minutes, I met Tom who delivered my car. Tom was so great. He took me through every minor detail of my new MKx. He was really knowledgeable and I was so grateful for his patience in answering my questions about the car. I live in NJ and at first wondered why I'd consider driving into NY to get a car! I have to say, I will wonder no more. The professionalism and outstanding customer service at Dana is well worth the trip! More

Process was timely and very satisfying, Financial Manager and Sales person worked together to make certain that I was happy with the end results. The one comment I have is that since I lease a Ford Fusion (2 and Sales person worked together to make certain that I was happy with the end results. The one comment I have is that since I lease a Ford Fusion (2010) and have a online account with a different email address then the 2011 Ford Edge I believe there might be a problem between the two cars. Could someone contact me and help me walk through the process. I did not mention this to Dana. More

Great experience with great people. They know their vehicles and they know what their customers want and need and work tirelessly to achiev what is fair to all concerned. I have been buying all my vehi vehicles and they know what their customers want and need and work tirelessly to achiev what is fair to all concerned. I have been buying all my vehicles from Dana for quite some time now and will continue to do so. More

Vinny and all the employees at Dana, were very helpful and informative about what car was best for me to buy for myself and my 14 month old son. They were very accomodating to my needs and sold me the typ and informative about what car was best for me to buy for myself and my 14 month old son. They were very accomodating to my needs and sold me the type of car I was looking for. Everyone at Dana allowed me to feel safe knowing that I picked the right car for myself but most importantly, the safest car for my family. More

The whole experience was surprisingly very comfortable. The salesman and manager were very friendly. They were very patient and there was no pressure. My wife and I arrived at 3PM. We rode out in a new The salesman and manager were very friendly. They were very patient and there was no pressure. My wife and I arrived at 3PM. We rode out in a new car at 7PM. We were even given a lesson on how to use all the instruments. More