Dana Ford Lincoln

A Joke 2 plus days and my car has not been looked at by mechanic. Was told sometimes it takes 2 weeks!!! Spoke to so called Service director and he said we a 2 plus days and my car has not been looked at by mechanic. Was told sometimes it takes 2 weeks!!! Spoke to so called Service director and he said we are very busy and number one in the nation and if I don't want to wait take car Back. I owed 10 plus Ford vehicles never bought any from them and when I told him that he said that ok we don't need your sale. Nice I live 3 miles from them and I don't know anyone who has had a pleasurable experience. More

Best dealership experience ever. Visiting showrooms since 1962;and even with the excitement of a first car, I've never had a better experience at a dealership. Mary gets***** Visiting showrooms since 1962;and even with the excitement of a first car, I've never had a better experience at a dealership. Mary gets***** More

Yet another truck with Dana Ford and Juan Estrella I signed another Ford Explorer lease this past week. I have had nothing but Explorers and Mountaineers for almost twenty years now,and I have always g I signed another Ford Explorer lease this past week. I have had nothing but Explorers and Mountaineers for almost twenty years now,and I have always gotten them from Dana. It goes without saying that I love the look and quality of the Ford trucks,that's a given. However, I always come back only to Dana for one main,overriding reason and that is Juan Estrella. He has handled every single transaction of mine,for all of those years. He has earned my trust,respect and loyalty. My wife drives a Lincoln truck and my son a Ford sedan. Juan handled those sales as well. There have been very,very few issues through the years,but Juan was always there to handle things,sales related or not. On this deal he was ably assisted by an intelligent,courteous salesman,Shawn Ortiz. He got me signed,sealed and delivered in record time,much appreciated. My bottom line is this: as long as Juan is at Dana Ford Lincoln,my family and myself will continue to be customers. Dan Stevens More

MY NEW FORD FOCUS MY WIFE AND I WENT TO DANA FORD ON MONDAY OCT 9TH FOR A NEW FORD.. AFTER LOOKING AT SEVERAL CARS, WE DECIDED ON FORD FOCUS SEL I DREADED GOI MY WIFE AND I WENT TO DANA FORD ON MONDAY OCT 9TH FOR A NEW FORD.. AFTER LOOKING AT SEVERAL CARS, WE DECIDED ON FORD FOCUS SEL I DREADED GOING IN , THINKING WE WOULD WAIT AND WAIT ANDBE THERE ALL DAY HOWEVER - ONCE WE DECIDED ON THE CAR- WE WERE APPROVED AND SIGNED IN LESS THAN 1 HOUR WE THANK WAITIED FOR INUSRANCE AND MOTOR VEHICLE PAPERS WHILE CAR WAS BEING WASHED, GASSED AND MADE READY THE ENTIRE PROCESS WAS MADE VERY EASY FOR US MY SALES PERSON, RICHARD HARLEY - WAS PATIENT AND KNOWLEDGEBLE AND VERY VERY HELPFUL WHILE WE WAITIED,THEY HAD COFFEE, SNACKS WATER AND A BIGSCREEN T.V. WE WERE IN ANDRIVING HOME IN OURNEW CR IN LESS THAN 3 HOURS I WILL DEFINITELY GO BACK TO DANA FOR MY BEXT VEHICLE AND WILL RECOMMEND THEM TO EVERYONE I KNOW RICHARD MADRAZO More

The Friendliest Dealership on Staten Island The salesperson, Jessica Crews, was so friendly and listened to everything I wanted. She didn't try to push me into things I didn't want. She worked w The salesperson, Jessica Crews, was so friendly and listened to everything I wanted. She didn't try to push me into things I didn't want. She worked with me until I was comfortable with the deal that was presented to me. I highly recommend this Dealership and Jessica. Of course the finance person (I didn't get his name) worked to give me a very good deal. More

Just Don't Do It. My first review was unethically removed, but as my car goes back today (to a different dealership thank God), It's only fitting to walk you through my My first review was unethically removed, but as my car goes back today (to a different dealership thank God), It's only fitting to walk you through my entire 2 and half year lease from Dana Ford. I'm going to list all my experience in bullet points, as it would come out to a short novel otherwise... Day 1 after buying the car, I call to see when registration is being sent: I was told both salesmen quit. Soon after, a tire needed replacing. Upon buying the car, I was told my tires and wheels were fully covered for ANY Ford dealership. Guess what? They snuck in a 3rd party warranty, forcing me to come back to their dealership for any repairs. Later that year, I needed a wheel replaced. I was told it would take 1 day. 3 days later, they still didn't have it fixed, and I was being LIED to by 2 different employers at the dealership. Each telling me my wheel was undergoing something different. NOTE: I was a college student, and this was my ONLY car. Throughout the next year, employees I was trying so desperately to work with continued to be FIRED, leaving me with NO connection to anyone in the dealership, time after time and again. I noticed a strange popping sound coming from the steering column of my car, so I took it in to Dana (Unfortunately). This is where they took the car, and kept it for OVER A WEEK. They REMOVED the steering column, but could not figure out what was going on... so they put everything back in, and handed me an even more broken car. PLEASE UNDERSATND WHERE I'M COMING FROM. The first day they took the car in, they told me it will be fixed THAT DAY. I waited in the dealership for EIGHT hours. I missed a full day of work, and class, and had to have someone pick me up, even though they really couldn't. This is where I met other disgruntled customers, and heard their stories. My first review on this website ended here, before it was removed unethically. I was approached by the dealership, and they asked me to come in and see if there was anything they could do to help (they wanted me to take down my review). They put me in my car with the "mastertechnician" (lol)... We drove around Staten Island, while he showed me pictures of his motorcycle, and girls he likes (while he was driving). I was asked that same day, oh so kindly, to remove my review. I DECLINED AND IT WAS REMOVED ANYWAY. All of this is only the main points that make Dana Ford a MUST AVOID. I don't care how many positive reviews they're getting. Stay away. Did you know Dana Ford uses their "New Giant Dealership" as a selling point, when someone was actually killed during construction? Going into this dealership in my early twenties literally changed the person I am today. I simply did not think xxxx of this nature existed in the front lines of local business. I HOPED that it was reserved for top tier politicians, and sociopaths, but I was very wrong. More

Turn in old lease into a new lease The sales rep as well as finance manager were so helpful in fulfilling everything our family needed in a new truck. They worked hard to make out deal The sales rep as well as finance manager were so helpful in fulfilling everything our family needed in a new truck. They worked hard to make out deal seamless. More

New Car purchase I recently bought a new Lincoln MKZ from Richard Harley. He was very helpful and extremely knowlegable about the car I was interested in. He went t I recently bought a new Lincoln MKZ from Richard Harley. He was very helpful and extremely knowlegable about the car I was interested in. He went to great lenghts to find the exacf color combination and features I was looking for. His manage Steve was also a pleasure to work with. I would defilitylty reccommend Dana Motors for you next vehicle. More

Great Guy Great Experience Great Service I had no intention of buying a car when I walked in there was just shopping around. Nick Squeo was my salesman he showed me the trucks I was intereste I had no intention of buying a car when I walked in there was just shopping around. Nick Squeo was my salesman he showed me the trucks I was interested in and made it a very pleasant time. Safe to say I was so pleased with the service I received couldn’t resist giving ford my business. A complete stress free transaction from the moment I walked in to the moment I drove off. More

Great!! was very polite and helped me find a great car at a great price!!! , highly recommend going to him! really good attitude loved the work ethic. was very polite and helped me find a great car at a great price!!! , highly recommend going to him! really good attitude loved the work ethic. More