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DCH Toyota of Torrance

Torrance, CA

4.7
568 Reviews

2909 Pacific Coast Hwy.

Torrance, CA

90505

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568 Reviews of DCH Toyota of Torrance

February 01, 2021

Purchase a Highlander sales representative was very helpful , Youssif Salah make me feel comfortable and find exactly what I was looking for. Highly recommend, waiting time was my only Inconvenience fo More

by leidy c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Youssif salah
Feb 01, 2021 -

DCH Toyota of Torrance responded

Hi Leidy, thank you for your 5-star review! We're so happy to hear that Youssif worked hard to find you a new vehicle! We look forward to working with you in the future!

January 12, 2021

Contacted via email and he had definitely forgotten our conversation even though it was in our conversation history. A day later he emailed me a very generic fake email saying how hard he would work and fo More

by Jrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Tejada
Jan 29, 2021 -

DCH Toyota of Torrance responded

We're sorry to hear you were not satisfied with your online buying experience. We try to make every experience as easy as possible for our customers, but it sounds like we let you down. We would like the opportunity to turn your negative experience into a positive one if possible, please reach out Christine Valenzona - Customer Relations Manager - 310-602-7889

Jan 29, 2021 -

Jrad responded

No thank you. I will go elsewhere.

December 27, 2020

Please .... ask for; Irene Rios Internet Sales Manager to get you the best price on a new Toyota! Excellent customer service thank you Dch Toyota ! More

by monjee1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irene Rios
Dec 28, 2020 -

DCH Toyota of Torrance responded

We're thrilled to hear Irene could get you a great deal! We hope you are loving your new ride. Thanks for choosing DCH Toyota of Torrance!

December 24, 2020

This dealer is very misleading not transparent or honest about advertised pricing. They have hidden fees and use fine print which is dishonest. This is a direct reflection of their integrity it’s very disap More

by wrestiling1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General manager , Irene Rios, Jose Villalpando
Jan 13, 2021 -

DCH Toyota of Torrance responded

We're sorry to hear you feel this way and appreciate you taking the time to tell us about your concerns. We will be discussing your feedback with our team so that we can work on improving the communication we provide to our customers moving forward. If you'd like to speak with us further, please feel free to reach out directly. Thank you, Christine Valenzona - Customer Relations Manager - 310-602-7889

December 19, 2020

First time I've ever had bad service. Went in for my 5K check up and oil change for my 2008 Prius. Had an issue with my engine light on. Service agent said it would cost $170 to do the diagnostics! I al More

by nye05
Recommend Dealer
Yes
Employees Worked With
Albert
Dec 22, 2020 -

DCH Toyota of Torrance responded

Thank you for bringing this to our attention. We apologize we couldn't provide you with a better service, but hope for the opportunity to redeem ourselves. Let us know if you need any further assistance.

December 14, 2020

Excellent service from Phillip. He helped me out with my third car purchase. I love my new Toyota Camry Hybrid XSE. He gave me the best deal and the payment I am very comfortable with. Easy transaction as u More

by Mao Kai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Rivera
Dec 14, 2020 -

DCH Toyota of Torrance responded

Thanks for the review, Mao! We're delighted to hear that Phillip continues to earn your loyal business & your five-star rating, and we look forward to your next visit with us here at DCH Toyota of Torrance. Until then, take care and enjoy that new Camry!

December 05, 2020

The excellent service that I consistently receive from my service rep, Bryan Yoshida, is the reason I drive the extra distance to DCH Toyota of Torrance when I could easily use another Toyota dealership much More

by Dan W.
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Dec 07, 2020 -

DCH Toyota of Torrance responded

Thank you so much for this awesome feedback, Dan - Bryan will be so happy to hear it! We appreciate you making the drive to visit us here at DCH Toyota of Torrance and we look forward to the next one!

November 28, 2020

Margaret Kang does an amazing job in the Service Department. I wait for my car and it's always done on time. And excellent work. More

by nealb1051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret Kang
Nov 30, 2020 -

DCH Toyota of Torrance responded

Thank you for your confidence in Margaret at DCH Toyota of Torrance! See you next time!

November 24, 2020

Bryan is the BEST when it comes to service with integrity......Because of him, I will continue to have my vehicle serviced at this Dealer. He is dependable and will always be straight with you on More

by Don
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Nov 24, 2020 -

DCH Toyota of Torrance responded

Thank you for your confidence in Bryan and the DCH Toyota of Torrance team! We look forward to your next visit!

November 20, 2020

very nice place with professional people that are willing to work with you very clean and they make you feel at home I will never go somewhere else. More

by jaimeperez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Villalpando
Nov 20, 2020 -

DCH Toyota of Torrance responded

Thank you for this awesome feedback! We're grateful to have you as a DCH Toyota of Torrance customer and look forward to seeing you again!

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