DCH Toyota of Oxnard

I have have depended upon Bob Cobos, John Fascenda, and Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provi Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provided exemplary service. Recently I had surgery, and Bob, John and Lars all called me to wish me a fast and safe recovery. How many car dealership employees do that for their customers? I have found no other dealership in the United States that matches the quality of service routinely given at Toyota of Oxnard. Additionally, the service department is well managed and all employees strive to guarantee a positive customer experience. John Fascenda who is an "absolute technical genius" recently left Toyota of Oxnard to take a professional position with Toyota in Las Vegas. John will be missed by all his friends and customers. More

Great customer service, over the top in terms of friendliness of the staff & crew. They would go for an extra mile just for they're customers and I feel if someone does an extra special job they sho friendliness of the staff & crew. They would go for an extra mile just for they're customers and I feel if someone does an extra special job they should be recommended to another person who could use their special talents,professionalism then the result would be a win win for both parties. Id like to specially mention the excellent experience of buying a car with Abraham Gonzales. The no. 1 sales expert if you are considering a new vehicle. My new vehicle is a 2010 Toyota Corolla-S that really matches what i want for a vehicle. He helped us with so much with informations we need and that are very helpful. I recently made a deal on with A.Gonzales and I am so happy I did. He is very sincere and professional, and just a real nice guy. I felt no pressure, only a feeling of this guy is actually here to help me get the car I want with the options I want at a competitive price. And DCH Toyota of Oxnard is one beautiful Agency that at a glance gives me a very reassuring feeling that when I go there for service it will be done right plus the cookies, the coffee's are way too good, very irresistible. More

I feel if someone does an extra special job they should be recommended to another person who could use their special talents, then it's a win win for both parties. That is why I am recommending Jim Pere be recommended to another person who could use their special talents, then it's a win win for both parties. That is why I am recommending Jim Perez as your Internet sales expert when you are considering a new vehicle. My new vehicle is a 2011 Toyota Sienna Mini Van that I recently made a deal on with Jim and I am so happy I did, Jim is very sincere and professional, and just a real nice guy. I felt no pressure, only a feeling of this guy is actually here to help me get the car I want with the options I want at a competitive price. And DCH Toyota of Oxnard is one beautiful Agency that at a glance gives me a very reassuring feeling that when I go there for service it will be done right. Even the coffee's good. More

This was the first service visit (5 K) for my new Toyota Tacoma. Bob was very efficient, friendly and helpful in getting my first serive done. Even though I arrived a little early for my appointment, Bob Tacoma. Bob was very efficient, friendly and helpful in getting my first serive done. Even though I arrived a little early for my appointment, Bob had my truck washed while waiting for the my appointment so I could get my truck back in a timely manner and go to work. More

I had a recent experience with your team at DCH Toyota of Oxnard and I want to share that with you. First of all, I want to thank you, Chris Case and the team for renewing my belief in the Toyota brand, veh Oxnard and I want to share that with you. First of all, I want to thank you, Chris Case and the team for renewing my belief in the Toyota brand, vehicles and service. Earlier this year I had a problem with my 2007 Toyota Tundra CrewMax that caused a loss of speed and acceleration as a result of a failed emission component and resulting notification system response. I drive over 100 miles a day for work on the LA freeways and this rendered my truck useless to me. After visiting DCH Toyota of Oxnard, I was initially told that the repair would cost $1200 (or more). After receiving that news, I began researching the problem on the web. I read story after story of disappointing support from the Toyota Dealerships on what was clearly an emissions related defect. I began to get a sinking feeling in my gut that I might have made a mistake on my recent purchase of the Toyota truck. With all of the media about the recalls and faulty workmanship, I began to question my lifelong commitment to the Toyota brand. I had recently switched my service to DCH of Oxnard after a long term declining customer service experience at Toyota of Ventura and other dealers that I tried. I decided on DCH because I felt the service was more professional and efficient than I had experienced at the other locations. After I contacted you about my problem, Chris responded to me and was able to work out the repairs as a warranty and good will gesture from DCH Toyota of Oxnard. I have been a proud owner of Toyota vehicles since I first got my license in 1986 and have owned many Toyota vehicles since then. After the care and service that I received from your team, my longstanding confidence in the Toyota name has been renewed as I have confidence that Toyota will stand behind its product and do the right thing for their customers. I rely heavily on my vehicles and will continue buying, servicing and recommending Toyota and this Dealership as a result of this great experience. I appreciate the service that Chris Case and the DCH Toyota of Oxnard team has provided me. I am once again a “loud and proud” owner of a Toyota vehicle and will continue to spread the word about your great product and service. More

It was a good experience.Abraham Gonzalez was very patient with us he gave a his time and attention to us to pick are car where we were very satisficed with your service.He always respect are decision patient with us he gave a his time and attention to us to pick are car where we were very satisficed with your service.He always respect are decision's and question's we would ask.That's why I would recommend this dealership because in general everything personal was very nice and your inventory was very complete. More

I had a good experience. Abraham Gonzalez gave all his time and attention to me. I think he's a great employee, with a nice attitude. I would defenitly reccomend the Toyota of Oxnard to my family and frie time and attention to me. I think he's a great employee, with a nice attitude. I would defenitly reccomend the Toyota of Oxnard to my family and friends. It was defenitly worth the trip and my time. More

I was looking to trade in my Equinox and was contacted by Jim Perez in internet sales. He inquired as to which vehicle I was looking at getting and asked for my price range. I didn't feel pressured to talk w Jim Perez in internet sales. He inquired as to which vehicle I was looking at getting and asked for my price range. I didn't feel pressured to talk with him. My husband and I went in to see Jim and he along with Matt gave us a great deal on the Sienna we wanted. I feel they did everything in their power to get us the price we could afford. I will definitely be back when we have the money to get my husband's car. I would also recommend them to my friends. More

I just wanted to say “thank you” to DCH Toyota of Oxnard – for a very efficient and dare I say, pleasant, experience purchasing the RAV4 this afternoon with Dan Rollag’s assistance. We are so impressed with – for a very efficient and dare I say, pleasant, experience purchasing the RAV4 this afternoon with Dan Rollag’s assistance. We are so impressed with the sales team. Last weekend, Fernando Alvarez initially showed us various RAV4 trims on the lot and we never felt never rushed or pushed as we test drove the vehicles – in fact, we also enjoyed his easy going manner and sense of humor. Today Dan Rollag returned my call and quickly provided competitive pricing for two potential vehicle options in their inventory that matched our criteria. Although we had dinner plans with family and friends, Dan made himself available to fit our schedule, which turned out to be only hours before our family gathering. We really appreciated that Dan was sensitive to our evening plans and expedited the purchase process. Both gentlemen were patient, direct and professional – qualities that we highly value. If the service team is anything like these two gentlemen, then I know we’ll be well taken care of by DCH Toyota of Oxnard. More

I sought to purchase a new car through the AAA program; I was referred to DCH, and DCH/Dan Rollag contacted me as well to introduce their services under the Auto Club program. We made an appointment, I test was referred to DCH, and DCH/Dan Rollag contacted me as well to introduce their services under the Auto Club program. We made an appointment, I test drove my preferred car, agreed to put a down payment on the car w/ the specs I wanted, arranged for pick-up two days later. Every step of the process was great. Dan was timely on appointments, available exactly when I asked. For the first time in my life in purchasing a car there was no hassle on the purchase price (Dan/DCH did better than what I thought I could do in a no-bartering arrangement such as through AAA). Dan walked me through the details of the car, a complete orientation, introduced me to the service department, never pushed a hard sell on extras. Just as great, the Business Office completed the process of payment without ramming a bunch of extras at me, a completely and wholly unexpected pleasure. The "extras" were fully offered and explained, but not pushed. The purchase process was fast without being rushed. Dan has followed up with email and a call post-sale to make sure of my satisfaction. Lastly, I also executed a trade-in as part of the purchase. I was offered a fair amount on the blue book estimate and we reached agreement within about 30 seconds. Again, no haggling, no pressure. I'd happily recommend DCH and Dan Rollag to others and in fact already have. Questions, pls let me know, 794-0455 or bstenslie@sbcglobal.net. More