DCH Toyota of Oxnard

Ron was great!! Curt was a good help also. I didn't however particularly appreciate Gabe Tamsing and his unwillingness to return my call three days after I purchased my 36,000 truck. When i was signin however particularly appreciate Gabe Tamsing and his unwillingness to return my call three days after I purchased my 36,000 truck. When i was signing my contract he recommended that I purchase the low-jack system but I declined since I had no clue about it. He then offered it to me for a lower price and I felt pressured to say yes. After thinking about it for a few days I had some questions about it which i figured he could answer since he sold it to me so I called him and left a message on his personal mail box. It is now 4 weeks later and i still haven't received a call. Im not sure if he's just trained to up-sell products just to make more commission but I feel like this was horrible customer service and i wouldn't recommend the dealership just because of this man. He doesn't conduct himself like a true professional and doesn't seem to care about a client once the contract is signed. In my opinion he should spend a bit more time explaining a product or package before ushering a client out of the door. Not very happy and wouldn't ever have purchased the low jack system if i had more time to think about it More

Ron was very patient with me as I was very nervous to buy a new car from a dealership. I came all alone and the fact that I was a woman who knows very little about cars I appreciated it that he did not try t a new car from a dealership. I came all alone and the fact that I was a woman who knows very little about cars I appreciated it that he did not try to take advantage of me. We settled on a fair price. He answered all my questions and was not pushy at all. I appreciated his low-key personality and sincerity.He assured me that once I left the lot, Toyota would still be there for me. The only thing, I would have requested is that they offer their customers something to drink and maybe a snack, because I was there many hours and came home exhausted! More

Luke is one of the best sales persons I have ever worked with. The dealership provided excellent service and made my purchase great. Thanks Luke........... with. The dealership provided excellent service and made my purchase great. Thanks Luke........... More

After attempting to get my message across to several other dealerships in the area, and searching online for a vehicle that met my needs, I was led to DCH Toyota from Capital One, as an incentive to gai other dealerships in the area, and searching online for a vehicle that met my needs, I was led to DCH Toyota from Capital One, as an incentive to gain a car loan with them (as a lendor), and more specifically, through DCH Toyota of Oxnard. Mr. Al Gaines being their internet sales manager. Very approachable, no "beating around the bush", kind hearted, easy to get along with. He listened to our story, albeit brief (as we'd done the rounds with at least 5 other dealerships), and gave us a straight forward answer. Walking with us through the 6 hour process, answering questions, taking care to cross all the T's and dot all the I's. We drove away with a very nice car, and a plan to use this as a stepping stone for something bigger down the line. Thanks Al! More

Ron was very helpful throughout the car buying process. I have contacted him many times since buying my vehicle for answers to various questions. He has always taken the time to find any answer for me and re have contacted him many times since buying my vehicle for answers to various questions. He has always taken the time to find any answer for me and responded in a timely fashion. I highly recommend visiting Ron for your next purchase. More