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DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
247 Reviews

3725 Auto Mall Drive

Thousand Oaks, CA

91362

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247 Reviews of DCH Subaru of Thousand Oaks

September 04, 2024

Heath, the Sales team member was great. If everyone was like him I’d rate 5 stars.Nico the closing documents/ finance guy was terrible. this is too bad because he is the last person you rea More

by jconnol13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heath, Nico
Sep 06, 2024 -

DCH Subaru of Thousand Oaks responded

Hello, While we are glad to hear you received excellent service from Heath, we regret to hear the same level of service was not provided for the remainder of your visit. If you are open to discussing more, please reach out to me. Our team hopes to provide better service to you in the future. Kevin McDonnagh - Sales Desk Manager - kevinmcdonnagh@lithia.com

September 03, 2024

It’s my second service at 12k miles. Everything was done in a timely fashion and as promised. The wait was pleasant, with coffee, books and great periodicals to read as well as TV to wa More

by jacobkuk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Sep 04, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for sharing your experience! We're delighted to hear that everything went smoothly and that you enjoyed the amenities at DCH Subaru of Thousand Oaks. We look forward to serving you again in the future!

September 02, 2024

the service was excellent rhe employee helped me with everything I needed. I was very satisfied More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Alexis, thank you for the great review. We look forward to seeing you again at DCH Subaru of Thousand Oaks!

September 02, 2024

My service advisor, Jasmine, took care of all my concerns in a timely and professional manner. More

by cccnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for stopping by to leave a wonderful review for DCH Subaru of Thousand Oaks! Our team looks forward to serving you again.

September 01, 2024

I had already done my research, which pointed me to a Subaru dealer. I knew I wanted an all wheel drive vehicle. The salesperson was very generous with their time, and helped me setup the SiriusXM receiv More

by max_rosan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Heath Parker (salesperson)
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Thanks for sharing your experience! We're glad our team at DCH Subaru of Thousand Oaks could assist you with finding the perfect all-wheel drive vehicle and setting up your SiriusXM receiver. Enjoy the ride!

August 31, 2024

Outstanding service from everyone. Shemar & Mathias were extremely helpful & now I enjoy my new 2024 Subaru Crosstrek! More

by bennieallen10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shemar, Mathias & Victor
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Bennieallen10, we're delighted to hear that Shemar and Mathias provided outstanding service at DCH Subaru of Thousand Oaks. Enjoy your new 2024 Subaru Crosstrek!

August 31, 2024

4TH CAR FROM THEM, ALWAYS A GREAT EXPERIENCE. CRISTINA LOPEZ PERSON IS MY GO TO THERE More

by jkaltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRISTINA LOPEZ
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at DCH Subaru of Thousand Oaks!

August 31, 2024

Excellent service. Kept me informed the whole way through the process. I'll be back for sure! More

by Ptmmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alverez
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for the 5-star review of DCH Subaru of Thousand Oaks, Ptmmurphy! Our team looks forward to serving you again one day.

August 30, 2024

Jasmin did a wonderful job. Very helpful and honest. She talked with me the whole time. Definitely will return More

by Joshfarmer85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Joshfarmer85, we're delighted to hear that Jasmin provided such helpful and honest service at DCH Subaru of Thousand Oaks. We look forward to welcoming you back!

August 30, 2024

I had left this dealership in 2022 due to bad service, but Jasmin Lawson has won my business back. She took time and listened. More

by Lsswiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Sep 03, 2024 -

DCH Subaru of Thousand Oaks responded

Hello, we're delighted to hear that Jasmin was able to win your business back at DCH Subaru of Thousand Oaks. Thanks for giving us another chance!

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