DCH Subaru of Riverside

RUN! Terrible Customer Service. BEWARE. Extremely hostile and confrontational management! The story: Set up an appointment with a young female sales associate. Drove 2 hours i BEWARE. Extremely hostile and confrontational management! The story: Set up an appointment with a young female sales associate. Drove 2 hours in traffic from Studio City to Riverside. She assured me over the phone that the price of $28,990 could be lowered and negotiated. Told me to come in and talk about it. When we arrived, sales associate was friendly and courteous. However, car was not in perfect condition. It only had 8,000 miles, but had visible scratches, small dents, and scrapes. Sales associate told us we could easily work on the price with the manager. As we went on the test drive, sale associate sat in the back seat because she was "scared" of the WRX. I'm not sure why she's working in a dealership if she's not able to handle something as simple as this. Regardless, it wasn't a big deal. Here comes the good part. As we come back into the dealer, sales associate went to get the manager to work on the price. She is seen visibly arguing with the manager. Manager asks why he's needed at all, doesn't seem happy to be pulled over. The next 10 minutes is the worst I've ever experienced at any dealership. Manager was rude, dismissive, confrontational, and acted like he was trying to embarrass us. He got up in my face with raised voice, and then proceeded to insinuate that their dealership doesn't negotiate on the sticker price. I told him I've never heard of that before, and I've purchased many used vehicles before. Of course, he replied: "I've bought over 20 cars before." Demonstrating his utter belief that that somehow matter. As the argument got worse, customers walked off disgruntled and absolutely disgusted with the way the staff was handling business. When I asked him if I could speak to his supervisor, he said that he was the highest boss available. Quite strange with such abysmal customer service. The manager then yelled at us: "Get the xxxx out of the dealership". He later retracted his statement, and stomped off. Finally, the actual sales manager of the dealership came over and pulled us into the office. We tried to work out a deal, but they refused to honor any price discounts. TLDR; Sales associate says they can do better than $38,990. Gets me to come in and make a 4 hour round-trip to Riverside. Used cars manager is an absolute jerk. All three staff members gave me conflicting information regarding the price on the vehicle. What an absolute joke of a dealership. Ever since they were bought by DCH, this dealership is horrid. More

GREAT SERVICE !!! DCH of Riverside was such a great experience for buying my used vehicle! I was so pleased with their service and everyone there who helped me:) I woul DCH of Riverside was such a great experience for buying my used vehicle! I was so pleased with their service and everyone there who helped me:) I would suggest this dealership to anyone. More

Willing to go the extra mile for the customer I knew that I wanted a new XV Crossteck. I had been reading and looking at reviews for quite some time before going to test drive one. When I let my w I knew that I wanted a new XV Crossteck. I had been reading and looking at reviews for quite some time before going to test drive one. When I let my wife know, she contacted Gordon via email. We went to Singh Subaru to meet him and test drive an XV. We asked for Gordon and were greeted warmly by him. I wanted to test drive a five speed as I have had CVT transmissions in other makes of cars in the past. They only had CVT cars on the lot. I let Gordon know that color was a must(it HAD to be orange)and that I wanted a five speed, but was willing to test drive a CVT because of the manual mode. Gordon DID locate a orange five speed...... In Arizona. It was the ONLY five speed in the western US. However I would have to pay to get it here. Well I was impressed with Subarus CVT, both in auto and manual mode. We went home. I had to work and could not get back to the dealer for a few days. My Wife and Gordon came to an agreeable price for the car we test drove over the phone, however, she had to work the next day as I did. I was on night shift, so I would have to get a ride to the dealer to sign papers and take delivery. Gordon CAME TO MY HOUSE and picked me up the following day. NOW THAT IS WHATI CALL OVER THE TOP CUSTOMER SERVICE!!!! We got a fair price(and by that I mean win/win)and GREAT customer service. I would not hesetate to recommend this dealership and salesman to anyone wanting a great car. More

Waited Went there to purchase a new WRX STi and walked around for over 15 minutes. Some sales guy comes out and didn't even acknowledge I was there. I waited Went there to purchase a new WRX STi and walked around for over 15 minutes. Some sales guy comes out and didn't even acknowledge I was there. I waited for two minutes and realized why am I waiting!? And left... More

This dealership is joined with the local Chevy dealership. It is very small and the service people are not focused on customer service once you buy from them. We thought with it being as small a dealership. It is very small and the service people are not focused on customer service once you buy from them. We thought with it being as small as it is, we would get great customer service. We were wrong and we will not recommend them. This is unfortunate because the Subaru product is a great one! More