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DCH Subaru of Riverside
Riverside, CA
965 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 16, 2018
Great Customer Service Made the process easy and always made sure that I was taken care of. Even got my interest rate around 50% less than it was originally going to be. Wil Made the process easy and always made sure that I was taken care of. Even got my interest rate around 50% less than it was originally going to be. Will recommend to my friends and family. More
by Anna1991
Employees Worked With
Anthony , Frankie Casarez
August 15, 2018
Complex repair This dealership repaired my transmission and front mount strut. People were friendly and it is evident that customer service is a priority. Provided a This dealership repaired my transmission and front mount strut. People were friendly and it is evident that customer service is a priority. Provided a rental at no cost to me. More
by Scort001
Employees Worked With
Marissa, Chris Chavez
August 15, 2018
Very helpful Prince Hayes gave me the information I asked for on email and over the phone. David was more than helpful when I went to pick up the car. Amin Noo Prince Hayes gave me the information I asked for on email and over the phone. David was more than helpful when I went to pick up the car. Amin Noori was so patient with me going over all the documents I signed. Thank you all for making this experience a 5 ?? More
by Joanne76
Employees Worked With
Prince Hayes, David Lane, Amin Noori
August 15, 2018
Great Experience Everyone I worked with was pleasent and personable. Amin was very good at his job! He is fast and focused. I expected to be there much longer than the Everyone I worked with was pleasent and personable. Amin was very good at his job! He is fast and focused. I expected to be there much longer than the actual time I was there. More
by Albania90
Employees Worked With
Amin Noori, Ahmed Ali, Allen Abrantes, Janet Arias, Steven Douglas, Brian Kaminskas , Frankie Casarez , Dennis Cornell, Daniel Gressmann, Nicholas Valencia
August 13, 2018
Great Car Buying Experience Thank you Matt Kraft for the great job you did on making us feel welcome and for greeting us immediately when got to the lot. You were friendly and m Thank you Matt Kraft for the great job you did on making us feel welcome and for greeting us immediately when got to the lot. You were friendly and made the car buying experience great! We love our new Subaru! More
by subarugal
Employees Worked With
Matt Kraft, Amin Noori
August 12, 2018
Excellent Service DCH Subaru's service department has always been very polite and professional, getting the job done quickly and also been very flexible in appointment DCH Subaru's service department has always been very polite and professional, getting the job done quickly and also been very flexible in appointment scheduling....I would recommend them highly. More
by John58
Employees Worked With
Ruben Perez
August 09, 2018
Subaru Service/ Repairs We had an issue with our Forester being stuck in park. We were able to bring our vehicle in midday on a Tuesday without an appointment and get the rep We had an issue with our Forester being stuck in park. We were able to bring our vehicle in midday on a Tuesday without an appointment and get the repairs we needed. The Service Dept. Staff was friendly and helpful. They got the problem diagnosed and repaired quickly and I was on my way. The price was very reasonable too. Would recommend to others who need service. More
by Subaru Driver Guy
Employees Worked With
Also the other Ladybin the Service Dept. Not sure of her name, Chris Chavez , Jacob North, Ruben Perez
August 06, 2018
How To Screw Up A Deal. I recently was helping a friend negotiate a deal on a Subaru Outback Touring. Before, we were even ready to decide on the exact car we visited DCH in I recently was helping a friend negotiate a deal on a Subaru Outback Touring. Before, we were even ready to decide on the exact car we visited DCH in Riverside and dealt with David who was great and gave him the promise of he'll have first right of refusal to complete the deal since it was the "hometown" dealer. A few weeks later, we communicated via email and scheduled a day. I came to the dealer to settle the deal, so later in the day all my friend had to do was "sign and drive". I met with David and he took the deal to the manager and got everything settled and told him I'd be back in a few hours. We came back a few hours later and David was helping another customer on the lot but met with us, walked us to the showroom and handed us off to another salesman, Ahmed, and explained to him to get the paperwork going and that everything was settled. Poor Ahmed must have been having a bad day or maybe it was vengeance against David, but he was seriously not interested in helping us, took forever to "find the car" on the computer, then complained to us that the deal wasn't correct because the deal to beat on a competing car was less than the one that was on their lot. I told him multiple times that David already talked to the desk manager, the deal was done. He continued to argue with us WITHOUT going to see the manager who was the one who approved the deal. All this guy had to do was fill out the paperwork. Things continued to go south as Ahmed said this wasn't the way he does business, and K.O.'d the deal. David came walking back in a bit surprised at the turn of events, but at this point we were beyond frustrated after all having put in the effort, only to have a random salesman no this deal can't be done. Even the sales manager came out at that point to try to salvage the deal but I'm a firm believer in the principal of the matter and an agreement shouldn't be ko'd by a random salesman. David was great, and I'd highly recommend him and we would've bought a car from this dealer if his co-worker didn't kill the deal for them. Sadly, not only did my friend by a car that evening from a competing dealer, but I bought another Outback for myself just a few weeks later. Beware of Ahmed he think he's ruler of the dealership, even from a salesman position. More
by Edelweiss17
Employees Worked With
David, Ahmed Ali
August 05, 2018
The client advisors went above and beyond to help me. Both David lane and David Vidas work so well together meeting my customer needs. They found a car for me from another dealership and David Vides detai Both David lane and David Vidas work so well together meeting my customer needs. They found a car for me from another dealership and David Vides detailed it for me and took extra time to show me features in the car. After not having bought a new car in 14 years, I can say, buying my Subaru was a easy experience. More
by Jujubeet
Employees Worked With
David Vides and David Lane, Amin Noori
August 03, 2018
Easy no pressure car buying experience David Lane was our salesperson and he helped us find exactly what we wanted and we got a great deal on a 2018 Crosstrek since the 2019 models are alre David Lane was our salesperson and he helped us find exactly what we wanted and we got a great deal on a 2018 Crosstrek since the 2019 models are already out. I’ve already recommended David and DCH Subaru to all my family and friends and I recommend them to you too if you’re considering a Subaru. More
by CoreyK
Employees Worked With
David Lane
