DCH Subaru of Riverside

I would give NO stars if I could! This place is nothing but a rip off, turn over house, with no care about their customers and no clue how to sell a car. Matthew Kraft is absolutely c This place is nothing but a rip off, turn over house, with no care about their customers and no clue how to sell a car. Matthew Kraft is absolutely clueless and needs to check with his "manager" for every move he makes. Some training would possibly help him, but maybe not. While I was trying to make a deal through texts and emails, they sold the car I was interested in out from under me! SO UNPROFESSIONAL!!!! I sold cars for many years and I can tell you this outfit is OLD school. Turn em over until they collapse and then move to the next unsuspecting victim. I agree with the review on this page.."Typical dealer nonsense.." lure in victims, turn them over and try to rip them off. SHAMELESS!!!! Buy a car ANYWHERE but here! More

Typical dealer nonsense. They want to pull the whole lure you in with "lets see what we can do" nonsense. Wont make an offer until you are physically there, I dont have time They want to pull the whole lure you in with "lets see what we can do" nonsense. Wont make an offer until you are physically there, I dont have time to play dealership games in 2022. Have numbers ready before I come in, now another dealer will have my business. More

Horrible needed an purchase order they wanted to run my credit to give me a purchase order credit to give me a purchase order More

Don’t do business with this dealership deceiving straight liars. I have done business with Subaru of Glendale, Subaru San Bernardino and Timmons Subaru never had an issue gave them an opportunity since they liars. I have done business with Subaru of Glendale, Subaru San Bernardino and Timmons Subaru never had an issue gave them an opportunity since they are close to home. This is the worst dealership of them all 0 stars if that was a option. We reserved a car early May and my credit and wife’s credit were checked a deal was made I have evidence. We put a deposit on the car to reserve it no problem. We get a call the car arrives early we are excited. Sales rep makes us sign paperwork again I specifically asked if our credit was going to be run again he said no. I was concerned for another inquiry made on my credit. While he is asking for more documents I am getting emails from credit agencies that my credit is being ran. At that point nothing is going right. Point is when we came to pick up the car nothing that was promised and quoted on paper actually happened we had to walk out. When asked for our refundable deposit sales rep told us it would be returned in a couple days via bank transfer. Asked to speak to the manager that guy was no help either blaming the whole situation on us they didn’t do anything wrong “of course” when asked about the deposit he said we would be getting a check in the mail in 7-10 days. This place is dishonest and are quick to collect money and upsell not by hundreds but thousands. Make promises they cannot fulfill go elsewhere save yourself the hours wasted, money, and dings on your credit. More