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DCH Subaru of Riverside

Riverside, CA

4.1
965 Reviews

8043 Indiana Avenue

Riverside, CA

92504

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Showing 965 reviews

September 14, 2020

The Serv Dept Nick is always so nice and friendly. Whether I call on the phone with questions or come in for service, I always get great care! More

by Dorinda Sullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sanchez
Sep 15, 2020 -

DCH Subaru of Riverside responded

Hi Dorinda, we are so proud of Nick and his efforts to make sure you always leave a happy customer! Thank you for your feedback and we hope to see you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 11, 2020

Had a great car buying experience at DCH. Ahmed Ali was very professional and also very personable. He helped us with everything that we needed and our time with him went smoothly and pleasantly. We could More

by sjahrold
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Ali
Sep 15, 2020 -

DCH Subaru of Riverside responded

We are ecstatic to hear that you had an enjoyable experience here with Ahmed! Congrats on your new car and we can't wait to see you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 08, 2020

This is a great experience, information was provided in a timely manner over email. Sales rep is informative and friendly, and price is reasonable comparing to others. More

by hkool1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Abrantes
Sep 09, 2020 -

DCH Subaru of Riverside responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face! We look forward to working with you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 08, 2020

I love my Subaru! Milthon was a great help getting my new car, helping me set it up and getting me settled in so I was ready to hit the road! More

by Brich95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milthon Rodriguez
Sep 09, 2020 -

DCH Subaru of Riverside responded

You deserve nothing but the best, and we're grateful to know Milthon provided you with nothing less than that! Congrats on your new Subaru and we can't wait to hear from you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 07, 2020

Best Subaru dealership in the Inland Empire. Had a very easy and smooth experience purchasing my first Subaru. Hot chocolate machine needs an upgrade though. More

by Dan&Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae Young
Sep 09, 2020 -

DCH Subaru of Riverside responded

It's wonderful to hear that you were impressed with our service and amenities! Thanks for your positive feedback and we hope to see you again shortly. Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 06, 2020

Jae Young was excellent in the whole buying a new car experience. It was a very easy day....which I appreciate very much. Thanks Jae! More

by cj_patterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae Young.
Sep 09, 2020 -

DCH Subaru of Riverside responded

We will be sure to let Jae know about your awesome review! We hope you're loving your new ride and we can't wait to see you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 06, 2020

Bought a certified used and Allen was great work with––was really happy with my experience. Did most of the negotiation over email and had an easy experience once I got to the dealership. I would de More

by knewby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Abrantes
Sep 09, 2020 -

DCH Subaru of Riverside responded

It is so nice to hear that Allen went the extra mile to get you into your new car! Thank you for choosing us and we can't wait to see you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

September 04, 2020

Awesome experience at DCH. Staff was kind and received excellent customer service. Thank you so much for all your help Mr. Jae and Mr. Amin! More

by BWebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae young, Amin Noori
Sep 09, 2020 -

DCH Subaru of Riverside responded

We're more than happy to hear that your experience was nothing short of stellar. We look forward to serving you again soon! Regards, Amin Noori General Sales Manager anoori@dchusa.com

August 31, 2020

I went into the dealership with a specific model and trim in mind. I saw the same model in a different trim and color and it was beautiful. The salesman, Richard Tomosada, didn’t try to tell me what I wanted More

by Sheila R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tomosada
Aug 31, 2020 -

DCH Subaru of Riverside responded

Hi Sheila, We are so proud of Richard and his efforts to provide you with an enjoyable car-buying experience! Thank you so much for choosing us and we look forward to hearing from you again! Regards, Amin Noori General Sales Manager anoori@dchusa.com

August 26, 2020

Don’t take your cars for service hereThey stoled my car Don’t take your cars for service here They stoled my car from dealer They didn’t even know my car was missing for a week and half They accused me More

by Gretel Tarrabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick, Chris Chavez
Sep 01, 2020 -

DCH Subaru of Riverside responded

We do apologize for the confusion. We have never accused you of stealing your own car. We simply shared with you that, based on extensive video from our surveillance system, your vehicle was targeted. As you know, we have over 20 minutes of video of the suspect specifically searching for your car. You are also aware we have turned all of this footage over to the police and have been in contact with them frequently as the investigation continues. In fact, though, your car is not even considered officially stolen since you have not filed a stolen vehicle report with the police or even returned their calls, based on our most recent conversation with them. Luckily, the vehicle was not drive-able and was abandoned just down the street with no damage. Also, as you know, you did not pay $7800 for the repair since we were able to get Subaru to pay $4000 on your behalf even though your vehicle was far out of warranty. It is true we did not discover the vehicle missing for 1 week since work had not begun on it, because you did not authorize it until after we successfully got Subaru to agree to pay that $4000 for you. Regrettably, after replacing the engine, it was discovered there is also a transmission problem which could not be diagnosed until the car was running properly after the engine replacement. Please feel free to reach out to me with any further questions. Regards, Tom Edwards

Sep 01, 2020 -

Gretel Tarrabe responded

Let me correct you We called SOA We gave them all the paperwork they needed History on car (oil changes) Yes I did call the officer 20 times To find out what was going on Because I still didn’t know car was stolen from the dealership lot Since Nick just said “ call this #” They never called me back Left messages with receptionist and their voice mail Still my car sounds the same as when I first dropped off You guys did something wrong when fixing the motor and that’s if you guys did Anyways the BBB will find out and like I said Channel 4 will investigate

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